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Quality Assurance, Hospital oprations management

Location:
New Delhi, DL, India
Posted:
August 06, 2014

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Resume:

APEX HOSPITAL, JAIPUR

SK SONI GROUP OF HOSPITALS JAIPUR

Awards and Recognitions

D-302, SDMH Campus, Jaipur, Rajasthan

M : 91 – 992-***-****

Email : ace9ig@r.postjobfree.com

Dr. Heena Kausar

OBJECTIVE

Seeking a challenging position with opportunities for career advancement and continuous

learning.

PROFILE SUMMARY

APEX HOSPITAL, JAIPUR

SK SONI GROUP OF HOSPITALS JAIPUR

Awards and Recognitions

With a versatile blend of academics and commitment to professionalism, a student from

IHMR (PGDHM-equivalent to MBA, AICTE approved) Jaipur, with hands-on experience of

managing hospital operations, Quality and a deep understanding of preparing the

organization for quality accreditations.

EXPERIENCE

Worked at SK SONI Hospital, Jaipur since 1 February 2010 till 11 July 2011 and Mittal

Hospital and Research Centre, Ajmer from 18 August 2011 to 14 May 2013 as Assistant

Quality manager and NABH coordinator.

Presently working as “Assistant Medical Superintendent” and “NABH coordinator” in

Santokba Durlabhji Memorial Hospital, Rajasthan’s first and largest private hospital(500

beds).

CAREER SNAPSHOT

Mar’09 May’09 Summer Internship SK SONI, JAIPUR

Sep’09 Nov’09 Trainee in Quality dept. APEX HOSPITAL, JAIPUR

Feb’10 July’11 Assistant Quality Manager SK SONI, JAIPUR

Aug’11 May’13 Assistant Quality Manager MITTAL HOSPITAL,

AJMER

APEX HOSPITAL, JAIPUR

SK SONI GROUP OF HOSPITALS JAIPUR

Awards and Recognitions

May’13 Till date Assistant Medical SANTOKBA DURLABHJI

Superintendent & NABH MEMORIAL HOSPITAL,

Coordinator JAIPUR

EDUCATION

PGDHM, post graduation diploma in hospital and health management (equivalent to MBA,

AICTE approved)

Duration : two-year full-time program

2008 – 2010

Institute of health management and research, Jaipur (Rajasthan)

* First Division-73%

IIHMR is the first of its kind in India, with attention solely focused on health systems

management. Recognized by Department of Science & Technology, Ministry of Finance and

Government of India as a Research Institution. Accredited to International Hospital

Federation & Association of University Programmes in Health Administration.

The Institute undertakes training, research and consultancy in health management in close

collaboration with international organizations such as UNFPA, UNICEF, WHO, World Bank,

ODA, DANIDA, KFW & GTZ, NORAD, CARE and USAID. Working for Ministry of

Health & Family Welfare (GOI), Planning Commission, Indian Council of Medical Research,

APEX HOSPITAL, JAIPUR

SK SONI GROUP OF HOSPITALS JAIPUR

Awards and Recognitions

state governments and others. International Linkages collaborated with University of North

Carolina, USA to offer masters programme to candidates from South-Asia.

BDS

2002-2007

Jaipur dental college, Jaipur

* First Division-66%

B.Sc.

1999–2002

M.S College, Bikaner (M.D.S University, AJMER)

* First Division – 65%

HSC (XII Std.)

1998–1999

M.S school, Bikaner (Board of Secondary Education, Ajmer)

* First Division –64%

SSC (X Std.)

1996–1997

SOPHIA school Bikaner (Board of Secondary Education, Ajmer)

* First Division – 68%

APEX HOSPITAL, JAIPUR

SK SONI GROUP OF HOSPITALS JAIPUR

Awards and Recognitions

CORE CAPABILITIES

Communication Excellent communication skills, developed through dealing regularly with a

variety of different staff, managers, and team members.

Frequently commended on my ability to present concepts and issues in a clear

and concise manner in training and developing staff.

Leadership Demonstrated my leadership skills in my roles to date, as well as being involved

in staff training and coaching in my recent positions.

Training Training and guiding the new staff as well as handling the induction for newly

appointed staff.

Team Work Have been successful in working in a variety of teams, in complex and

demanding environments, that have delivered excellent outcomes.

I enjoy the dynamics of people working successfully and enthusiastically

together and I ensure the celebration of success, am quick to acknowledge

achievement and make a point of thanking for contributions made.

Adaptability Have had a variety of roles and each of these has required a high level of

flexibility and adaptability in order to succeed.

