Andrea Villatoro

Sales Client Service Specialist - Elements Therapeutic Massage

Waukegan, IL

ace9qq@r.postjobfree.com - 312-***-****

To obtain a position where my skills and customer orientation will be fully utilized for the company's benefit.

WORK EXPERIENCE

Sales Client Service Specialist

Elements Therapeutic Massage - Bannockburn, IL - April 2013 to Present

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests

for information.

• Maintained the front desk and reception area in a neat and organized fashion.

• Selling and signing up clients for our Wellness Program membership.

• Matching clients and therapists correctly based on our level system and client's problem areas.

• Demonstrating complete knowledge of our massage model, therapist skill levels and price structure.

• Providing helpful responses to requests from clients and involve management as needed.

• Answering phones professionally and converting phone calls into appointments.

• Add-on services and longer appointment sessions.

Utility Packager

Avon - Morton Grove, IL - July 2008 to January 2014

IL

Utility Packager

• Adjusted machine feed and speed if machine malfunctioned.

• Changed equipment over to new product.

• Monitors production for quality and performance issues. Perform quality inspections.

• Operates multiple machines simultaneously.

• Performs material supplier functions as needed. Supplies components to stations, ensures adequate levels,

close out runs using proper procedures.

• Communicates equipment or production issues at time of rotation.

• Prepares all paperwork requires to support production, such as labor tracking, runtime, efficiency and drug

tests.

EDUCATION

Diploma

Mather High School

2004

SKILLS

Bilingual/Spanish, WPM 25

ADDITIONAL INFORMATION

SKILLS & ABILITIES

• Microsoft Office proficiency

• Excel spreadsheets

• Self-directed

• Time management

• Pays attention to detail.

• Dependable & Reliable.

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