J on P r ice

*** ******** **** *****

Orange Park, FL 32073

904-***-****

Hard worker, fast leaner, powerful communication skills. Able to establish immediate

t rust and confidence. Willing to do any work to get the job done. Good leadership skills,

and highly organized. Familiar with computer software and hardware. H ighly

p rofessional and effective closer. Persistent, patient, and sensitive to customer's needs

and apprehensions to effectively overcome objections to sales in a calming and convincing

manner

Logical I nventory Solution- Brokers Assistant

M arch 2014- Present

• Posting ads on the in ternet

• Placing vehicles on Central Dispatch

• Handling inbound calls from potential customers

• Placing calls to auto carriers for quotes

• Giving quotes to customers

A uto Chlor System Sale and Service Tech A ugust

2013-March 2014

Maintain a monthly sales and service route around the Jacksonville area. Sell Auto Chlor

p roducts and service Auto Chlor machines. Keep up with inventory on a daily basis.

Collect lease and product payments from clients.

Consumer Attorney Services, P.A M arch 2012 –

A ugust 2013

Q/A manager/Retention Manager/Billing M anager

• Helped start the refund processes for the loan mod and foreclosure defense

p rograms

• Created the Retention department, wrote, and updated SOP’s for the retention

department

• Helped set up a retention t racking for the entire legal department

• Do weekly reports for retention, collection, Legal, and compliance departments

• Handle most escalated client calls that want to cancel or request a refund

• Collect on clients that are past due in all forms of payments to the fi rm

• Hold team building meetings to streamline the processes of the departments

• Reviewed client case files to determine if we need additional documents from them

• Audited client files for the legal department to determine next steps

• Created a call t racking system for the Legal, Billing, Retention, Compliance, and

Lender

Correspondent departments

• Created a daily and monthly call report that grades the employee on their

performance

• Monitored 75 employees daily to increase call quality and cut down on client’s

retention

• Pulled any calls for management and retention Problem solving for the all

departments

• Reviewed all calls and document them in a t racking system

• Audited the fi rm’s fi rst pays verifying that the client is paid up to date

• Audited new client files that were sent to legal daily

• Gave feedback to management to help coach their employees

• Created t racking system for the QA department & resolved problems for all

departments

• Set call requirements and talk time requirements on daily and weekly basis

• Wrote SOP’s for compliance and explained our process to the clients

• Held daily t raining classes for the staff and new hires in retention techniques

Billing Manager/Collection Manager

• Reported daily numbers to accounting

• Managed employee t ime sheets

• Pulled L ien Reports for audits

• Manage Pay Change forms for billing and resolutions compliance

• Wrote SOP for the billing department and updated old SOP with new changes for

t he fi rm

Page 2

Jon P r ice 904-***-****

GC Services January 2012 – March 2012

Student Loan Collector

• Completed over 1200 outbound calls a week from a non-dialer

• Maintained a client file of over 4500 to make sure all files were touched on a

monthly basis.

Fowler Hodges Inc. Texaco Express Lube March 2010 – December

2011

Assistant Manager

• Sold products and services to maintain our customer’s vehicles

• Preformed services when short staffed such as oil changes, brake jobs, and fuel and

a ir fil ters

• Assisted with the opening and closing of the shop on the manager’s days off

Sanders Ford March 2006 – November

2008

Inventory Manager of Used Cars/sales

• Traveled to Used car auctions

• Ran a wholesale silent auction at the dealership

• Responsible for getting the used cars stocked in and through service in a timely

manner

• Assisted the GM on any other odd jobs

Diversified Consultants Inc February 2004 –

December 2006

3 rd P a rty Collector

• Collected on telecom debt

• Worked the Program Latitude

• Worked off a dialer

• Skipped t raced

Enhanced Recovery Corp

3rd P a rty Collector October 2002-

February 2004

• Collected on 3rd party credit cards, over drafted checking account, telecom debt

• Worked the Program Latitude

• Worked off a dialer

• Skipped t raced

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