Terri Herzog
*** ******* *** ( Buffalo Grove, IL 60089
Phone: 847-***-**** ( Email: ace7i3@r.postjobfree.com
Summary of Qualifications
. Bachelor of Science
. Manager of Operations & Retail
. Skilled at managing multiple tasks with attention to detail
and efficiency
. Exceptionally clear, convincing and precise oral and written
communication
. Work well both independently and in a team environment
Expertise at resolving business and accounting problems
. Experience in coordinating project involving people and
activities
. Proficient in Microsoft Office Suite, SuperSalon POS System
. Engaged in heavy customer communications.
. Performed customer needs assessments including cross-sell
products and services.
. Maintained a sharp focus on consistently delivering a level
of service that sustains and enhances quality, satisfaction,
and retention
Professional Experience
Empire Education Group
Customer Service Coordinator/ Director of First Impressions
August 2012- July 25, 2014
Arlington Heights, IL
Responsible for First Impressions and Point of Sale Systems.
Meet and greet salon guests, in-school/potential students, and
other school visitors. Maintenance of administrative functions
and coordination of outside vendors. Assisting with, open Houses
and organizing Job Fair for students. Monitor guest wait time,
guest satisfaction with services and overall guest experience.
Responsible for Guest billing and accounts receivable.
Make a masterpiece
Operations MANAGER, 2011-2012
Glenview, IL
Manage team members and the oversight of assistant studio
managers. Make daily bank deposits and provide customer service.
Handle all customer complaints and resolve complaints in order
to make the customer happy and make sure they come back.
Responsibilities include handling all human resources (posting
positions, interviewing candidates, hiring and delivering
performance reviews). Create weekly and daily staff floor
schedules. Order all of the office supplies. Manage vendors and
suppliers including in-store janitor and handyman.
technology masters
administrative ASSISTANT, 2010-2011
PALATINE, IL
Responsibilities include data entry using Microsoft Word, Excel
and Access. Customer Service, making sure the clients are happy
and their problems are solved quickly. Making sure the bank
deposits are done properly and accurately. Maintain the office
supply inventory, the engineers' inventory and the computer
parts inventory. Place purchase orders when restocking is
required. Filing, faxing and making sure all forms are up to
date and distributed to the proper people. Maintaining the
office, making sure all the equipment is in working order.
TERRI HERZOG
Resume - Page two
JENNY CRAIG
WEIGHT LOSS MANAGEMENT CONSULTANT 2009-2010
PALATINE, IL
As a Jenny Craig consultant I partner with clients to guide and
support them through the weight management process during weekly
one-on-one consultations. I follow-up with clients by phone and
monitor the client's progress. Sell products and menu options to
clients based on their individual needs. Help front desk staff
in scheduling clients, getting food, making bank deposits and
stocking inventory. Jenny Craig just installed a new computer
system, which I learned quickly, and am now helping others when
they have questions and problems.
.
STUDIO J ART CENTER
EVENTS COORDINATOR & EDUCATOR
BUFFALO GROVE, IL
Responsibilities include scheduling, planning and
budgeting for children's birthday parties
and art classes. Planning includes tailoring each
party to the child's interest and developing
an original one of a kind art project for them.
Teaching art classes to kindergartners
which includes, planning unique creative projects
that challenge and engage the
children, ordering supplies, making sample crafts,
and making sure the class is on
budget. Organizing and directing staff during each
party or class.
Education
1985 Illinois State University
NORMAL, IL
Bachelor of Science
Additional Education
2011 Illinois Food Service and Sanitation Certified