C HRISTINA JOHNSON

**** ***** ****** **** *** * 304 Denver, CO 80236

ace7pb@r.postjobfree.com

720-***-****/ 720-***-****

LinkedIn: www.linkedin.com/pub/christina johnson/42/869/875/

CUSTOMER SUPPORT SPECIALIST

Technical Support Client Retention Administrative Support

Customer Support Specialist with expertise in all facets of, client relations, generating sales opportunities, technical support, and

building long term relationships. Skilled in collaborating with all members of an organization to achieve business goals and client

satisfaction. Instrumental in streamlining and improving processes, enhancing productivity, and implementing solutions.

Professional Development Strong Technical Skills Results Driven

Client Relations Project Management Interpersonal Skills

Strategic Planning/Analysis Performance Management Complaint Resolution

Strong Communication Skills Relationship Building Detail Oriented

Analytical Skills Needs Assessment Professional Writing

PROFESSIONAL EXPERIENCE

RezBiz LLC, Denver, CO 2014 – Present

Professional Resume Writer

Creates professional resumes for clients with the correct format and content.

Emphasizes core skills and achievements for each individual client.

Tailors each resume for clients to the specific needs of each employer application.

Reviews and checks grammar, language, factual errors and rewrites the resume to fit the career/job positing clients have

applied to.

Keeps track of current trends, job/career industry needs and requirements.

AT&T Mobility, Denver, CO 2014 – 2014

Customer Support Representative

Answers mobile customer/client requests or inquiries concerning services and products.

Utilizes mechanized systems to handle customer requests, initiate and complete service orders.

Makes recommendations according to customers’ needs on features, accessories, upgrades and rate plans to complete sales

goals.

Harland Financial Solutions (D + H US), Englewood, CO 2013 – 2013

Client Support Specialist

Provided escalated phone support on ISP, E mail, Web Page hosting, and I Banking issues such as browser, TCP/IP Stack,

FTP, Telnet functions and other Internet applications,services and products.

Worked to assure issue diagnosis and ticket closures are accurate and timely employing defined procedures.

Entered detailed contact information and follow up status for each client incident into CRM tracking system.

2 10 Home Buyers Warranty, Denver, CO 2012 – 2013

Support Specialist

Responsible for the resolution of outstanding claims through adjudication.

Assisted co workers and managers with administrative and clerical functions.

Completed purchase order confirmations with supplier locations.

Processed claims and answered phone queue for the support department.

New York City Police Department (Transit District 34), Brooklyn, NY 2006 – 2011

Police Administrative Aide

Performed administrative work of moderate difficulty involving the handling of confidential information.

Utilized manual and automated office systems; entered records, reports, forms, schedules and reviewed and verified written

information.

PROFESSIONAL EXPERIENCE CONTINUED

Citibank NA, New York, NY 2004 – 2006

Financial Associate

Executed financial transactions in accordance with bank policies while maintaining an acceptable record in daily drawer

balancing.

Adhered to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of

bank assets.

Effectively executed all client service and referral routines to deepen client relationships.

Answered inquiries, matched financial services and made sales referrals that would best fit the client’s needs.

Emigrant Savings Bank, New York, NY 2003 – 2004

Bank Teller

Accepted retail and/or commercial deposits, loan payments, processed checking and savings account withdrawals.

Maintained an adequate cash drawer at all times including buying and selling currency from the vault as necessary.

Balanced cash drawer in accordance with bank procedures and regulations including periodic batching of cashed checks.

Processed credit card cash advances, issued cashier’s checks and personal money orders.

Answered customer inquiries and referred customers to the proper service area for additional assistance.

TECHNOLOGIES

Microsoft Dynamics CRM Phoenix Windows 7

Cisco WebEx, IronPort M801 Juniper MAC OSX

Citrix Linux Nexus

Avaya IP Agent UNIX Microsoft Office Suite

E DU CAT I ON

Strong MS Word and Excel skills.

b. Excellent organizational and time management skills.

c. Detail oriented.

d. Ability to learn and adapt to new technologies/software.

e. Excellent problem solving skills.

f. Previous administrative/operations experience desired.

g. Associates degree preferred.

h. Financial services industry experience a plus.

Associates of Computer Science, Computer Information Systems, Briarcliff College, New York, NY

Strong MS Word and Excel skills.

b. Excellent organizational and time management skills.

c. Detail oriented.

d. Ability to learn and adapt to new technologies/software.

e. Excellent problem solving skills.

f. Previous administrative/operations experience desired.

g. Associates degree preferred.

h. Financial services industry experience a plus.

Contact this candidate