Deana Meyer

*** ***** ******* **** ***** Rd. Cell: 615-***-****

Gallatin, TN 37066 ace8wh@r.postjobfree.com

Career Overview

Highly enthusiastic customer service representative with 5+ years client interface experience.

Customer Service Representative - Client Relations - Data Entry

Self-motivated Technical Support Representative with 2 years experience. Willing and able to learn new systems and

adapt with changing corporate environments.

Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company who

needs top-level support.

Core Strengths

? Customer service

? Multi-line phone usage

? Conflict resolution

? Strong organizational skills

? Creative problem solver

? Listening skills

? Excellent communication skills

? MS Windows proficient

? Problem solver

? Strong client relations

? Critical thinking

? Self-starter

? Attention to detail

? Telephone inquiries

Accomplishments

Conflict Resolution

? Responsible for handling customer account inquiries, accurately providing information to ensure resolution

of product/service complaints and customer satisfaction.

Customer Follow-up

? Ensured that customers were satisfied with company products and services by doing purchase follow-

up calls.

Customer Service

? Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Network Support

? Acted as first point of contact for all major technical issues, including power outages, system failures and

disaster recovery.

? Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.

Work Experience

07/2009 - Current

Customer Service Tier 2 Specialist

InnLink/Travlynx Hendersonville, Tennessee

Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of

customer service and administrative tasks to resolve customer issues quickly and efficiently.Promptly responded to

general inquiries from members, staff, and clients via mail, e-mail and fax.Resolved product/policy issues and shared

benefits of new technology.Implemented new processes and systems for improving customer service

satisfaction.Provided customer service during an average of 60 calls per day by answering customer inquiries, solving

problems and providing new product information.

Department Supervisor

01/2007 - 07/2009

InnLink/Travlynx Hendersonville, Tennessee

Cross-trained and provided back-up for other customer service representatives when needed.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and

efficiently.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Resolved product/policy issues and shared benefits of new technology.

Implemented new processes and systems for improving customer service satisfaction.

02/2004 - 01/2007

Reservations Sales Assistant Hendersonville, Tennessee

InnLink/Travlynx

Data Entry 2000+

Properties

Multiple phone lines Reservations

using I-500 System

Reservations made using ResMatrix System

Educational Background

1984

Diploma: Greenbrier High School ? Clerical

Greenbrier, Tennessee USA

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