Post Job Free

Resume

Sign in

Customer Service Technician

Location:
Philadelphia, PA
Posted:
August 07, 2014

Contact this candidate

Resume:

Jovon Jefferson

*** ****** **

Yeadon, Pa *****

267-***-****

ace985@r.postjobfree.com

EXPERIENCE SUMMARY

. Experienced troubleshooting, repairing and maintaining PC compatible

desktops and laptops

. Manages, documents, and analyzes service and support functions;

documents and analyzes support activities using quality customer/ user

support skills/ techniques

. Experience installing (hardware and software)

. Performed network translation using Windows XP and Server 2003

. Experience supporting (hardware, software and printers) and

instructing end users

. Capable of managing tools and techniques of remote diagnosis and

resolution of end-user clients-side and server-side issues.

. Experienced mapping network drives and configure network printers

. Experienced in rapid and accurate assembly of prefabricated parts in

assembly line environment

TECHNICAL KNOWLEDGE SUMMARY

( DNS, WINS, DHCP, NAT, RAS Ticketing System Heat Remedy Dell Hardware

( Compaq, Dell, Gateway, PC-Compatible hardware Break-Fix Dell Quick base

( DOS, Windows XP, Windows Vista and Windows 7 Invoice/Work Order PC

Inventory

( Norton Ghost, Active Directory, Remote Access, Data Migration WordPress

EDUCATION

. Kaplan Career Institute,2012

. Penn Wood High School 2008

Degree

. CST Computer Support Technician degree Kaplan Institute

Professional Summary

3 years of work and school experience in information technology. I am

a sponge looking to absorb more knowledge and skills within the field

that I love.

Help Desk and troubleshooting Windows XP 7 and Microsoft Office Word

2010. Open to any shift studying for MCSA and A plus Certification

Excellent Professionalism and communications skills

CERTIFICATIONS

. Dell Certified Systems Expert (DCSE DMS)

. Health Insurance Portability and Accountability Act (HIPAA)

. A+ Certification (In preparation for)

. MCSA (In preparation for)

WORK EXPERIENCE

Junior Web Developer 2/16/2014-5/26

Teknique LLC Cheltenham, PA

Updating and Managing Websites

WordPress Administrator

Editing and resizing pictures

Apply Themes to websites

Using CSS and HTML

Dell contactor/ Dell Refresh Technician 4/29/2013- 2/28/2014

Veteran Affairs, Philadelphia, PA

Prepare XP PCs' for upgrade for Windows 7 by USB Hard & Soft Token.

Responsible for managing administrator password pin

Responsible for recalling and replacing workstations.

Used imaging software to reconfigure recalled workstations

Restocked outdated hardware to warehouse

Diagnose & Break/Fix Hardware components of PCS or Printers

Instructed end-users on the use of hardware and software setups

Install SCCM boot on PC

Performed Help Desk and Customer Service duties through ticketing

system.

Invoices of PC into database by Microsoft Excel Troubleshoot MAC

Address into Dell Quickbase

Making appointments on phone with end-users and following up with end-

user

Configured individual workstation for specific end-user needs

Break/Fix Hardware components of PCS or Printers

PC Technician, 12/12 - 1/13

Computer Repair, Ridley Park, PA

Troubling shooting hardware and Software issues

Operating POS cash register

Handling store business and financial records

Demonstrate customer service skills in person and over the phone.

Telephone Technician Level 1, 9/2012-10/2012

Exxon Mobil, Paulsboro, NJ

Scan into database the Mac Address

Plug network cable into cisco office phones 7945 and 7965 cisco 7937

ip conference station models

Download Firmware through cisco network

Deployment of phones to offices

Troubling shooting and customer service issues

Check Cash Printer Checker, 3/2012-4/2012

CompuCom, Paulsboro, NJ

Place Paper in printer

Plug in Power Adapter

Test Check Cash Printer 4610-2cr IMB Machine

Run Check through Printer

Unplug Power Adapter

Place Printer in Box

Re-tape Box



Contact this candidate