Michael Miller

Charlotte, NC

ace7ap@r.postjobfree.com - 704-***-****

To secure employment utilizing my customer service experience, knowledge and office skills.

WORK EXPERIENCE

Customer Insurance Professional

Allstate Insurance - Charlotte, NC - June 2000 to July 2012

Customer Insurance Professional

● Provided service to Allstate customers that utilize the internet option to service their policies by completing

their request and responding to the customer via email response and/or telephone call.

● Serviced policies on behalf of Allstate in all 50 states.

● Assist customer that elected to call Allstate for service and sales of auto, renters, homeowners, condo,

motorcycle, boat, and All Terrain Vehicles (ATV) policies.

● Research and explain billing process and to resolve any complex billing issues the customer has.

● Modeled new hires and assisted them in processes of the insurance industry.

● Coached peers as needed.

● Presented to supervisor and entities recommendations for the upgrade and implementation of new products

and procedures.

● Responsible for self study of new policies procedures for the insurance industry.

● Meet the state requirement of passing the state exam for insurance

EDUCATION

Human Services Technology

Central Piedmont Community College - Charlotte, NC

ADDITIONAL INFORMATION

Computer Skills: Microsoft Office, Access, Power Point, Excel, Internet, Outlook

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