Bo kuriniec

*** ****** ****

Deerfield, Illinois 60015

Cell: 847-***-****

E-mail: acea0s@r.postjobfree.com

Summary

I have been working in sales customer service and management for many

years. My goal is to run efficient and profitable areas of service, make

recommendations to customers, branch managers and upper management.

Experience

Checkpoint Tire Center, Sales and Service Consultant - Wheeling, IL

9/2012 - 11/2013

McCann Industries, Service Manager - Wheeling, Illinois 11/2006

- 5/2009

Responsibilities Include:

1. Develop annual objectives and markets for service departments abilities;

make recommendations to management regarding such issues as types of

service performed, equipment and space required, and sills needed; along

with Branch Manager, select and recommend personnel for hire; establish

records, reports and procedures concerning all service work performed.

2. Organize and conduct training programs and service meetings for both our

personnel and customer personnel; periodically evaluate the performance of

the service department; collaborate with the sales department in

evaluating used equipment for trade-in's; maintain working relations with

parts management and parts personnel.

3. Make recommendations regarding the purchase of service vehicles,

maintain the fleet in proper mechanical condition and supervise the

economical use of vehicles in the performance of service work; maintain

all service literature, instruction manuals, catalogs and factory

communications, keep the data current and brought to the attention of

service personnel.

4. Complete required modification programs in a timely manner; insure

warranty submission in timely manner per manufacturer guidelines; follow-

up with vendors regarding warranty aging; prepare estimates and forecasts;

initiate campaigns designed to increase the profit of the service

department; insure customer satisfaction with respect to time to complete

repairs and ensure repairs are done properly.

5. The Wheeling branch of McCann Industries closed its doors on May 20,

2009.

Mid City Auto Care, General Manager - Chicago, Illinois 11/1985 - 8/2006

Responsibilities Include:

6. Service desk operation

7. Supervise all employees

8. Human Resources and Payroll related duties

9. Customer Service

10. Changed operation from a basic muffler and brake service company to an

all around general maintenance and repair shop on all makes and models

including light trucks and SUV's

11. Increased gross sales yearly

12. Manage all insurance adjustor relationships

13. Dealt with insurance companies to facilitate repairs

14. Control all parts acquisitions

15. Inventory controls

16. Building maintenance and care

17. Consult on advertising and customer promotional incentive programs

18. Commercial service solicitation

Contact this candidate