TIMOTHY P NGUYEN

**** ***** ** ** # *, WA *****

206-***-****

ace8fx@r.postjobfree.com

INTERPERSONAL SKILLS

Highly skilled in dealing with difficult and demanding customers

Experienced working with a diverse customer base

Willing to go great lengths to satisfy customer needs

Accustomed to working in a team environment

Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified,

investigated and negotiated conflicts.

TECHNICAL SKILLS

Proficient in using different Operating Systems: WIN XP, Vista, WIN 7, OSX, Linux, Mac,

Expert in using Microsoft Office 2003, 2007, 2010, 2013

Efficient at testing computer products or programs, find and fix bugs quickly

Contain high knowledge level of troubleshooting proficiency in Windows Operating Systems

Create, design, and maintain multiple servers

Experience in using: VB, XHTML, XML

Fix, configured, and build desktop computers

Installing and configuring the peripherals, components and drivers

Installing software and applications to user standards

Demonstrate the ability to interpret specific application terminology, use advanced application skills, and use critical thinking

skills to prepare word processing documents

WORK EXPERIENCE

Sound/Audio Engineer, Vietnamese Christian Community Church - Seattle, WA Jan 2007 – Jan 2013

Setup stage for Music Director by ensuring correct cable connections, configuration and space

Organized audio and video teams each week for weekly service and trained new members

Configured and enhanced sounds using a mixer to fix sound problems: no sounds, feedbacks, set a reasonable sound level

Installed cables, sound reinforcements, sound broadcasting and multimedia

Created visuals/videos using MS Power Point, Media Shout

Baker, Larson Bakery - Seattle, WA Mar 2007 - Dec 2011

Lifted and carried heavy objects such as boxes, and transported to customer/vendor destinations

Fixed and repaired production machinery and maintained optimal performance by replacing with new parts

EDUCATION

Bachelor of Applied Science in Information Technology and Administrative Management Sep 2011 - Present

Central Washington University - Ellensburg, WA

Experience leadership and management activities in a virtual business environment

Work in teams to design better security features and protection against hackers for a company

Understand contemporary issues in strategic administrative management and organizational policy

Learn different analyzing skills for a technological solution to business complex problems and other strategic initiatives

Identify and scope information systems projects

Associate of Technical Arts, Computer Information Systems Sep 2007 - Jan 2011

Edmonds Community College - Lynnwood, WA

Setup, configured, and maintained a networked environment using Cisco routers and switches

Team leader and test coordinator on a new design of Bank system – designed a new system for a virtual bank

Designed and tested a database using Access 2007, 2010

2 years in technical support experience

Visual Basic Projects: Calculator, “21” Card Game, GPA Calculator, Order Pizza online website

Designed a new database for a new pet clinic: managing invoices, dog and cats lists management, and customers

Mountlake Terrace High School - Mountlake Terrace, WA, Sep 2003 - Jun 2007

Designed 3D animations such as, Lego blocks, moving hand

Movie Editing, and learn basic HTML

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