Marlin Jefferson

ace7hi@r.postjobfree.com

850-***-****

My LinkedIn Profile

Summary of Qualifications:

A highly technical, certified IT Professional with over 10 years of experience in troubleshooting

computers, network devices, and electronic systems . Proven ability to manage multiple projects

concurrently, while retaining strong analytical, problem-solving, and follow-through capabilities. Excellent

written and verbal communication, interpersonal, and customer service skills at all levels within a given

organization. US Navy veteran that was granted a TS/SCI (Top Secret/Secret Compartment Information)

security clearance while active duty.

Areas of Expertise:

Microsoft Windows XP, Vista, 7, 8 Adobe Photoshop Spiceworks Html

Microsoft Server 2003-2008 Adobe Acrobat Shoretel CSS

Microsoft Office Suite XP-2013 W ordPress Fortis

OSX Notepad++ Rectrac

Professional Certifications:

Comptia A+, Comptia Security+,

Preparing For: ITIL® Foundations

IT Project Management Milestones:

Managed the installation and configuration of IT assets at the Woodland Heights and Legion Field

Community Centers in Pensacola, Fl. Installed 24 port POE (Power Over Ethernet) Cisco

switches, TCP/IP security cameras and DVR, Meraki WAPS, Windows 7 workstations, VOIP

Shoretel phones, and printers. Setup the computer labs on a separate VLAN on the switch.

Responsible for the upgrade of over 300 workstations from Windows XP to Windows 7 operating

system, over 600 upgrades and configuration of anti-virus protection to end users.

Employment History:

Helpdesk Technician (City of Pensacola) Pensacola, FL 10/2012-Present

Provide Tier 1 and 2 IT support to over 800 end users within the City of Pensacola network

utilizing the Spiceworks Helpdesk ticketing system.

Analyze and resolves hardware, software, and communications problems using diagnostic

software and/or technical troubleshooting processes.

Conduct on-going system audits quarterly to evaluate the utility and efficiency of the system’s

hardware, software, and communications components and the effectiveness of user training

programs in meeting management information needs.

Install and configures personal computers, switches, printers, VOIP phones, and scanners

throughout City departments.

Consult with users and conducts information assessments to determine user needs .

Trains end users in various computer programs and software.

Recreation Assistant (Morale Welfare Recreation) Yokosuka, Japan 12/2009-10/2011

Provide customer service and information to customers regarding ski/snowboarding, rock/ice

climbing, canoeing, surfing, deep sea fishing, camping, mountain biking, paintball, and hiking trips

Originate spreadsheets, purchase requests, correspondence, training, n ewsletter submissions,

and other administrative duties in support of the Recreation Director.

Plan and implement setup and breakdown of base events, change of commands, and retirements

in support of Status of Forces Agreement (SOFA) active duty and depende nt personnel stationed

aboard Command Fleet Activities Yokosuka (CFAY) and Japan/United States community

relations.

Trip leader for all trips sponsored by MWR.

ESL Teacher (Matty’s School of English) Yokosuka, Japan 1/2008- 12/2009

Develop English language lesson plans corresponding with textbooks used by the students.

Gather props and other teaching aides to properly visualize, support, and enhance the lesson

plan for the day.

Ensure students use proper pronunciation, intonation when reciting words and phrases.

Make certain all students participate in the day’s lesson, and check for comprehension.

Communications Technician (Comcast) Jacksonville, FL 1/2007- 9/2007

Install, maintain and upgrade RF (Radio Frequency) cable and internet services for the customer

base covering the Westside area of Jacksonville.

Troubleshoot and analyze issues reported by customers.

Set up home networks.

Log and repair RF leaks in the cable infrastructure.

Downgrade cable services at the request of the customer.

Account Manager (Interline Brands Inc) Jacksonville, FL 1/2006-12/2006

Manage the sales and service of approximately 2.5 million dollars of contractor supplies to an

existing account base in the area of New Jersey/ Philadelphia annually.

Grow contractor accounts as well as establish new contractor accounts monthly.

Gather competitor information and other market trends in order to price products in a manner that

provides a cost savings to the client so that they may increase revenue for their business.

Cryptologic Technician Instructor (U.S. Navy) Pensacola, FL 3/2003-12/2005

Develop training for US and foreign Navy personnel in the maintenance and operation of the A/N

SLQ-32 A (V) 3 electronic warfare countermeasures suite and auxiliary equipment in a classroom

and lab environment.

Conduct physical training three times per week in order to promote and maintain a healthy and

physically fit lifestyle.

W rite lesson plans, develop curriculum, mentor and tutor junior sailors in effective leadership.

Electronic Warfare Technician (U.S. Navy) Norfolk, VA 10/1997-3/2003

Lead technician, supervise operation and maintenance of A/N SLQ-32 A (V) 3 Shipboard

Electronic Countermeasures Set.

Establish a data link between the A/N SLQ-32 A (V) 3 and the CTT/H-3

(Commander's Tactical Terminal).

Collect, analyze, and report radar emissions (ELINT) in support of military operations.

Set up and maintain ELINT (Electronic Intercept) information on a secure network database.

Education:

Pensacola State College Pensacola, FL Currently Attending

Currently enrolled as a full-time student. Pursuing an Associate of Science degree in Computer

Information Technology (CIT-AS). Scheduled to earn my Associate Degree in the fall of 2015.

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