Ruby Evans

702-***-**** aceaa5@r.postjobfree.com

Profile

Customer services specialist with extensive management experience with strong interpersonal skills.

Certification in employee mediation, teambuilding and innovative problem strategies.

Skills

• • •

Communication Multi-Tasking Decision Makings

• • •

Problem Solving Customer Service Answer Calls

• • •

Resolve Issues Verbal Communicator Interpersonal Communication

Work Experience

Customer Service

• Answer incoming calls, greeting callers, providing information, transferring calls or taking

messages as necessary.

• Relay or route written or verbal message

• Place telephone calls or arrange conference calls as instructed.

Communication

• Place telephone calls or arrange conference calls as instructed.

• Perform administrative tasks, such as accepting orders, scheduling appointments or meeting

rooms, or sending and receiving faxes.

• Record messages, suggesting rewording for clarity or conciseness.

Administration

• Transmit information or documents to customers, using computer, mail, or facsimile machine.

• File and maintain records.

• Receive payment and record receipts for services.

Work History

2009/ to /2010 Service International Union Commerce California Union Representative

1982/2008 Kaiser Permenente Los Angeles California Psych Social Clerk

EDUCATION:

South Side High Heildburg Mississippi Diploma

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