Marla Hartl

*** **** ********, ** *****

224-***-****

ace7ee@r.postjobfree.com

To obtain a challenging position that will utilize my advance skills in sales and customer service by

Objective

providing the leadership and direction needed to exceed the desired goals and objectives. Utilizing my

proven skills in Planning, Leadership, Budgeting, and Training Development to solve tough business

problems relating to sales and customer service.

Over 10 years of experience conducting hard, soft and cold call sales.

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Skills Summary

Experienced training sales techniques in small and large group settings.

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Self-motivated, people oriented professional with strong managerial skills working

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with diverse work groups.

Extensive background in customer service and closing the deal.

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Created training programs for newly hired sales associates to teach them good

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customer service skills.

Resource Management to include staffing and training.

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Oct 2007 -

Experience Customer Service Representative, Car Quotes, Deerfield, IL

Present

Answer inbound/outbound calls as required

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Provide internet based customer service quotes either on the phone or email

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Connect Car Quotes members with select car dealers and get the best possible price

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for our members

Provide a team atmosphere through support and recognition

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Help with accounts receivable through collecting on past due invoices

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Create and maintain car dealership and pricing database, to ensure the latest pricing

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1. Develop new customer service representatives

Oct 2004 -

Sales/Customer Service, Total International, Elk Grove Village, IL

Oct 2007

1. Created customer orders as received

2. Ensured solid customer service through follow up calls after the sale

3. Conducted cold sales calls to potential new customers

4. Answered incoming calls and route their destination

5. Assistant to the National Sales Manager

May 2004 -

Office Manager, Signs for Success, Northbrook, IL

Oct 2004

1. Managed budgetary account for office

2. Developed sales goals

3. Was responsible for reorganizing the office

4. Posted daily cash receivables

5. Performed Customer Service functions

6. Problem solving

7. Mar 1996 –

Account management

Aug 2000

8. Additional duties as required

Sales Representative/Assistant Office Manager, Vocam Inc, Arlington Hts, IL

Managed the Midwest Region

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Obtained customer safety issues to present the best video based training for their needs

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Responsible for video inventory, mailing out the video(s) to customers and follow up

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calls to ensure customer satisfaction

Audit video inventory to ensure all videos are accounted for

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Followed up customer service calls

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1979

Education Niles East High School, Skokie, IL

1. General Education

Professional

Achievements / April Salesperson of the Month – 2009, Customer Service Representative of the Month –

activities 2004, 2008-2012

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