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Customer Service Sales

Location:
Las Vegas, NV
Posted:
August 06, 2014

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Resume:

Anthony G. Nicolosi

**** *. ******** ***. #** Las Vegas, Nevada 89119

ace9u8@r.postjobfree.com 702-***-****

MANAGEMENT Business Management & Sales Experience

Experienced & Decisive

Core Competencies

Team & Goal Orientated

Excellent Communication

Sales & Marketing • Risk Management • Property Management • Strategic Planning •

Education & Motivation

Client Relations • Market Trends Forecasting • Negotiation • New Business

Development • Team Leadership • Communications • Hospitality Management • Budget

Management • Administrative Management • Public Relations • Customer Service •

SALES

Inventory Management • Maintenance Management • Vendor Management • Personnel

Professional & Pleasant

Management • Education/Training • Government Relations • Accounting AR/AP

#1 Customer Service

Marketing Management

Endless Follow Up

Hospitality & Property Management Experience

Management leadership demonstrating excellence in sales growth, customer satisfaction,

EDUCATION and operations management. Skilled at negotiation of lease contracts, inventory

management and maintenance, personnel management and customer service. Competent

Masters in Education at establishing process improvements, advancing performance levels and driving

University of Phoenix company objectives.

Bachelor of Arts Camreid, LLC, Las Vegas, NV 2009-Present

Brooks Institute of District Manager 450+ Units,

Photography Commercial/Residential Rental Units

Nevada Towers, LLC, Las Vegas, NV 2003-2009

Resident Property Manager 220+ Units

TECHNICAL

Travelodge LAX South, El Segundo, CA 2000-2003

Computer Proficient

Assistant Hotel Property Manager 100+ Rooms

Word, Excel &

PowerPoint

Internet/Website Savvy

Insurance Sales, Marketing & Management

Detailed Bookkeeping

Performance-driven, self-motivated, and innovative insurance professional with proven

track record of success. Established high-profile relationships and executed successful

Personal Interests

personal and commercial property, casualty insurance strategies and training. Exceeded

corporate objectives while emphasizing and improving organizational efficiency and

Animal Rescue, Writing,

productivity.

Horseback Riding and

Classic Car Restoration

MFC&V Insurance, Inc., Santa Barbara, CA 1990-2000

Personal Lines Insurance Manager

References

Personal and Commercial Insurance Sales Executive

Upon Request

Robert F. Driver Company, Inc., San Diego, CA 1984-1990

Commercial Lines Insurance Account Manager, Sales

Job Duties

Upon Request

JOB DUTIES

Hospitality * Apartment Communities * Commercial Retail Centers

Management Las Vegas Area Supervision: Four 90+ unit residential communities & four retail

strip centers, including ongoing advisement on future capital improvements to maximize revenue

Management On Site: 220 Las Vegas Inner City residential units in three complexes.

Sales/Marketing:

o Initiated sales promotion activities & competitive pricing strategies

o Provided continuous Orientation/Training and goals for employees

o Negotiated and approved lease contracts to fit customer needs

Financial/Budget:

o Adhered to Company’s good business practice policies and all governing entities,

including:

Payroll

Accounting – review/approved AR/AP matters

Monitor Company profitability by preparing monthly budget variance reports or

audits

Risk management/loss prevention: Provided quality control for company policies, goals &

objectives

Operations:

o Reviewed operational reports to ensure adherence to all applicable laws & Company

policies

o Inspected premises & supporting facility properties & troubleshoot to maximize service,

efficiency & productivity

o Maintained optimal security policies to comply with Company, State & Federal safety &

environmental codes & policies

o Coordinated staff for resolution of maintenance issues (ex: electrical, plumbing, etc.)

o Interfaced with legal staff & local government agencies for tenant evictions & related

tenant issues

Human Resources

o Recruited/hired community managers, maintenance & housekeeping personnel

o Provided regular Orientation/Training & sales motivation techniques

o Administered safety and insurance plans

o Resolved personnel issues

Insurance * Sales * Customer Service * Management

Management: Personal Lines Manager for four offices in the Tri-County areas of Ventura, Santa

Barbara & San Luis Obispo, California

Sales/Marketing:

o Assessed marketing potential of new & existing companies

o Consulted with department heads to plan advertising services and to secure information

on customer specifications

o Directed/coordinated activities involving sales of policy products

o Determined customer needs in personal/small and medium-to-large business owner

packages

Financial/Budget:

o Directed, coordinated and reviewed activities in sales, service, accounting and

recordkeeping

o Prepared budgets and approved budget expenditures

o Reviewed operational records and reports to project sales, and determine profitability

Risk management/loss prevention:

o Evaluated product quality for sales activities

o Ensured compliance with regulations and procedures as per Company policy and the

insurance companies represented

o Worked with underwriters to amend policies, where necessary, in order to meet client

demand

Operations:

o Planned/directed staffing, training and performance evaluations to develop and control

sales/service programs

o Monitored customer preferences to determine focus of sales efforts

o Advised clients or customers, assign work to staff or employees

o Coordinated staff or activities in a clerical support setting

Human Resources:

o Recruited/hired Producers, Account Executives/Managers, Customer Service agents,

Technical Assistants & Data Entry clerks

o Provided regular Orientation/Training

o Administered safety and insurance plans

o Evaluated performance of employees or contracted personnel

o Resolved personnel issues



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