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Customer Service Representative

Location:
Kokomo, IN
Posted:
August 05, 2014

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Resume:

MAMADOU KANE

**** ********* ** *** *, Columbus Ohio 43209

614-***-****

Email: ace882@r.postjobfree.com

CORE COMPETENCIES

International Economist, Tax Analyst, Entrepreneur, Industrious, Bilingual

(French) and Professional seeks employment in a financial institution or

corporation that appreciates diversity, innovation, creativity, dedication

while providing opportunity for growth. Proven strong leader in

international business transactions, research, portfolio management and

evaluation. Certified Mortgage underwriter. Background includes tax return

specialist, IRS registered tax return preparer for individuals and small

businesses, Freight broker, mortgage processor, banker, fluency in French

and four African dialects; technically proficient in MS excel, word,

PowerPoint.

. 8 years in individual and small business tax preparation

. Progressive responsibility to management of portfolios with over 50

projects of $80 million

. 8 years in myriad functional areas of the department of Finance

(foreign exchange, mortgage Processor, accounting, Customer Service

Representative, compliance analyst(international bank for commerce and

industry of Senegal)

. Bachelor of Arts in Business and global Economics, The Ohio State

University

. Associate Degree in Finance, Columbus State College

. Associate Degree in Political Science, The University of Dakar

(Senegal)

. Ideal M lange of analytical, technical and interpersonal skills

. Solid grasp of technology

PROFESSIONAL EXPERIENCE

Tremco Incorporated, Columbus Oh

(March 2014-Present)

Credit analyst-Establish credit lines for new and existing customers

Analysis and interpretation of financial statements

Kane Tax Service, Columbus, Ohio

(2006-Present)

IRS registered tax return preparer and Manager

Tax Compliance- Tax analyst- Certified Income tax preparer

Tax Consultant-Financial Consultant

Assisted small businesses and individuals in preparing annual income tax

returns.

Assisted individuals in planning and budgeting for targeted goals.

Assisted entrepreneurs in building successful business plans

Built and analyzed financial statements and market trends for small

businesses.

Strategized investment plans for individuals based on age, goals and

risks

Provided Bank Products to clients.

Investment Banking Institute New York

Intensive 4-week financial modeling and valuation training program 05/27/14-

06/19/14

. Performed company valuations utilizing (i) comparable public company

analysis, (ii) precedent transactions analysis and (iii) discounted cash

flow (DCF) analysis

. Built fully-integrated financial statements projection model, LBO

model, accretion/dilution merger models, including ability to run

operational and capital structure sensitivities within models and data

tables for sensitivity analysis

Business Analyst Training

09/03/13-11/08/13

. I was involved in the Conversion of ICD-9 to ICD-10. The latter will

allow providers to better identify certain patients with specific

conditions that will benefit from tailored disease management programs

such as diabetes, hypertension. The ICD-10 codes are different from

those used in ICD-9. All codes used in ICD-9 are alpha numeric. There

may be up to seven alpha-numeric characters requiring billing software

program changes to accommodate the additional digits as well as

extensive coder training. There will be little change in what the

physician documents in the medical record; it is how the information

is translated into ICD coding that will change. ICD-10 will be able to

provide more in depth information about the patient's information that

can be more easily captured in an electronic medical record. Physician

(HCFA 1500) and hospital (UB-04) billing forms have been updated to

accommodate the changes.

. Knowledge of Elicit Technical Requirements

. Involved in gathering, documenting and verifying business

requirements.

. Organized JAD Sessions to collect requirements from system users and

prepared business requirement that provided appropriate scope of work for

technical team to develop prototype and overall system.

. Worked closely with stakeholders and SME's for requirements

gathering.

. Identified end to end requirements for all systems and business units

that may be impacted by the project.

. Managed the claims processing and E-billing application.

. Held regular meetings with the system architects, developers, and

database quality testers, Life insurance annuities SME during the entire

project to assure that the critical as well as minute details of the

project were discussed and issues were resolved beforehand.

. Involved in project status meetings, QA review meeting, and System

Test meeting.

. Coordinated and facilitated the execution of User Acceptance testing

. Good understanding of SDLC and have worked on different methodology

such as Agile, waterfall and RUP

. Created document such as BRD/FRD/FRS

. Different ways to gather requirement

. Have worked in different types of project (built from scratch,

enhancement, migration, Integration and modernization)

. Conducted JAD sessions

. Have extensive knowledge of gap analysis

. Worked with cross functional team (developer, designer, tester and

maintenance)

. Created many use cases using Visio

. Assisted in creating test plan and test cases for UAT based on

requirements

. Created and executed test cases for UAT

. Performed back end testing for UAT

. Have a good understanding of HIPPA

. Have a good understanding of ICD9 to ICD10

. Have extensive knowledge of EDI files

. Have extensive knowledge of 4010 to 5010 conversion

. Have full understanding of claim processing (COB, Medicare, Medicaid)

Garden City Group Law Firm, Columbus Ohio.

May 2012-Dec2013)

Customer Service Representative -handling claims and bankruptcies for

victims of the BP Deepwater Horizon

Oil spill of April 2010.

Genco Sears, Columbus, Ohio

(Aug 2010-Sept 2012)

Inventory control and logistics coordinator

Performs daily control of inventory

Coordinate and oversee projects

Quest Mortgage, Delaware, Ohio

(April 2007-June2011)

Certified Mortgage Underwriter.

Mortgage underwriting, processing and appraisals. Mortgage Loan

Coordinator. Performed conventional and multifamily loans, FHA and VA loans

using Lps, Zooware, and Lis software. Responsibilities include but are not

limited to: Ensuring that all loan documentation are complete, accurate,

verified and complies with company policy; Verifying loan documents, income

credit appraisal and title insurance, preparing application for submittal

to underwriting; reviewing file documentation and be sure that all items

needed are requested; Meeting crucial deadlines and performing any

additional duties assigned by management.

International Bank for Commerce and Industry of Senegal, Dakar, Senegal

(1997-1999)

Customer Service Representative-Account Clerk- Collector-Mortgage

Processor

Compliance Analyst- foreign Exchange Processor (Euro/Dollar)

Consulted with private and corporate clientele providing financial

services

Oversaw import/export related issues

Teleperformance, Columbus, Ohio

(2006-2008)

Customer Service Representative

Monetary exchange

Consulted with private and corporate clientele providing financial

services

Oversaw import/export related issues

Freight broker, Paris France

(2002-2004)

Neopak Europe (freight broker /sales)

The Bank of Lyon, Lyon France

(1999-2002)

Loan Processor/Customer Service

Performed multifamily and conventional loans. Responsibilities include:

Ensuring that all loan documentations are complete, accurate, verified and

complies with company policy and submit them to the Manager for approval.

Performed 50-70 loans a month.

EDUCATION

The Ohio University, Pickerington, Ohio

Master of Financial Economics (class of 2015)

Coursework in international finance, global investments and trade,

financial analysis

The Ohio State University, Columbus, Ohio

Bachelor of Arts, Dec 2009.

Business and International Economics

Coursework in economics, monetary economics, international finance,

statistics analysis Columbus State Community College

Associate of Arts, Dec2007, Columbus, Ohio

Coursework in accounting, economics, management

LEADERSHIP

Helped organize fundraising for "Homeless in Ohio" Fundraising.

Member of the National Resource Center for the African American male.

Helped organize fundraising of "Cancer Awareness" in Columbus.

Chaired and implemented changes for the "Associate Satisfaction Team" at

GAP. Initiated and led team successfully to implement presort, labeling

changes, the training manual at XEROX.



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