Hillard R.Taylor

**** ****** ***** ***** ************, Florida 32221

Home: 904-***-**** Cell: 904-***-****

ace923@r.postjobfree.com

Default Recovery Expert with more than 15 years of management and upper management experience. Proven leader and success

driver in Student Loans, Vehicle and Mortgage portfolios. Strengths include team motivation, managing diversity, mentoring,

managing conflict, product expertise, team building and managing complex portfolios.

Professional Experience:

GC Services Jacksonville, FL 2013 - Present

Sr. Assistant Manager Student Loans

Manage NSLP and ECMC Student Loan Departments including four Assistant Managers, ten Unit Managers and 80

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collection representatives.

Ensure team supervisors are properly managing collections units with deep focus on production and work standards.

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Monitor account reviews, work strategies and data integrity of assigned staff.

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o Maintain adherence to internal policy and external regulation compliances; initiate corrective measures as

needed.

o Proactively monitor accounts to guide strategy and team focus.

o Motivate staff, lead staff meetings, develop and communicate monthly contest incentive plans.

o Conduct daily inventory management analysis.

GMAC Financial Services Jacksonville, FL 2006 - 2013

Sr. Collections Manger

Led a team of six frontline supervisors and 60 to 75 full time account representatives

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Developed and delivered formal presentations and written reports to Senior Management to communicate portfolio results,

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trends and concerns. Proactive recommendations to enhance performance, mitigate risks, or increase profitability were

included as new areas of opportunity were identified through thorough review and monitoring of portfolio activity.

Assisted Vice President with the development of departmental policy for collection procedures.

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Monitored internal policy and external regulation compliances and initiate corrective measures as needed.

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Developed and supervised Skip Trace team to greatly increased recovery of vehicles and lower credit losses using tools

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such as Accurint and People Search.

Performed analysis on company and services loan portfolios to monitor historical financial data, such as default, loss,

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delinquency, and cost to service loans, as well as forecast performance, mitigates risks, increase profitability.

Select Portfolio Services Jacksonville, FL 2003 - 2006

Sr. Operations Manager

Conducted oversight and advisement for prioritizing and reviewing incoming loan requests, as well as managing individual

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and team pipeline of loans.

Tracked progression, managed, and reported project time lines for completion.

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Developed and completed daily, weekly, and monthly reports related to team and company performance.

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Reviewed collections reports to ascertain status of collections and balances outstanding and to evaluate the effectiveness of

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current collection policies.

Audited delinquent accounts considered to be uncollectible; developed successful strategy to improve collection success and

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liquidation on normally low profit accounts.

Evaluated data to determine optimal staffing capacities and maximum conversion rates.

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Trained, mentored and developed new and existing employees.

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Supervised legal proceedings and foreclosures.

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Managed all call center dialer operations, including scheduling, monitoring and analysis of all daily dialer campaigns to

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ensure optimum contact times and revenue collection.

Green Tree Servicing Jacksonville, FL 2000 - 2003

Operations Manager

Achieved or exceeded all delinquency and default goals.

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Managed a collection team,, including motivating, hiring, training, performance management, and setting monthly collections

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goals.

Demonstrated expertise with company SOPs, Finance programs and state and federal regulations related to collection

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procedures, bankruptcies and repossessions.

Reviewed all accounts at the beginning of each month with each associate, established productivity objectives and

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strategies, and monitored all bankruptcies, legal costs, and potential repossessions.

Education:

Jones College Jacksonville, FL

Pursuing a Bachelor’s Degree in Business Management. Expected graduation during 2015.

Aveta Business Institute .

Pursuing Lean Six Sigma Black Belt Certification. Program incepted during 2014.

Business Writing and Time Management coursework completed as well as various advanced Management seminars.

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