+91-852-***-****/+** ***** [pic][pic][pic][pic]

*1896

ace7ce@r.postjobfree.com

Chennai. India.

Rajesh Selvaraj

Specialized in IT Project Management (8 Yrs)/IT Manger/Head IT/Customer

Support - 16+ years of Exp

Global Practice - Service Delivery - Infra/Apps Support - ITIL

V3/PRINCE2/COBIT5/PMP - ITSM

Personal

Date of Birth : May 12, 1976 Age : 39

Passport : G8100371 Place of issue : New York, US

Onsite Exp. : US - 6 Years, Australia - 3 Months,

Germany - 3 Months, UK - 3 Months

Sweden - 2 Months and Malaysia - 1 Month

Valid Visa : US B1 Visa - valid till 2023

Academia

Bachelor of Engineering Thiagarajar College of Engineering

April 1998

Madurai Kamaraj University, Madurai, India

MBA on IT Systems University of Madras, India

May 2006

Project Management/Technical Certifications

? ITIL V3 ? PRINCE 2 - Project/Process Excellence

? COBIT 5 - Quality ? PMP Trained

Assurance

? MCSE 2003/2000 ? MCSA Exchange 2000

? MCSA 2003/2000 ? MCDBA SQL 2000

? CCNA - Cisco ? MCP Clustering

? Citrix - CCA ? VMware - VCP 4.0

Professional Snapshot and Area of Expertise

. Rich experience in handling more than 100M USD Client Accounts -

Global Service Delivery

. Have 16+ Years of strong experience in End to End IT

Infrastructure/Apps support Management

. Have more than 6.6+ years of Onsite experience with Global Fortune 500

clients -

Handled Clients

Business

Vertical

GE Capital Card Insurance

Services, US

Japan Airlines, Airlines

Japan

Citigroup - US, Banking and Finance

Equiniti - UK

Vodafone - Telecom

Australia

Telefonica - Telecom

Europe

GM/Mitsubishi - Manufacturing

Japan

Sony East - Japan Entertainment

AstraZeneca - Pharma/Healthcare

Sweden

Walmart - US Retail

Starwood Hotels - Hospitality

US

Hewlett Packard - Managed Services

US

. Good Experience on IT Infrastructure planning & management, Project

and People management, ITSM, Service Delivery, Transition,

Transformation from Scratch

. Experienced on managing project requirements/developing project plans

. Experienced on develop and deploy IT plans to achieve strategic

business goals, Large Capacity Planning

. Responsible for ITIL V3 Implementation, PMI Methodologies

. Responsible for policies/procedures/best practices implementation on

IT infrastructure, Data Centers Virtualization, clouding

. Experienced on cost estimation, stakeholder management skills, multi-

vendor management

. Responsible for multiple technology tower in data center ecosystem,

creating project plan

. Responsible for IT Strategy Design & Development, IT Outsourcing

Strategy, CapEx/OPEX, BOQ/BOM and cost budgeting for IT operations

. Experienced on daily/weekly/monthly reports to management and P & L,

Revenue Assurance to monitor all revenue activities, SLA/KPI

compliance, Mitigation plans

. Experienced on vision & leadership for developing, implementing &

managing IT Infra services

. Experienced on ITIL V3, PMI, Six Sigma and Microsoft Best Practices

. Handling Towers - Enterprise Servers, Messaging, Unix, DBA, EUC,

Service Desk, Monitoring, ERP/CRM applications, WAN

. Highly effective people management -

Leading/motivating/mentoring/managing

. Excellent analytical skills/managerial skills/relationship

skills/adaptive to new environments

Significant Achievements

V Won 'Best performance Manager for the Quarter' - 3rd Q - 2012 in

HCL

V Won 'Golden Star member of the year' - 2012 in TCS

V Achieved $50K client bonus for the successful delivery for TCS

client

V Received certificate of achievement award from Satyam

V Cost saving to the client - $20K for HCL client

V Deployed many engagements from scratch

Technical Expertise

PMO Tools MS Project 2013, MS Visio 2013, CA Clarity, SharePoint

2013

Platform/OS/Collaboratio Compaq/HP/Dell Power Edge/Blade Servers, Active Directory,

n Messaging Services,

Virtualization, Cloud environment

Remote Infra Management All Remote Management tools

(RIM)

