Professional Experience

BT Radianz Corporation - New York, New York Mar. 2002 - March 2014

Unit Project Manager -Technical Services

Senior Project Engineer

Project Engineer

Support BT Radianz customers and 20 Project Manager by finalizing technical

planning details prior to project launch such as: IP addressing schemes and

router access security, Firewall security policy rules, migration and

resilience testing schedules, end to end user application testing support.

Perform installation, configuration and troubleshooting of Cisco Routers

and LAN Switches.

Primary escalation contact to the customer during the service

implementation lifecycle to ensure any complex or detailed technical

queries/activities will be handled competently and swiftly in line with

customer expectations and service commitments. Manage site surveys of

datacenters and perform inspections of sites to ensure facility meets all

standards in regards to safety, redundancy and operational compliance.

Attend senior management meetings in support of migration and integration

efforts specifically coordinated the Instinet client migrations to BT

Radianz network. Created and provided detailed documentation of

installation process.

Orchestrate joint technical meetings with the customer and suppliers, to

finalize integrated service commissioning programs with the customer, as

part of the project planning process.

Supervise and support 7 junior engineers and other Radianz departments with

troubleshooting client integrations and migrations. Develop connection

guidelines and troubleshooting processes. Develop and provide

documentation for the Global Support Center and Project Managers for future

adds and or changes to existing client connections.

Interface with various Telco's to troubleshoot T1, T3, OC3, ATM, MME and

BGP connectivity issues. Provide 2nd and 3RD level support to field

service personnel during the installation, troubleshooting LAN / WAN

connectivity issues during the acceptance phase of the installation

process.

Instinet Corporation - New York, New York Feb. 1998 - Mar.2002

Lead Network Engineer

Senior Regional Engineer

Field Service Engineer

Completed installations and perform client service calls for electronic

communications system that enables financial institutions to trade stocks

electronically. Directed 12 junior engineers and ensured that they provide

superior customer service. Created standards and measurements to provide

appropriate training to each engineer. Provided technical documentation to

clients, answered technical questions regarding LAN/WAN, desktop issues,

firewalls, routing and switching, and ensured proper hardware/software

implementation. Developed and maintained client relationships. Assisted

sales staff in providing pre/post technical support to potential and

existing clients. Acted as liaison between Instinet and clientele,

providing first and second level technical support.

Supported and had pivotal field service role during the rebuilding of

Instinet connectivity after 9/11 attacks which destroyed Instinet main

datacenter.

Improved client reliability/speed by upgrading to new system for Research

and Analytics product; planned installations and trained teams,

successfully upgrading over 1000 clients nationwide in six-month period.

Education

Purchase University - Purchase, New York 2001

Bachelor of Arts, Liberal Studies

Westchester Community College - Westchester, New York 1994

Associate of Applied Science, Radiological Technology

Certifications:

Cisco Certified Network Associate (CCNA), Member of Project Management

Institute, PMP Candidate 2014,

ITIL Foundation Course, DHS/DOD Secret Clearance

Military Service

United States Marine Corps May 1987 - Oct. 1995

2nd Marine Div, 2nd L.A.R. Battalion, F.M.F., North Carolina, 4th Marine

Div, 2nd Battalion, 25th Marines

Non-Commissioned Officer - Infantry - Combat Action Desert Shield/Desert

Storm

Earned consistent commendations for devotion to duty with citations for

excellence in rapidly resolving crisis situations, relating effectively

with culturally diverse populations

United States Coast Guard Reserve May 2005 - Present

Station Shinnecock, Hampton Bays NY

Non-Commissioned Officer -Currently serving as a Petty Officer Second Class

Provided IT desktop and field service support to USCG personnel at the

Electronic Service Detachment Sandy Hook NJ. Troubleshoot and resolve

hardware/software issues related to PC workstations and network peripheral

devices/wiring. Track and record work performed in the Help Desk Software.

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