Gail R. Strehlan

*** *** *********** ****

Stafford Springs, CT 06076

860-***-****

ace7v9@r.postjobfree.com

Summary: I am an administrative professional with extensive experience with Microsoft Office. I also

have a background in working in the data entry field. I have some clerical experience with SAP, have

supported company attorneys with patent work, have intensive customer service work in a fast-paced

demanding environment, and have worked in a Human Resources Department focusing specifically on

coordination and development. I am a dependable and enthusiastic worker who takes pride in a job well

done.

Goal: To utilize my background and experience to lend my utmost support to the organization that I am

working for and to make a positive difference for my company and my career.

Professional Experience

Staples (04/22/13 – present) (Part-Time)

Job Title: Sales Associate

Departmental front liaison and cashier for Staples Copy Center

Main contact for store customer service – customer service satisfaction ratings rose from

approximately 60% to 80% in store ranking due to my people interaction skills – received

Customer Service Award in December 2013

Act as backup for department copy center associates as needed during peak periods

Track and implement departmental records and paperwork

Coordinated Company Christmas Dinner event

Kept Security Guards in loop for entrances and exits for employees and outside personnel

Cohen, Christiana, & Associates (03/05/11 – 09/25/12)

Job Title: Receptionist

Greeted and coordinated patient appointments for six therapists

Created daily patient schedules for department

Kept confidential files for clients

Interfaced with insurance companies for health care benefits

Kept office and waiting room neat and organized

Coordinated patient schedules for all departmental therapists

Created and expedited all correspondence for therapists

Acted as back-up to Office Manager

M&G Jewelers (9/26/12 – 12/12/12)

Job Title: HR Administrator

Assisted in setting up new Connecticut Branch for California Home Office

On-boarded new hires via company orientation package

Maintained and updated highly confidential personnel files

Conducted job interviews and participated with interviewing potential job candidates at

Connecticut Job Fairs

Supported Facilities Manager and Production line

Set up outside ingoing and outgoing mail procedures

Processed employee terminations

Maintained Security Systems for both Kantech Records and Employee Entrance and Exits

Kept Key Fobs up to date

Coordinated Company Holiday Event

Acted as liaison to assist Maintenance Personnel in finding acceptable vendors

Distributed paychecks

Researched and found Walk-In Clinic for Department

United Technologies – Information Technology Department

(10/03/88 – 03/02/11)

Job Title: Network Associate

Processing departmental invoices and tracking payments on Accruals Spreadsheet

Interfacing with Accounting and Capital Appropriation Departments on outstanding invoice

payment statuses and reconciling our budget records

Running Financial Line Items and Dashboard Reports

Creating Purchase Orders for processing and record-keeping via SAP System

Maintaining Departmental Purchase Order Files

Setting up records for global sites for equipment and contact information and keeping these

records up to date

Coordinating and tracking asset tags and serial number information for routers

Researching and implementing topics for departmental educational seminars, we well making

arrangements for outside speakers to meet with our department, and coordinating lunches for

these meetings

Creatively researching and finding new and unusual charities in need of assistance on a monthly

basis, and overseeing the contributions for these events

The Jacobs Manufacturing Company

(09/12/76 – 09/16/88

Job Title: Manufacturing Associate

Tracking parts for JakeBrakes and Chucks – which were the company’s main products – via

coding on PC for computer generated pictures to show “implosion” and “explosion” information

for mechanical parts

Operating department blueprint machine

Acting as coordinator and assistant for Drafting Department

Coding parts for computer records and implementation

Working for Manager of Test Laboratory – creating daily and weekly status reports, overseeing

Lab Test Technicians, and giving general support to creative and testing aspect of the business

The Hartford Steam Boiler Inspection & Insurance Co.

(10/01/73 – 08/ 17/76)

Job Title: Policy Typist

Typing and assembling specialty insurance policy documentation

Compiling customer information packages

Acted as main liaison to Field Inspectors

Organizing Field Inspector Schedules and Reports

Supported Departmental Claims Adjuster

Supported Human Resource Department

Acted as backup to company receptionist

Education

Conard High School, West Hartford, CT – graduated June 1969

Southern Connecticut State University – graduated – completed B.A. degree in English

Career Training Institute – Summer course 1973 – Certificate in Typing and Shorthand

Awards

Pass The Torch Teamwork Award at UTC

Purchase Orders Training Manual at UTC

Technical Data Entry Training Manual Award at The Jacobs Manufacturing Company

Customer Service Award at Staples for significantly increasing Customer Satisfaction Rating

Created the name for the Employee Recognition Program at United Technologies:

Naming Peer Recognition Program “S.T.A.R”. – (Stellar Team Player Award Recognition)

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