Monitoring All Monitoring Tools

Backup Strategies ArcServe6.0/WinNT Backup/Quest Recovery Manager/ VERITAS

Utilities and Tools Clarify, Remedy, Crystal Reports, All Incident management

tools

Professional Trainings

V Project Management Professional - PMP

PMI., India

V Role based training for PMO

TCS, India

V ITIL V3, PRINCE 2, COBIT 5

ADEPT, India

V VSphere 4.0

VMware, India

V ITIL Tools, Customer Focus

HP, USA

V Leadership Skills, People Management

Interwoven, India

V Soft Skills, Enterprise Global Operations

GE Capital - Satyam, USA

Career Portfolio

Equiniti - UK MNC, Chennai, India

Oct 13 to Feb 14/Delivery Head - IT Project Management

Team Size: 65 FTEs

Roles and Responsibilities

V Responsible of Managing Data Centers on RIM

V Responsible for End to End Infrastructure Management

V Responsible for IT Infrastructure/Apps Support -

Planning/Management/Execution, Providing vision & leadership for

developing, implementing & managing the information services

V Responsible for Developing/Deploying IT plans to achieve strategic

business goals

V Responsible for NOC and RIM support, End to End Transition,

Transformation

V Experienced on ITSM, service baseline, IT Strategy Design and

Deployment

V Successful track record of developing peer and senior-level

relationships

V Responsible for CapEx/OPEX on projects/Hardware /Software/Vendor

Management

V Responsible for Service Integration and Management (SIAM) on support

verticals

V Implemented and automated daily/weekly/monthly reports to management

V Responsible for Integrated project plans/project charter, achieving

project milestones

V Handling Business Planning and Revenue Analysis, Cost effective

analysis, BCP, DR Plans, Resiliency Services, IT Asset Management,

Quality Assurance

V Practice management, Solution development, technology mapping,

resource optimization

V Experienced Roll back, CM Plans, HA, IT Alliance on support of all

servers

V Working on formulation, enforcement, governance of IT policies and

best practices

V Capacity planning, demand management, Portfolio/project capacity

forecasting

V Experience on CMDB, project write ups

V Responsible for Management interactions, Project Execution, People

Management

V Responsible for ITIL V3 Framework/Tools/PMI Methodologies

V Responsible for Third party System Integrators/vendors

coordination/presentations

V Responsible for Practice management, Solution development, technology

mapping

V Managing IT staffs, responsible for providing technical and

applications support to BUs

V Capacity planning and demand management

V Responsible for Expectation compliance/Appraisal/Data integrity/IT

operational risk management strategies

V Responsible for Defining security policies on service delivery

V Responsible for managing Change Control and mitigation plans

V Active PMO implementations, CR handling and approvals,

Escalation/Support Matrix, MoM

V Responsible for CSAT, Onsite/Offshore Ratio, FTE calculation

V Responsible for driving support to the Program/Project

Managers/multiple teams through tight SLAs

V Ensure all projects are fully documented (requirements, design, test

case, results, support)

V Responsible for managing Change Control and mitigation plans

V Technical Review Meetings (TRM) and Steady State Governance meetings

HCL, Chennai, India June 12 to May 13 Group Manager - IT Project Management

Team Size: 45 FTEs

Roles and Responsibilities

V Responsible of 100M USD client account - Managing Data Center on RIM

V Responsible for End to End Infra/Apps Support Management on Global

Service Delivery

V Responsible for IT Infrastructure/Application Support -

Planning/Management/Execution, Providing vision & leadership for

developing, implementing & managing the information services - 24x7

availability - 36,000 User Base

V Responsible for Developing/Deploying IT plans to achieve strategic

business goals

V Experienced on ITSM, service baseline, NOC and RIM

V Responsible - IT Strategy Design and Deployment, IT Outsourcing Strategy,

Transition, Transformation

V Successful track record of developing peer and senior-level relationships

V Responsible for CapEx/OPEX on projects/Hardware /Software/Vendor

Management

V Implemented and automated daily/weekly/monthly reports to management

V Responsible for Integrated project plans/project charter, achieving

project milestones

V Handling Business Planning and Revenue Analysis, Cost effective analysis,

BCP, DR Plans, Resiliency Services, IT Asset Management, Quality

Assurance

V Practice management, Solution development, technology mapping, resource

optimization

V Experienced Roll back, CM Plans, HA, IT Alliance on support of all

servers

V Experience on Client relationships and conducting review meetings

V Working on formulation, enforcement, governance of IT policies and best

practices

V Capacity planning, demand management, Portfolio/project capacity

forecasting

V Experience on CMDB, project write ups

V Responsible for Management interactions, Project Execution, People

Management

V Responsible for Statement of Work (SoW), SOPs, Induction Manual, Run

books

V Responsible for ITIL V3 Framework/Tools/PMI Methodologies

V Responsible for Third party System Integrators/vendors

coordination/presentations

V Responsible for In-flight projects/consultancy and advisory services to

the business

V Responsible for Practice management, Solution development, technology

mapping

V Managing - all RFPs/RFIs, ITO Agreement, Service Request (SR)

