Caprice M. Varner

***** ********* **., **. ***** Shores MI, 48080

313-***-****

ace98s@r.postjobfree.com

Executive Summary

Performance-driven human resource professional with over 17 years of experience in

recruitment and retention, conflict resolution, benefits, compensation, and employment

law. Poses extensive experience collaborating with senior management creating Human

Resource initiatives that support the organizational needs and goals. Known as an

excellent communicator with executive and line level employees, effective decision

maker, and creative thinker with strong organizational skills. Demonstrated working

knowledge of MS Office Suite: Word, Excel, PowerPoint, Access and Outlook, HRIS

systems, Quick-books and applicant tracking software.

Professional Experience

VarCorp Leasing and Consulting, Inc.

Human Resource Business Consultant 01/2013 - Present

Human Resource Company that supports the human resource needs of local businesses.

Implementing initiatives of concern for clients, which included: HRIS systems, recruiting

and retention initiatives, executive and manager coaching specializing in skills that

enhance communication with front line workers and employee relations. Aide’s clients in

creating standard operations procedures for human resource related issues that insure

local, state and federal compliance as well as meeting strategic organization goals.

Preformed performance gap analysis that spearheaded training programs and hiring

standards.

• Oversaw recruitment activities; recruiting qualified talent for positions ranging

from core restaurant staff, finance, accounting, legal and technology fields.

• Utilized e-recruiting and applicant tracking software to fill positions required

while creating internal controls for clients to utilize.

• Consulted multiple clients in various areas of employment laws connected to EEO

compliance, ADA, FLAS, ADEA to name a few.

• Developed and implemented programs and procedures for new hires, performance

evaluations, training and development, disciplinary/termination and counseling.

Enhanced training of line managers on new process and counseling for more

effective communication.

Steve’s World of Foods, Inc.

Director, Human Resources 8/2010 – 12/2012

Steve’s World of Foods, Inc. is a multi-faceted company where I worked my way from

HR generalist to director. The parent company umbrellas: two cafeteria-style quick

service restaurant physical locations, a mobile catering division and two bars. As a direct

report to the president of the company, I actively had a role in the executive decision

making process. Transformed HR from a transactional position to a transformational

department. Conducted extensive analysis of the existing HR organization and

restructured policy and procedures that brought the company on a corporate level up to

HR standards and compliance. Directed human resource functions corporate wide

including: recruiting, hiring practices, onboarding talent and compensation, conflict

resolution and internal investigations. Utilized HR best practices to standardize the

organizational model, to clarify the chain of authority, and role responsibilities.

• Spearheaded stringent compliance with federal, state and local labor and

employment laws throughout the multi-site organization.

• Effectively managed the day-to-day duties at multi-sight locations. Within the

four locations managed, directly supervised six individuals and acted as an HR

Consultant for four independently owned mobile units.

• Conducted complex employment investigations and provided reports for

arbitration and documentation for legal representation.

• Responded to outside agency complaints and on occasion represented the

organization at hearings.

• Lead small group and one-on-one coaching with top and line- managers to

support leadership development and business decision-making. Conducted large

group coaching and training for affected areas and departments.

The Key Club, Inc.

Human Resource Manager 05/2004 – 07/2010

Directly supervised a staff of four. Conducted SWOT analysis to develop hiring plans

and conducted interviews. Performed as a key driver in the design and implementation of

the new hire-training program. Initiated the acquisition of a computerized HRIS system

that cut errors in compensation by 30%, created the first applicant tracking system that

integrated with the current POS (point of sales) and BOH (back of the house) systems.

Charged with linking HR initiatives to the organizations strategic plan.

• Conducted new employee orientation and individualized training/career-pathing –

increased engagement and moral.

• Implemented “Reach-to-Teach” program for mentoring new employees through

coaching and self-paced training.

• Developed rewards programs for employees who adopted the core drivers as

measured though customer satisfaction scores and peer-to-peer reviews.

• Managed full cycle recruitment including job postings, pre-screening of

applicants, interviewing and preparing job offers. Created and maintained

working relationships with qualified resources including local collages and

universities and vocational schools.

• Worked closely with upper management in providing feedback on trends in

turnover, recruiting and talent needs for the business.

Steve’s Soul Food, Inc.

Human Resource Generalist 02/1996 – 04/2004

Employee recruitment and retention, staff development, conflict resolution and

compensation, management of HR records, maintained HR policies for legal compliance.

Developed team-building initiatives and manger coaching in communication and goal

setting. Maintained personnel manuals, job descriptions and manager reports.

• Oversaw recruitment activities by recruiting qualified talent for vacant positions

in the areas of: cooks, wait-staff, line workers, bartenders, managers, office

personnel and drivers.

• Created job postings on both local boards and web-based sites.

• Established a recruitment database of candidates and maintained a list of

prospects for future hiring.

• Created an open communication pipeline between line managers and department

heads for faster time-fill for vacancies.

• Conducted coaching for line managers on the administration of performance

reviews.

Education and Professional Affiliations

Bachelor of Arts, Psychology

• Wayne State University - May 2011

Masters of Science Human Resource Development

• Villanova University - May 2014

Certificate of Learning-Proficient, Assurance of Learning for Graduating HR Students

• SHRM confirms that I possess the basic/essential knowledge required to perform

HR responsibilities as defined by SHRM - May 2014

Society of Human Resource Management

• National Chapter

• Detroit/local Chapter

• Continued attendance in professional development seminars, web-cast and

confrences

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