FRED J. KRAMER

**** ****** ***, ***** **********, OH

Cell: 440-***-****

ace9s8@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a successful operations and sales professional with thirteen plus

years experience in large scale food and car rental environments. I

maximized bottom line performance through P&L analysis, purchasing, staff

management, loss control and inventory management initiatives.

SKILLS

Proficient in Kronos payroll systems Sales management

for union and non union

employees

Executive team leadership

Inventory report generation Staff training and

development

Client/Vendor relations Process improvements

Market analysis Union employee

negotiations

WORK HISTORY

National Car Rental

Mar/2004 - Apr/2014

Operations Manager

18809 Maplewood Ave. Cleveland, Oh.

Directed recruitment/training/staff development initiatives to maximize

productivityand revenue potential through development of sales team.

Successfully increased employee retention by 40% by creating a motivating

and satisfying work environment. Conducted weekly management meetings to

address areas of opportunity as well as recognizing sales achievements by

the staff. Administered daily operational goals, drove city sales and

ensured policies were understood and adhered to by staff.

Executed all payroll functions for all union and non union employees for my

city.Cultivated strong business relationships with clients to drive

business development. Oversaw opening/closing operations for a six million

annual revenue city in compliance with company policies and procedures.

Managed operational costs by spearheading vehicle inventory control as well

as setting staff wage targets. Administered financial processes including

accounts payable/receivable and updating customer service files. Increased

overall market share for the city by twenty percent through engagement of

the staff and exceeding our customers' expectations.

Studio Plus Hotels

Feb/2002 - Mar/2004

Assistant General Manager

17552 Rosbough Blvd. Middleburg Hts. Oh.

Motivated all hotel staff and provided them with clear

guidelines and expectations for performing their duties while

maximizing hotel revenue and profit. Identified and exploited potential

business opportunities in the local community. Formulated a 2

year strategic plan to be applied to substantially increase the hotels

market presence within the time period. Monitored current hotel operations

to identify and address potential problem areas and

bottlenecks that may be stifling optimum performance. Conducted staff

meetings and coordinated with the other department heads to ensure

proper communication which lead to complete guest satisfaction.

Assisted hotel management in instituting a Quality Management System

program to improve on hotel staff effeciency. Conceived innovative

ways to increase profits and revenue by reducing unnecessary

expenses and controlling labor costs. Coordinated the various sales and

marketing activities that were carried out on behalf of the

hotel.

Carrabba's Italian Grill

Apr/1997-Jan2002

Kitchen Manager

25054 Sperry Dr. Westlake Oh.

I was promoted to kitchen manager after proving my knowledge,

skills and leadership abilities as an assistant kitchen

manager in 1997. I successfully managed an 18 person kitchen staff and

reduced store turnover by 60% in my first year. Carried out

weekly inventory of all restaurant product. Presented food

and labor cost analysis every month to the general manager. Kept my food

cost numbers to the lowest of all stores in the state at 30%

by implementing a "no waste" culture with the team. Kept a strong

relationship with the front of the restaurant management and wait

staff to foster a $90,000 week revenue operation. Conducted pre

meal meetings daily with with the kitchen and dining room staff while

promoting my daily specials that I created. Responsible for the

day to day kitchen operation including, but not limited to hiring,

supervising, scheduling, training and terminating of kitchen employees.

Placed daily produce and bi weekly product orders.

Maintained the highest level of food safety and quality. Was named

carrabbamico (employee) of the year as an hourly cook, assistant kitchen

manager and as kitchen manager, being the first employee in the

company to do so.

EDUCATION

Midpark High School

9000 Paula Dr., Middleburg Hts. Oh

Honors High School Diploma: Excelled in science and mathematics

Member of the National Honors Society in my junior and senior years.

Lettered in swimming, basketball and track. Was the secretary of the

treasury within the student council.

Cuyahoga Community College

CERTIFICATIONS

Hazardous materials certified

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