V Service Provider Assessment for Pre-sales team, Business Requirements

Analysis

V Managing IT staffs, responsible for providing technical and applications

support to BUs

V Responsible for preparing Weekly/Monthly/Annually service report to the

clients

V Experienced on Large Capacity Planning

V Portfolio/project capacity forecasting and planning, Resource forecasting

V Have End to End Software Life Cycle exposure

TCS, Chennai, India April 10 to Apr 12 Associate Consultant - IT Project

Management

Team Size: 60 FTEs

Roles and Responsibilities

V Responsible for 30M USD client account - Telco, Banking, Airlines

customers

V Responsible for Integrated IT Infrastructures Services - Providing

cutting edge technology delivery, administration, maintenance, BCP, DR,

HA for client delivery

V Responsible - IT Service Delivery, ITSM, client accountability

V Experienced - Service Delivery Life Cycle (SDLC) and Transition - DD, KT,

Primary Support, Secondary Support, Steady State Commence, account

stabilization

V Experienced - Multi Vendor Support Methodologies and Implementation

V Defining Service Strategies, Service Levels, Service Transition and

Service Catalog Managements, SLA tracking

V Defining and developing Project Charter for each engagement

V Experienced on Client Interaction and handling escalations

V Providing Infra and Application support - 10 TCS proprietary application

support for clients

V Responsible for CapEx/OPEX and cost budgeting for IT Infrastructures

V Work Flow designing, PoC (Proof of Concept)

V Responsible for Defining Severity and Priority, Plans for business

contingency

V Report management and monitoring revenue activities closely

V Heading Business Planning, Performance Monitoring, conducting PMR

V Experienced on Revenue and Cost effect Analysis, Resiliency Services

V Responsible - IT Strategy Design and Deployment, IT Outsourcing Strategy

Ninestars, Chennai, India July 09 to Dec 09 Head - IT Project management

Team Size: 40 FTEs

Roles and Responsibilities

V Responsible for End to End Infra Support

V Responsible - IT Strategy Design and Deployment, IT Outsourcing Strategy

V Responsible for CapEx/OPEX and cost budgeting for projects

V Responsible for daily/weekly/monthly reports to management

V Responsible for Business Planning/Revenue Analysis, Cost effective

analysis, BCP, DR Plans and Resiliency Services

V Responsible for Client relationships and conducting review meetings with

client

V Responsible for formulation, enforcement, governance of IT policies and

best practices

V Responsible for Capacity/demand management, Portfolio/project capacity

forecasting

V Responsible for BOM/BOQ, CMDB, project write ups, ISO 27001/BS15000

Auditing

SolveIT - NYTP- Cyberthink, NJ, US Jan 06 to June 09 Consultant - IT

Project Manager - Infra Support

Client: Citigroup Inc., US

Team Size: 6 FTEs

Roles and Responsibilities

V Responsible for Infrastructure Support/planning/Risk assessment,

Infrastructure Capacity planning, demand management, capacity forecasting

V Responsible for AD/Exchange/Blackberry/Domain/Mailbox user environment

V Responsible for VMware ESX 3.5, LCS, OCS, RightFax, Enterprise Vault

Administration

V Performed - 45 Exchange Mailbox server migration from 5.5 to 2003

V Experienced - HP OpenView Monitoring, RCA, failover solution, redundancy

service levels, system monitoring and performance tuning

V Experienced - Server Health Checks and Adhere SLA Compliance, on-call

technical support

V Responsible for CM for distributing Hot fixes, patches and server reboots

V Responsible for Flow Chart, GAP Analysis, IT Road Map for IT & Business

Operations

HP - Interwoven (An HP Company), Bangalore, India Oct 03 to May 05 Senior

Engineer - Infrastructure Support

Roles and Responsibilities

V Administration - 25+ AD servers, 25+ Exchange servers

V Monitoring of Exchange Server outages, mail queues, performance

monitoring

V Troubleshooting of Mail client - Exchange connectivity, Performance

Issues, Mail Clients, Server Outages, Troubleshooting Tickets, Root Cause

Analysis

V Given L3 support, Installation, Configuration and Maintenance of 170+ AD

servers

V Experienced on workflow design - Clarify and Remedy

Satyam - GE Capital Card Services, Kansas City, KS, US Dec 00 to Mar 03

DishnetDSL, Chennai, India May 98 to Dec 00 Systems Engineer -

Infrastructure support

Roles and Responsibilities

V End to End System Administration - AD/Exchange Servers

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