Jeremy L. Nason

760-***-**** ( ace7ge@r.postjobfree.com, www.linkedin.com/pub/jeremy-

nason/31/731/8b8/, Montgomery, TX 77356

Professional Summary

Dynamic, proactive and people-driven professional with comprehensive

knowledge of National Account Support experience including project

management, analytic and technical support, conflict resolution. Proven

ability to provide strong interpersonal skills, dependability and

punctuality. A trusted advocate who can effectively balance the needs of

both individual and organization.

AREAS OF EXPERTISE

. Excellent Strategist - Quickly identify problem areas and implement

effective solutions to meet goals.

Exceptional organizational skills - Consistently recognized by colleagues

for exceptional talents in analysis and problem resolution in fast-paced

environments.

Strong sense of responsibility - Solid professional standards; excellent

track record of dependability.

Management - Knowledgeable of business and management principles involved

in strategic planning, resource allocation, leadership technique, and

coordination of people and resources.

Computer Skills - Knowledgeable of computer programs Windows XP, Windows

7, MS Office, Apple OSX, Outlook, PowerPoint, VOIP Telephone, PC/IT

helpdesk, Apple Products.

PROFESSIONAL EXPERIENCE

National Account Security & Repair - Tier II Tech II

Comcast ( Denver, CO

February 2007 - August 2013

Provide advanced technical operational support and assistance to Field

Technicians, Operations Support personnel, and other Technical and Business

Support groups needed, including day-of installation assistance.

Analyze data from all available resources to determine whether it is a

customer premise problem or whether it is a network issue. Gather pertinent

device and network data for proper correlation and problem isolation.

Use trouble ticketing system to accurately document problem including

diagnostic results and multiple product correlation, as well as escalation

and repair performance information.

Interface directly with customers to ensure their issue(s) are resolved and a

superior customer interaction is provided.

Act as a resource for colleagues with less experience.

Communication Operations - Representative II

Comcast ( Denver, CO

Effectively represented Comcast to ensure required action was timely.

Responsible for Air Traffic Controller activities for a fleet of Technicians.

Provided key support and direction of all scheduled work orders to the field

to increase efficiency and meet work order fulfillment.

Assigned jobs to installers and Service Technicians and provided system-wide

communication to Associates to ensure that customer requests were resolved

satisfactorily.

Dispatching service, installation requests, and monitored daily progress of

Technicians by adjusting schedule throughout the day, distributed work to

appropriate field personnel, PC input and retrieve subscriber account data as

needed, processed credits and provided appointment management.

Communication Technician - Level III & CLI

Comcast ( Denver, CO

Performed CT III Duties, multi-product installations and reconnections.

Reviewed all requested services with customer to ensure understanding while

completing documentation with each order.

Installed and removed set-top box and /or eMTA's.

Inspected existing bond and ground to ensure compliance with Company and

National Electrical Code requirements.

Educated the customer on all CDV services.

Conducted CDV test calls.

Reported needed vehicle repairs and services.

EDUCATION

Comcast:

Network Reliability Baseline Technical

FCC outage Reporting, General Troubleshooting, Common Language

Tools and Applications

Digital Telephone, Video Compliance and Safety

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