* ***** *. *********, *** CPC

513-***-**** . ace7if@r.postjobfree.com

* *********

A position requiring principle-centered leadership that will provide

opportunities to help an organization achieve its revenue, growth, and

service objectives.

2 Qualifications

MBA degree, enhanced by diversified experience in sales, customer service,

and business management. Exceptional interpersonal skills, combined with

keen insight and the ability to understand people and their motivations. A

dynamic communicator with good listening skills, a genuine interest in

helping others, and proven ability to gain people's confidence and build

trusting relationships. Entrepreneurial and customer-focused with sound

decision-making and problem-solving skills. Organized and efficient in

managing multiple projects simultaneously.

Key strengths:

Business savvy to recognize and capitalize on market opportunities;

Ability to quickly establish rapport and put people at ease;

Strong leadership qualities; ability to clearly communicate expectations,

provide guidance and support, and follow-through to ensure objectives are

met.

1

2 Education

Master of Business Administration, Indiana Wesleyan University, Marian, IN

- GPA: 3.71

Bachelor of Music, Cincinnati Christian University, Cincinnati, OH

1 Experience

City Dash, Cincinnati, OH 2013 - 2014

1 Recruiter and Retention Manager

Recruit passive and active candidates via internet searches, direct

recruiting, social media, referrals and other methods by overcoming

objectives and managing the hiring process.

Train by guiding new hires through on-boarding process, online training and

continuing education.

Retain employees by identifying concerns and finding resolutions that

create a win/win scenario.

RWI Transportation, Cincinnati, OH 2011 - 2013

2 Recruiter and Retention Specialist

Sourced passive and active candidates via database, internet searches,

direct recruiting, networking, social media, referrals and other methods.

Identified and qualified candidates, completing detailed candidate data and

interviewing.

Guided candidates thru the application, hiring and leasing process.

Exceeded goals and objectives on a weekly, monthly, and quarterly basis.

Paragon Virtual, Cincinnati, OH 2009 -2011

3 Contract Recruiter

Sourced candidates via database, internet searches, networking, referrals,

social media and other methods.

Identified and qualified candidates, completed detailed candidate data and

highlight sheets, and conducted candidate reference checks.

Utilized technology in order to uncover hidden talent and create an

extensive pipeline of candidates.

Negotiated business to business contracts to coordinate client events for

business development.

Management Recruiters, Cincinnati, OH 2005 - 2008

4 Recruiter

Provided full-cycle recruiting services to client companies both nationally

and locally in the specialty areas of IT, Pharmaceutical, Biotechnology,

and Engineering.

Identified industry-specific and skill-specific candidates for client

companies seeking to fill open positions.

Interviewed, tested, screened and reference checked all candidates to

ensure ideal matches to the client requirements.

Planned and executed 80 calls per day with a minimum of 3 hours of phone

time.

Established and maintained relationships with clients and candidates.

Negotiated and updated contracts with client base.

United Parcel Service, Inc., Indianapolis, IN 1999 - 2004

1 Preferred Customer Associate

Provided world-class customer support for base of 400+ accounts, each

generating $50K to $1M+ in annual volume.

Managed inside sales and supported three account executives and a national

account manager servicing Fortune 100 accounts.

Supported sales objectives by using consultative techniques to identify

sales leads, assess customer needs and collect information.

Worked closely with internal customers troubleshooting, researching and

resolving problems with billing, claims, finance, security, and operations.

Accessed and developed relationships with senior decision-makers asking

probing questions to gain perspective on customers' strategic business

requirements, recommended solutions to strengthen customer loyalty and

increase sales.

Developed competitive wins that increased sales volume by 12%. Example:

On a routine customer service visit to Mitsubishi Climate Control,

discovered the client was using a competitor for air and UPS for ground.

Gathered and provided critical information to Account Executive who

successfully negotiated to gain the air business valued at $50K.

Restored business with former accounts that had migrated to competitors.

Worked within matrix organization to overcome previous service problems and

provided competitive pricing to regain business. Resulted in $2M volume.

Earned distinction in the top 1% as a World Class Performer, awarded in

2002 (nominated by customers).

Identified and eliminated inefficiency in customer contact system resulting

in 99% customer satisfaction and 100% contact rate.

Demonstrated leadership by meeting increasingly challenging objectives

within demanding time constraints. Led by example to motivate co-workers

to increase productivity and improve quality. Trained new employees.

Promoted for outstanding performance from Administrative Assistant to

Preferred Customer Manager in 6 months.

Administrative Assistant

Certified to clear aircraft for US Customs.

Tracked statistical information pertinent to arrival and departure of the

aircraft.

Coordinated services for crew members and service providers.

Contact this candidate