APEX HOSPITAL, JAIPUR

SK SONI GROUP OF HOSPITALS JAIPUR

Awards and Recognitions

APEX HOSPITAL, JAIPUR

SK SONI GROUP OF HOSPITALS JAIPUR

Awards and Recognitions

KEY AREAS OF WORKING AND SELECTED ACHIEVEMENTS

SK SONI Summer trainee March’09-May’09

GROUP OF

HOSPITALS Project on BIOMEDICAL WASTE MANAGEMENT

JAIPUR • Understanding functioning of different departments

APEX Quality trainee SEP’09-NOV’09

HOSPITAL, Understanding quality issues concerned with different

JAIPUR departments

• Documentation ( SOPs preparation)

SK SONI Assistant Quality Manager FEB’10-APR’10

GROUP OF Project on “measuring operational efficiency of 210

HOSPITALS bedded multi-speciality hospital in Jaipur”

JAIPUR • To assist in the management of the organization

• Understanding quality issues concerned with different

departments

• Documentation of departmental manuals

• Conducted Training Programs

• Work on the implementation of policies and procedures

• Store management

• Laboratory management

• OT management

APEX HOSPITAL, JAIPUR

SK SONI GROUP OF HOSPITALS JAIPUR

Awards and Recognitions

• Awarded for Best Scientific paper presentation at State Level

Awards and

Recognitions IDA (INDIAN DENTAL ASSOCIATION) Conference, Udaipur,

2006.

• Scientific Paper presentation at State Level IDA Conference,

2005.

• Scientific Paper presentation at State Level IDA Conference,

2006.

• Scientific Paper presentation at State Level IDA Conference,

2007.

• Awarded as Best Swimmer (District Level), 1991.

• Awarded as Best Swimmer (District Level), 1995.

• Represented Bikaner district in State Level Aquatic

Championship, 1995.

APEX HOSPITAL, JAIPUR

SK SONI GROUP OF HOSPITALS JAIPUR

Awards and Recognitions

CONFERENCES ATTENDED

• IDA state level conference for three consecutive years 2005, 2006, 2007.

• PRADANYA 2008, held at IHMR Jaipur, Nov. 29-30, 2008.

• PRADANYA 2009, held at IHMR Jaipur, Nov 27-28, 2009.

• State level conference on HIV/AIDS, January 2009.

• FICCI (Federation of Indian chambers of commerce and industry), FICCI HEAL 2009

held on September 14 & 15, 2009 in New Delhi.

• CME on “MANAGING QUALITY IN HOSPITAL SERVICES” organized by dept. Of

hospital administration, AIIMS in collaboration with WORLD HEALTH

ORGANISATION-India office held from 6th to 7th November 2009 at AIIMS, New Delhi

INTERNATIONAL CONFERENCE ORGANIZED

• Successfully contributed efforts in organizing and managing international conference-

NEUROCON -2010 (JAIPUR) with Dr S R Dharkar (Ex principal and head dept of

neurosurgery,SMS medical college Jaipur) Dr Bagaria (Professor & Head dept of

neurosurgery,SMS medical college Jaipur)

AUDIT FACED

APEX HOSPITAL, JAIPUR

SK SONI GROUP OF HOSPITALS JAIPUR

Awards and Recognitions

• Involved in preparing Soni Group of Hospitals Jaipur, for NABH accreditation

(coordinated both pre & final assessment )

• Contributed efforts in preparing Gap closure reports & getting NABH

accreditation for Soni Group of Hospitals in NOV’2011(Now known as Soni

Manipal Hospital).

TASK UNDERTAKEN:

SK SONI HOSPITAL (Now Soni Manipal Hospital):

• Documentation: Preparation of Standard Operating Procedures (SOPs) as per NABH

standards.

• Conducting gap analysis of various hospital departments.

• Implementation and surveillance of SOPs.

• Designing various checklists for organization

• Conducting Audits

• Conduction of Management Review meetings and Committee meetings

• Quality indicators: collection, compilation,analysis, presentations to management

• Providing Strategies for infrastructural modifications to be initiated for NABH

approval – Hospital wide

APEX HOSPITAL, JAIPUR

SK SONI GROUP OF HOSPITALS JAIPUR

Awards and Recognitions

• Conduction of Mock Drills for Emergency Codes, Responsible for Training

&Assessment of Code Drills

• Engaging in meticulous trainings for all medical, Para medical and non-

medical/administrative staff.

• Monitoring Hospital Infections.

