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Customer Service Account Executive

Location:
Novi, MI
Salary:
40,000
Posted:
August 06, 2014

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Resume:

JuShawn Edelen

***** ********* ***** *** *** Northville, MI 48168

248-***-****

ace9om@r.postjobfree.com

Objective

Experienced mortgage professional seeking a career transition from the

mortgage industry to the field of logistics and transportation. Possess

excellent customer service and relationship building skills from previous

career opportunity. Fluent in Microsoft programs, outlook and several

mortgage operating systems. Knowledge of loan processing and underwriting

guidelines and investor requirements. Additional experience in loan

servicing which includes subordinations, partial release, assumptions,

principal pay down re- amortization.

History

Quicken Loans Inc. Detroit, MI

July 2012-Present

Special Loans Analyst

Assisted with several servicing loan transactions in the mortgage servicing

division which pertains generating subordinations for second liens,

creating and recording partial releases of land, re- amortization of

principal balances and loan assumptions. Reviewed land surveys and

generated new legal descriptions for the recording for partial releases.

Processed and underwrote client's loan documents for the qualification to

assume a mortgage that is being serviced. Received and assessed payments

applied to the client's principal balance to re-amortize a monthly payment

using MSP (Mortgage Servicing Platform).

Bank of America, Troy, MI

October 2009-July 2012

Home Service Specialist

Processed and underwrote mortgage loans as a level one underwriter, which

included reviewing income, assets and appraisals. Issue credit decisions

based on manual underwrite or Clues decision. Resolve routing title issues

including vesting issues, liens and judgments. Coordinate closing

activities and maintained a high level of customer service y being

proactive in communication with clients, banking center associates and

realtors.

Shore Mortgage, Birmingham, MI

May 2008-July 2008

Underwriter II

Analyzed income, asset and credit to determine FHA loan eligibility.

Worked with Approve/Eligible and Desktop Underwriter to determine the

client's loan eligibility. Calculated income and assets, determined

compensating factors in order to meet approval and the salability of a

loan. Worked closely with an account executive and broker to make

recommendations of the loan and programs selected.

Citimortgage Inc. Southfield, MI

July 2007-May 2008

Mortgage Lien Consultant

Worked as a processing conventional and FHA which included client

communication making welcome calls and coordinating closings. Assuring

clients of required documentation needed to complete the loan transaction.

Analyzed documentation to verify that they meet Fannie Mae guidelines.

Worked with attorneys, title companies regarding clearance of title

commitments and coordinating closings. Ordered appraisals and flood

certifications as needed.

Education

University of Phoenix January 2008-March 2010 Associates Degree in

Psychology



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