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Manager Customer

Location:
Holland, MI
Posted:
August 06, 2014

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Resume:

LISA A. HORTON

616-***-****

ace9sg@r.postjobfree.com

KEY ACHIEVEMENTS:

. Coordinated a five person team to develop and launch a European

version of HomeLink( Universal Garage Door Opener. Managed interface

between overseas customer and technical teams in Michigan and Germany

to develop solutions for product development challenges resulting in a

successful product launch.

. Drove Cruise Control product improvements through customer

relationship development and supplier vision.

. Programmed custom Application Specific Integrated Circuit (hardware

and software) for vacuum actuated Cruise Control module used in

several production GM vehicles.

. Led a cross-functional team responsible for redesigning a corporate

wide budget template. Integrated divisional budget templates into a

common form.

EMPLOYMENT:

2013 - June 2014 Website, Administrative Technical Specialist - Contract,

Zeeland, Michigan

Marketing and administrative technical specialist. Project

manager for brand awareness at Brawn Mixer, Inc. Website launch,

development, database interface, and multi media brochure.

Manage project budget, timing. Chair Applications review,

Continuous Improvement meeting. Coordinate sales travel and

customer interface.

2004 - 2013 Website Consultant/Self Employed Zeeland, Michigan

Website development and maintenance for various local non-profit

organizations.

Owner/operator of 40 member food cooperative. Manage finances,

ordering, and distribution.

1996-2004 JOHNSON CONTROLS INC., Holland, Michigan

Process Improvement Specialist

Led team developing corporate wide budget template in Excel for

JCI Electronics. Wrote user interface for the template in

Visual Basic for Applications.

Program Manager, Technical Specialist

Coordinated team to launch HomeLink( Universal Garage Door

Opener in Europe requiring vastly different software and

hardware than the current production U.S. version. Oversaw

product development and validation to ensure successful launch

meeting customer timing requirements. Ran team meetings and

participated in management presentations. Developed software and

functional flow charts for AutoLink cellular based safety and

security system, and provided technical support for marketing.

1988-1996 DELPHI AUTOMOTIVE, Flint, Michigan

Customer Liaison Engineer

Maintained and developed relationship between Delphi's Cruise

Control division and GM's Truck division. Provided technical

and business support to optimize existing systems and launch

product improvements using APQP, including modifications to

transmission shift patterns. Programmed custom ASIC for use in

earlier vacuum actuated cruise systems.

1983-1988 DELPHI AUTOMOTIVE, Flint, Michigan

Co-op Student

Contributed to projects ranging from packaging, to ESD testing.

Each project required written documentation and an oral

presentation to co-workers.

EDUCATION: Kettering University (formerly GMI Engineering &

Management Institute), Flint, Michigan

Bachelor of Science in Electrical Engineering, Optics minor.

RELATED SKILLS: Pursuing PMP certification, Conversational Spanish, MS

Excel, Word, PowerPoint, Publisher, Project, Adobe

Photoshop, Dreamweaver, WordPress, CAN,

FMEA, APQP, HTML, PHP.



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