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Customer Service Manager

Location:
United States
Posted:
August 05, 2014

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Resume:

DAVID KARDOS

ace8zw@r.postjobfree.com

*** ********* ****

Home: 724-***-****

Eighty-Four, PA 15330 Cell:

412-***-****

OPERATIONS MANAGER

Information Technology / Finance / Labor Contracts

Top producing operation for the year 2000

Unique combination of leadership skills and expertise in obtaining specific

goals

Confident, Articulate, Professional speaking abilities, Team Leader and a

team player

Combine experience, patience, determination and total dedication to the job

EXPERIENCE

Dynamex Inc, Western Pa

Present

Branch Manager

Responsible for managing, 101 drivers, (5) Supervisors, (4) Dispatchers,

(2) Sales Executives, (1) Customer Service, (2) Accounts payables, in

several locations

? Full P&L responsibilities

? Exceeded 6 month goal to return Branch to profitability. I took the

Branch from 30,000 in RED to 5,000 in the BLACK.

? Payroll management

? Working knowledge of OSHA, DOT, Fleet safety management

? I was brought in to reduce cost, gain new business, regain old business,

and make the branch profitable. Goal was met in 6 months time.

DHL, Western PA

2008 - 2009

Station Manager

Responsible for managing several location, responsibilities included the

direct managing of for (10) supervisors, (6) Agents and 185 Union drivers,

Overseeing the day to day operations and total P/L responsibilities.

> Full P&L responsibilities

> Payroll management - successful in reducing the weekly payroll errors by

75%

> Exceeded operational cost plan for 8 - month period

> Working knowledge of OSHA, DOT, fleet safety and safety management

> Expertise in labor union standards and procedures, investigation and

resolutions of labor grievances for 185 union members reducing cost by

15%

> Successfully reduced work force through layoffs and route restructuring

saving 20,000

VELOCITY EXPRESS, Western PA

2001 - 2008

General

Manager

Responsible for managing half the state of Pennsylvania for the Nations

largest same day on demand delivery service in North America,managing (6)

supervisors, (1) office manager, (2) assistances in four different

branches, the overseeing of 4 locations with a total of 145 employee &

independent contractor base. Maintain current business while restructuring

the operation. To retain the personnel and implement changes to improve

operations with a strong overview of the P&L.

> Implemented operational changes to reduce overtime by 50%

> Full P&L responsibilities

> Negotiate new contracts for the Independent Contractors reducing

operating cost by 15%

> Negotiated new Vender Contracts

> Generated new business with monthly revenues of 50,000

> Maintain fleet cost and DOT regulations

> Responsible for reducing employee base by 22% (down sizing the operation)

> Reduced the SG&A by 15% (cost effectiveness)

> Renegotiating current company contracts with outside services

> Retained 5 accounts by improving service levels and restructuring

contracts

> Improved communications with the internal and external customers

> First quarter recipient of MIP (Management Incentive Program) for meeting

all company goals

> Negotiated the new building rent

> Placed in charge of the companies integration of the purchase of CD&L for

the State of Pennsylvania

> Successfully merge (2) companies into the new facility in 2 months time

> Implemented a operational plan to retain all customers and reduce the

operating cost

David Kardos

Page 2

UNITED PARCEL SERVICE, Western PA

1984 - 2001

Operations Manager 1987

- 2001

Part - Time Supervisor - Reload Operation 1984 - 1987

Various Clerical Position 1981

- 1984

Through promotions, responsibilities increased to the supervision of 3 full-

time supervisors, associates, 75 on road drivers, 30 loaders & un loaders

and 4 clerical workers. Strong emphasis retraining personnel and

implementing changes aimed at improved center operations. Developed and

managed a monthly cost plan in excess of 850,000 and oversaw the handling

of 12,000 packages, a customer base of 850 and the maintenance of 75

vehicles.

Career Highlights included:

> Implemented the redesign of a large facility internal structure

> Award winning center for the Most Improved Operation for 2000

> Payroll management - successful in reducing the weekly payroll errors by

75%

> Implemented new strategy to exceed annual Untied Way contributions by 6%

> Trained in Industrial Engineering- certified in time measurement

> Certified in Safe Work Methods

> Certified in Defensive Driving

> Working knowledge of OSHA, DOT, fleet safety and safety management

> POSG- (Package Operation Support Group) - Lead instructor for the release

of new information technologies to support all 28 operation centers and

250 management level personnel

> Strategic daily planning effectively reducing overtime hours by 12%

> Various personnel management functions such as: disability

administration, compensation administration career counseling, employee

development, training and evaluating

> Expertise in labor union standards and procedures, investigation and

resolutions of labor grievances for 200 union members

> Addressing customer related issues

> Designed and developed of logistic methods and route to increase each

driver's performance level while maintaining a high level of safety and

service

EDUCATION and TRAINING

Associates Degree, Business Management, Community College of Allegheny

County, Pittsburgh, PA, 1984

. TSA Badge

. Hazmat, First Aid, CPR certified

. Advanced knowledge of Word, Excel, Outlook, Power Point and Windows NT

. Road Map trained and Forklift Certified

. Certified in International Shipping

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