Renee Strode

**** ***** ****** ***** **

Las Vegas NV 89120

702-***-****

ace86y@r.postjobfree.com

Objective: An interesting position with a growing company

Accomplishments:

Management

Experience: Patrica Soul Cafe Las Vegas NV

Customer Service Supervisor/Manager 07 - 2010 to 12 - 2010

Issued instructions and assigned duties to workers.

Executed daily operations of preparing meals

Supervised and coordinated activities of workers engaged in

customer service activities.

Wrote, designed and produced menus

Observed and evaluated workers' performance.

Was instrumental in creating types of foods served

Resolved complaints and answered questions of customers

regarding services and procedures.

Trained and managed 30 cooks and servers and achieved

significant improvements in their productivity.

Trained and instructed employees.

Hired and discharged workers.

Communicated with other departments and manaent to resolve

problems and expedite work.

Supervised 30 employees, scheduled work hours, resolved

conflicts, determined salaries.

Interpreted and communicated work procedures and company

policies to staff.

Helped workers in resolving problems and completing work.

Planned, prepared, and devised work schedules, according to

budgets and workloads.Restructured and improved <what>.

Prepared, maintained, and submitted reports and records, such as

budgets and operational and personnel reports.

Sportsman Royal Manor Las Vegas

Customer Service Reppersenitive 03 -2007 to 03 - 2009

Checked to ensure that appropriate changes were made to resolve

customers' problems.

Executed daily operations of collecting rent, work orders,mail.

Kept records of customer interactions and transactions, recording

details of inquiries, complaints, and comments, as well as actions

taken.

Trained and managed 30 employees in front desk proceedures,

Supervised 30 employees, scheduled work hours, resolved

conflicts, determined salaries.

Referred unresolved customer grievances to designated

departments for further investigation.

Sold Rooms to long term guests.

Determined charges for services requested, collected deposits and

payments, and arranged for billing.

Conferred with customers by telephone and in person in order to

provide information about products and services, to take orders and

cancel accounts, and to obtain details of complaints.

M.R.E. Las Vegas NV

Customer Service Repersenitive 11- 2006 to 03 - 2007

Checked to ensure that appropriate changes were made to resolve

customers' problems.

Executed daily operations of answering calls for

customers,activating credit cards, and handling customer

complaints.

Budget Suites Of America Las Vegas Nv

Customer Service Repersenitive 11 - 2004 to 10- 2006

Kept records of customer interactions and transactions, recording

details of inquiries, complaints, and comments, as well as actions

taken.

Trained 25 employees in front desk proceedures.

Successfully handled guest complaints.

Referred unresolved customer grievances to designated

departments for further investigation.

Sold rooms to long term guest.

Completed contract forms, prepared change of address records,

and issued service discontinuance orders, using computers.

Dee Dee's Bed & Breakfast San Bernadino, Ca

Manager/ Customer service Represenitive 10 - 1998 to 10 - 2004

Delivered mail to various departments and guests.

Recorded information pertaining to services rendered.

Arranged for pressing clothes, shining shoes, sending and

receiving packages and in maintaining valet service.

Trained employees in hotel proceedure.

Queens Cabinet Riverside, Ca

Floral Designer 09 - 1996 to 09 - 1998

Designed and fashioned live, cut, dried and artificial floral and foliar

arrangements.

Prepared arrangements for holidays, anniversaries, weddings, balls

and funerals.

Conferred with client regarding price and type of arrangement

desired.

Planned arrangement according to client requirements and costs.

Selected appropriate standard design pattern.

Trimmed material and arranged bouquets, sprays, wreaths, dish

gardens, terrariums and other items.

Used wire, pins, floral tape, foam, trimmers, cutters, shapers and

other materials.

Decorated buildings, halls, churches and other facilities where

events were planned.

Packed and wrapped completed arrangements.

Conducted classes and demonstrations.

Instructed and directed other workers.

Education: Moreno Valley High School Moreno Valley, CA

Riverside City College Riverside, CA

Associate 1977

References: Available upon request

Contact this candidate