Terri Herzog

*** ******* *** ( Buffalo Grove, IL 60089

Phone: 847-***-**** ( Email: ace7i3@r.postjobfree.com

Summary of Qualifications

. Bachelor of Science

. Manager of Operations & Retail

. Skilled at managing multiple tasks with attention to detail

and efficiency

. Exceptionally clear, convincing and precise oral and written

communication

. Work well both independently and in a team environment

Expertise at resolving business and accounting problems

. Experience in coordinating project involving people and

activities

. Proficient in Microsoft Office Suite, SuperSalon POS System

. Engaged in heavy customer communications.

. Performed customer needs assessments including cross-sell

products and services.

. Maintained a sharp focus on consistently delivering a level

of service that sustains and enhances quality, satisfaction,

and retention

Professional Experience

Empire Education Group

Customer Service Coordinator/ Director of First Impressions

August 2012- July 25, 2014

Arlington Heights, IL

Responsible for First Impressions and Point of Sale Systems.

Meet and greet salon guests, in-school/potential students, and

other school visitors. Maintenance of administrative functions

and coordination of outside vendors. Assisting with, open Houses

and organizing Job Fair for students. Monitor guest wait time,

guest satisfaction with services and overall guest experience.

Responsible for Guest billing and accounts receivable.

Make a masterpiece

Operations MANAGER, 2011-2012

Glenview, IL

Manage team members and the oversight of assistant studio

managers. Make daily bank deposits and provide customer service.

Handle all customer complaints and resolve complaints in order

to make the customer happy and make sure they come back.

Responsibilities include handling all human resources (posting

positions, interviewing candidates, hiring and delivering

performance reviews). Create weekly and daily staff floor

schedules. Order all of the office supplies. Manage vendors and

suppliers including in-store janitor and handyman.

technology masters

administrative ASSISTANT, 2010-2011

PALATINE, IL

Responsibilities include data entry using Microsoft Word, Excel

and Access. Customer Service, making sure the clients are happy

and their problems are solved quickly. Making sure the bank

deposits are done properly and accurately. Maintain the office

supply inventory, the engineers' inventory and the computer

parts inventory. Place purchase orders when restocking is

required. Filing, faxing and making sure all forms are up to

date and distributed to the proper people. Maintaining the

office, making sure all the equipment is in working order.

TERRI HERZOG

Resume - Page two

JENNY CRAIG

WEIGHT LOSS MANAGEMENT CONSULTANT 2009-2010

PALATINE, IL

As a Jenny Craig consultant I partner with clients to guide and

support them through the weight management process during weekly

one-on-one consultations. I follow-up with clients by phone and

monitor the client's progress. Sell products and menu options to

clients based on their individual needs. Help front desk staff

in scheduling clients, getting food, making bank deposits and

stocking inventory. Jenny Craig just installed a new computer

system, which I learned quickly, and am now helping others when

they have questions and problems.

.

STUDIO J ART CENTER

EVENTS COORDINATOR & EDUCATOR

BUFFALO GROVE, IL

Responsibilities include scheduling, planning and

budgeting for children's birthday parties

and art classes. Planning includes tailoring each

party to the child's interest and developing

an original one of a kind art project for them.

Teaching art classes to kindergartners

which includes, planning unique creative projects

that challenge and engage the

children, ordering supplies, making sample crafts,

and making sure the class is on

budget. Organizing and directing staff during each

party or class.

Education

1985 Illinois State University

NORMAL, IL

Bachelor of Science

Additional Education

2011 Illinois Food Service and Sanitation Certified

Contact this candidate