• Conducted Quality assurance program of ICU

• Conducted Quality assurance program of Radiology

• Conducted Quality assurance program of OT

• Coordinated NABH pre-assessment Audit

• Coordinated NABH final Assessment Audit

• Store management

• OT management

MITTAL HOSPITAL AND RESEARCH CENTRE (Ajmer):

Preparing hospital for Quality accreditation

1) Initiated:

• Credentialing Privileging

• Quality indicators,

• Performance appraisal documentation,

• Candidate reference check,

• Induction & Training program.

APEX HOSPITAL, JAIPUR

SK SONI GROUP OF HOSPITALS JAIPUR

Awards and Recognitions

• Initiated the vaccination and annual health checkup for staff.

• Management Review meetings and Committee meetings

• Conduction of Mock Drills for Codes,

• Assessment of Code Drills

• Training of staff

• Exit interviews

• Criminal background verification

2) Conducting gap analysis of various hospital departments.

3) Designing SOPs for entire hospital

4) Implementing the NABH (Quality council of India) Standards and institutionalize into

hospital functioning.

5) Continuously assessing the standards of the hospital in comparison to the NABH standards

as an internal auditor

6) Conduction of Safety Rounds for the entire hospital & Reviewing Action Taken Reports

7) Designed the Bilingual Consent Forms, Adverse- Sentinel – Near miss, HR department

forms, initial assessment, Nutritional Assessment- form, Needle Stick Injury form and

various forms for the hospital. Also initiated surgical safety checklist for OT as WHO

initiative of safe Surgery

8) Monitoring and instituting measures to control Hospital Infections. Ensuring compliance

of BMW management.

9) Deftly carrying out the responsibilities such as Planning, Organizing, Coordinating various

training sessions and training material for medical, nursing, paramedical and administrative

staff of Hospital to enhance their performance

10) Responsible for liaisoning with each dept for their CQI(continuous quality improvement)

activities and ensuring smooth functioning of the same

APEX HOSPITAL, JAIPUR

SK SONI GROUP OF HOSPITALS JAIPUR

Awards and Recognitions

11) Responsible for smooth functioning and closure of loops for each sub areas of CQI

activities e.g. Incident Management, Patient & staff Satisfaction Monitoring, Quality

Indicators, Audits etc.

CURRENT JOB DESCRIPTION AS ASSTT. MEDICAL SUPERINTENDENT

SANTOKBA DURLABHJI MEMORIAL HOSPITAL CUM RESEARCH INSTITUTE

(JAIPUR):

Managing hospital operations and Preparing hospital for Quality

accreditation

Medical Administration-

• Recruitment, retention and development of medical professionals

• Credentialing and privileging

Nursing management

Quality assurance and improvement.

Hospital operations management.

Training and development of Staffs

NABH Coordinator

SOPs and Manual Preparation

Coordinating Medical Tourism

Planning new patient care areas.

Hospital Infection control.

Event management for organization.

Ensuring patient satisfaction

APEX HOSPITAL, JAIPUR

SK SONI GROUP OF HOSPITALS JAIPUR

Awards and Recognitions

Grievance handling (employee & Patient)

Supervision of Hospital committees.

TECHNICAL SKILLS

Skilled with a range of applications including:

MS Word

MS Excel

MS PowerPoint

Internet Explorer

INTEREST AND OTHER ACTIVITIES

Drawing I enjoy caricaturing, sketching portraits,

Swimming An ardent swimmer.

Music Like to listen to wide range in music.

REFERENCES

APEX HOSPITAL, JAIPUR

SK SONI GROUP OF HOSPITALS JAIPUR

Awards and Recognitions

DR MOHD KHALIQ

Ex-Technical Director in Clinical biochemistry/pathology lab services under Ministry of

Health and Family Welfare.King Fahad Hospital, Saudi Arabia.

Currently- Professor, Biochemistry

Mahatma Gandhi Medical college, Jaipur.

M-921-***-****

DR VRAJESH SHAH

Deputy Medical Superintendent,

Bhagwan Mahavir Cancer Hospital, Jaipur

M- 768-***-****

DR SHANKAR BASANDANI

Head of the Dept, Neurosurgery

Soni Manipal Hospital, Jaipur

M-941-***-****

PERSONAL INFORMATION

14th DECEMBER

Date of Birth –

Marital Status – Married

Husband’s Name - Dr Danish Shaikh Qureshi

Husband’s Profession- MBBS, MD Pharmacology.

APEX HOSPITAL, JAIPUR

SK SONI GROUP OF HOSPITALS JAIPUR

Awards and Recognitions

Permanent address- B – 201, golden heights apartment, flat 502, Rajendra marg,

Bapu Nagar, Jaipur



Contact this candidate