Name: ALAIN ROY

Address: ****-*** ****** ** ***** Drive, Mississauga, Ontario, L5B 0C6

Phone: 416-***-****

Email: ace9ng@r.postjobfree.com

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EMPLOYMENT HISTORY:(Sept.' 95- present)

PETRO-CANADA/SUNCOR, 2310 Lakeshore Road, Mississauga, Ontario, L5J 1K2

Customer Order Management (COMR) (Aug 2011 - Present)

Primary point of contact to provide a high level of service for all customers working

within a team that manages over 1400 SKUs (Assigned a territory based on market

segment or geographic location (Ontario North, South West Ontario & Latin America)

and overall responsible for bulk and packaged orders that equate to over 800 ML of

global sales)

Receive, expedite, and accurately process to completion all sales orders to meet

customer expectations

Responsible for co-ordination and communication of all deliveries

Work with Customers, Sales Representatives, and Customer Order Fulfillment to

effectively fulfill customer requirements

Fully understand the implications of actions as they relate to the customer as well as

the impact on production and financial results

Provide customers with technical information, promotional materials and MSDS as

necessary

Provide in-house support for various sales initiatives

Based on customer queries, utilize technical aptitude to make sound product and

packaging recommendations

Use best judgement to ensure customer order fulfilment

Decisions need to be made with the full consideration and knowledge of customer

requirements, business environment, quality policies and management objectives

Working with a wide range of customers, demands for immediate actions require

flexibility and ability to prioritize

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Contact: Paul Aiello, 905-***-****, cell 416-***-****

Position: Distribution Manager Refining Marketing

Email: ace9ng@r.postjobfree.com

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Certigard Business Specialist (2001- Aug. 2011)

Duties: Providing leadership and business expertise to Certigard Franchisees in sales,

operations and business management.

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Provide on-going business counsel in managing and a profitable vehicle repair shop.

Work in cooperation with Retail Business Managers to integrate all agreements (Leases)

To maximize performance on the development and execution of territory sales plan on

an individual and territory level

Provide a high level of customer service, loyalty programs and satisfactory complaints

resolutions

Developing sales and presentations through territory meetings to franchisees in order

to enhance guest satisfaction.

Monitor sales/services progress for individual sites in achieving targets and maximizing

assets

Identifying sales opportunities and gathering data at existing and new sites

JD Power award winner in 2005 & 2010 for best guest satisfaction in the Automotive

category

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Contact: John Watt,

Position: President, John Watt Consultant Automotive 450-***-****

Email: ace9ng@r.postjobfree.com

Problem Resolution Expert (PRE) - POS Settlement Analyst,

Providing initial contact for technical support;

Resolving complications involving site level business processes, systems,

Field equipment and operations; fuel discounting.

Providing Petro-Pass and Environmental line support

Supporting all transaction management processes;

Furnishing technical field support and training for Bulloch Technology,

Rendering bilingual customer service;

Investigating Petro-Points fraud;

Benefits Advisory Committee Member since 2002

Employee Survey Focus Team Member 2002

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Contact: Derrick Zierler 905-***-****

Position: Performance and Managing wholesale

Email: ace9ng@r.postjobfree.com

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(Jan.' 93-95)

SELF-EMPLOYED

Position: Income Tax Preparer & Small Business Bookkeeper

Duties: Preparing personal income tax returns using various software, including Simply

Accounting

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(Sept.' 94-Sept.' 97)

(VOLUNTEER WORK)

Position: Bookkeeper/Accountant for a congregation of approximately 130 people

Duties: Assuming responsibilities as a signing officer;

Preparing bank reconciliations and deposits;

Ensuring proper distribution of funds;

Conducting audits with an assistant

Coordinator: Mr. Michel Guérillus 416-***-****)

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(Jan.' 84-90)

(VARIOUS WORK EXPERIENCE)

Position: Waiter and other hospitality work for many years

EDUCATION (COMPLETED):

The Canadian Institute of English

Introduction to Macroeconomics (University of Toronto);

Financial Accounting (Ryerson University);

Bookkeeping (Sheridan College);

High School Diploma (Laval Catholic High School);

Trilingual (French, English & Spanish (oral & written);

Proficient in Excel, Outlook, Powerpoint & Word

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ATTRIBUTES:

Strong desire to be successful

Leadership abilities in a non authoritative setting

Strong analytical, strategic planning and problem-solving skills;

Excellent communication and interpersonal skills;

Ability to work independently without supervision and in a team environment

Strong verbal/written communication skills,

Flexible;

Enjoy meditating real and mocked strategic planning

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INTERESTS & HOBBIES:

Active Stock Investor & Market Analysis (focus in precious metals such as gold and silver);

Sailing, Aviation, Reading, Computers, Automotive, Nature

PROFESSIONAL AND PERSONAL REFERENCES:

(Provided upon request)

Contact this candidate