Gnanavel George Welington

** ******* ****, **** ***

Boxborough, MA 01719

Phone: +1-978-***-****

ace9oj@r.postjobfree.com

Bachelor of engineering in Computer science

Experience Summary

Total Experience: 8 years 4 Months

Working as Technical Lead for Cisco Contact Centre products in Wipro

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Technologies, Bangalore (Dec 2007 – Till date)

Worked as Technical leader for designing and implementation of CDMA switch

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core components in ZTE technologies India private limited, Bangalore (Oct

2004 – Dec 2007)

.

Technical Experience Summary Table

Product Knowledge on

• Cisco Unified Contact Centre Enterprise

• Cisco Unified Customer Voice Portal

Cisco Unified Contact Centre Express

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Cisco Unified Call Manager

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Cisco Unified Outbound Dialer

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Cisco Gateways and Gatekeepers

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CUBE-SP

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Borland Silk test automation tool

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Cisco B series blades, Cisco UCS

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Have a good understanding on following deployment models

• Parent Child Deployment

• CVP

• Cisco outbound Deployment (Outbound Dialer )

• GEL Express /GEL Enterprise Deployment Model

• Packaged CCE

• Hosted Collaboration Service solutions

Technologies ISDN, QSIG, SIP,H.323,SS7

Verticals Switching, TELECOM

Language Basic Java, VXML

Testing Methodology Agile and waterfall testing methodology

Certification and Accolades

Completed prestigious Wipro’s VOIP 101 Certification

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Completed Wipro’s Contact Centre 101 Certification

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Received numerous FIMC awards,CONNOISSEUR awards and THE WALL

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award

Received commendations from BSNL Co. and Reliance for remarkable achievement

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in designing and implementation of CDMA switches.

Onsite Exposure:

10 months onsite exposure at Cisco Systems, Boxborough, United states for the

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projects,

Lexington – 12000 Agents qualification for UCCE

Berlin – Designing the performance characterization and implementation of

Packaged CCE

Currently working as a sustenance engineer for project UCCX that includes

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Escalation support, Test bed setup, Automation, Manual and load testing

Current Responsibilities

For the last 5 months, I am working as a sustenance engineer for UCCX product. I am

responsible for building UCCX deployment test bed, Manual and automation testing,

load testing and handling TAC escalations. This role also includes a major

contribution towards leading the technical team, building customer use cases and

reducing the escalations from the field.

Prior to UCCX project, I was working as a technical lead for Cisco Systems Hosted

(HCS) at Bangalore. HCS is the project which delivers a

Collaboration Solutions

platform that allows managed service providers (MSP) to deliver both hosted &

managed UC along with differentiated services tailored for a wide variety of unique

business models. I am part of Core HCS team that will integrate CCBU Product with

Aggregation layer (CUBE and PGW) and also with Third party Service provisioning

product CCDM and test the entire solution model.

Prior to HCS project I was part of ICM/CVP Solution testing team and I was

technical lead for Cisco UCCE and CVP Product, My Key responsibilities were

Planning, Estimation, and designing and testing new feature and various deployments

of Cisco ICM and Cisco CVP products

Cisco CVP Comprehensive deployment model and testing

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Cisco Parent /Child Deployment design and testing

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Cisco outbound testing (SCCP and SIP)

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Automation testing of UCCE product using Borland Silk test

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12k agents qualification testing for UCCE product

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Designing and testing of Packaged CCE project

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Cisco UCS configuration

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Previous experience

Design, Implementation and Deployment of CDMA 2G/3G product all

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over India for various clients including BSNL Co. and Reliance

communications.

Worked on integration of BTS, BSC and MSC switches

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Design and configuration of routing on MSC switches

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Design and Implementation of PDSN (Packet Data and switching network)

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Worked on Media gateway (MGW), MSCe and GMSC (Gateway MSC)

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Major projects handled

Cisco HCS solution: HCS is the project which delivers a platform that allows

managed service providers (MSP) to deliver both hosted & managed UC along

with differentiated services tailored for a wide variety of unique business models.

I am part of Core HCS team that will integrate CCBU Product with Aggregation

layer (CUBE and PGW) and also with Third party Service provisioning product

CCDM and test the entire solution model.

Cisco Packaged CCE solution: CCE PAC M1 provides a core set of contact

centre functionality call processing, prompts and rich VXML scripting, voice

response collection, agent selection, queuing, and reporting. With its controlled

environment and well-defined configuration and deployment boundaries, CCE

PAC M1 is a robust solution with high availability and solution serviceability.

Additional benefits are simplified ordering and deployment rollout, a simplified

installation process, and easier operation and maintenance.

Project Lexington: Designing the performance characterization of 12k Agents

supports on UCCE product. Qualification includes defining performance

parameters like CPU utilization, memory utilization, defining IOPS and designing

OVA templates.

Cisco Parent /Child Deployment, parent/child deployment model with a child

Unified CCE at each of the distributed sites has the advantage of being more

tolerant of WAN Outages, and each site is completely survivable. The parent

Unified ICM has visibility in to all the distributed sites and will send the call to

the next available agent from the virtual queue.

Project CDMA: This project is to design, implement and deployment of CDMA

MSC switches all over central and southern India for clients BSNL and Reliance.

It includes integration of BTS, BSC, MSCe, MGW and GMSC switches. Act as a

technical lead in this project that defines the roles of recruiting technical engineers,

training and leading the technical department.

Personal Details & Education Summary

Date of birth : 15 March 1982,

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Father’s name : Mr. E. George Welington,

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Permanent address : 49 Spencer road, Unit 18h, Boxborough, MA 01719

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Phone : +1-978-***-****

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Marital Status : Married

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2004 passed out with Bachelor of engineering from Madras University,

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Vaniyambadi (TN). With 74.75%.

2000 passed out Higher Secondary School exam (12th) from Hindu Higher Secondary School

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(TN). With 82.8%.

Passport & Visa Details

Have valid H1B Visa

Passport Number : G2748185

Date of Issue : 10-05-2007(DD-MM-YYYY)

Valid Up to : 09-05-2017(DD-MM-YYYY)

Date 20-12-2013

Gnanavel G

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