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Quality Assurance Customer Service

Location:
Doha, Qatar
Posted:
August 04, 2014

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Resume:

Jessica C. Roberts

***** ****** ***** ******

Tampa, Florida 33647?

Home: 813-***-****?

Email:

ace8lp@r.postjobfree.com

Security

Clearance: Secret [pic]

-?SUMMARY OF

QUALIFICATIONS -?

Seasoned, highly motivated and goal-oriented Logistics

professional with over (7) years of experience in Material Management

and over (3) years of Supervisory experience. Technically proficient in

various logistics computer based programs and military supply. Well

versed in a variety of Microsoft Office programs and Vista systems. 40

hour OSHA Haz-Mat/ Haz-woper certified with solid expertise in material

safety data sheets (MSDS) and TCTO compliance requirements. Experience

with operating 6k-10k Forklift Equipment. Knowledgeable with various

work Instructions to include but not limited to (AFI) 21-101, DOD

4160.21-M and ISO 9000.

- CORE COMPETENCIES -

*Project Coordination?

*Strong leadership?

*Customer Service?

*Dutiful with respect for compliance

*Problem Resolution

*Continuous Quality Improvement&

Process Optimization?

* Program management

?*Strategic Planning and Critical Thinking

*Records Management

-PROFESSIONAL

EXPERIENCE -

DynCorp- Intl?

Warehouse Supervisor; Apr 2013 - Current; 48 Hours per Week; Al

Udeid Air Base, Doha, Qatar

Establishes an aggressive quality assurance/inspection program to

ensure that all Materiel Storage and Distribution functions are in

compliance with applicable warehousing procedures and safety practices.

Provides inspection reports to the Materiel Storage and Distribution

Supervisor and inspected activity. Manages the Material Deficiency Report

and Report of Discrepancy programs. POC for coordination with the

Environmental Manager on storage requirements for health hazard items.

Developed standards for subordinates. Implements the precepts of quality

assurance within the guidelines set forth in the ISO 9000 program. Ensures

that all work is completed to quality standard, and provides employees with

feedback on their progress. Provides on-the-job training to newly assigned

personnel. Performs all assigned duties related to the receipt, issue,

storage, and maintenance of hazardous materials (HAZMAT) and supplies

stored on site when tasked. Maintains vendor BPA files. Maintains an

adequate shelf life inventory listing and program utilizing the FIFO method

(First in, first out).

Career Highlights

* Tailored and improved an on the job training and career advising program

for over 75 assigned warehouse personnel. This training program helped to

improve employee job knowledge and safety awareness, which contributed to

increased performance review ratings of each employee involved.

*Streamlined Lean processes by putting in place an asset recovery program

used to help identify misplaced, high dollar items. This program

identified and removed zero demand-leveled assets, stored in shop, to make

maximum use of needed assets. In doing so, this program recovered and saved

over 1.7 million dollars, which went towards facility maintenance.

*Implemented quality assurance and continuous improvement practices by

creating job safety analysis, training templates, and self-inspection

formats. These practices created a sophisticated quality assurance

surveillance program which helped to decrease shop safety mishaps and

ensure that systematic quality assurance methods are utilized IAW company

and Air Force standards.

CGI Federal/ITT Exelis?Logistics Analyst; Apr 2012 - Mar 2013 72 hours per

week; Camp Arifjan, Kuwait

Provided joint inventory assistance to the prime contractor (ITT-Exelis) in

support of the Army Medical supply contract. Ensured there were adequate

quality control procedures established to validate critical asset factors

pertaining to inventory and warehouse operations that affected requirements

computations and stock levels. Primary lead responsible for disposition of

bio-hazard and medical waste in accordance with DOD and Medcom 40-35

standards. Responsible for asset sourcing and procurement procedures of

medical supplies and assets.

Career Highlights

*Established quantitative goals to reduce unneeded inventory of supplies by

ensuring retention of adequate stock levels for issuance remained at

company standard levels.

* Primary Lead for asset procurement, sourcing and budgeting of shop funds

utilized for medical equipment and facilities.

- MILITARY

EXPERIENCE -

United States Air Force

Material Management Technician; Dec 2006 - April 2012; Conus and Oconus

Locations: Davis Monthan, AFB, Tucson AZ; RAF Lakenheath, United Kingdom

Supply Technician directed to support military operations in logistics.

Maintained daily operational review and quality control measures of

material handling as it relates to impose government regulatory

requirements. Provided leadership and guidance to subordinates in areas

relating to training and career development. Routinely sourced and procured

assets required for facilities, 2 level maintenance, and aircraft repair

components needed to support F-15, A-10, F-22, C-130, KC-135 and HH-60 Air

frames. Prepared statement of facts for military assets surrounding

property loss and damage caused by shipping, fair wear and tear. Determined

the security needed for storage of classified, sensitive, and radioactive

property per military regulations.

Career Highlights:

*Achieved an optimum 100% readiness level for deployable, ready to issue

military supplies in program support that exceeded support goals used to

set competitive unit precedence.

* Efficiently replenished and procured critical supply assets during

multiple contingency operations while maintaining a highly progressive

Quality Assurance pass rate and shop stock availability by 200% of

authorized levels for routine use items.

*Awarded Administrative and maintenance support professional of the Quarter

2009, 2011 & 2012.

- CERTIFICATIONS &

LICENSES -?

OSHA 40 Hour Haz woper Certification Training; July 2013; Safety Unlimited

Chief inspector; May 2013; Dyncorp International?

Air Force Material Management Certification Training; 2S0X1; Lackland AFB

May 2007; USAF

-

EDUCATION -?

Freedom High School; High

School Diploma; May 2005



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