Francesca Rodriguez

Newark, NJ ***** 862-***-**** ace786@r.postjobfree.com

Experienced Administrative Professional

Office Administration ( Customer Relations ( Operations Management

Driven, articulate, and extremely self-directed manager of people and

processes. Six years of progressive experience in all aspects of personnel

administration, general office management, and sales/inventory analysis in

fast-paced, high-volume environments. Identifies and operationalizes

performance/quality improvement programs across all areas of the business,

and cultivates performance and accountability through goal setting and

performance monitoring.

< HR & Payroll Administration

< Continuous Quality Improvement

< Training & Staff Development

< Employee Policy & Procedures

< Communication & Correspondence

< Inventory Control Processes

< Marketing & Promotions

< Customer Service & Issue Resolution

Professional Experience

Budget Video, Paramus, NJ & Hoboken, NJ 2007 - Present

General Manager

Oversee day-to-day operations, advertising/promotions, performance

management, customer service, and office administration for two large

retail stores with up to 20 employees on-site across both locations.

Review, reconcile and submit weekly payroll for hourly/salaried staff using

PayMedia payroll processing system, and administer scheduling, vacation

coverage/approval and other personnel actions.

. Expand awareness/market share via integrated advertising across print,

interactive, and social channels; launched a company Facebook page,

negotiated advertiser agreements, and developed a customer loyalty

program for in-store marketing.

. Support bookkeeping and accounting functions with detailed and

diligent oversight; audit/submit weekly invoices, negotiate bulk

pricing with vendors, and correspond with banks to resolve chargeback

disputes.

. Modify/improve company procedures to enhance customer satisfaction and

employee relations; redefined return policies, initiated vendor credit

requests on defective goods, and standardized progressive discipline

protocols.

. Accelerate profitability while improving backend processes;

instrumental in 15% YOY increase from 2012 to 2013 driven by

promotions, controlled markdowns, and a total inventory process

overhaul.

. Align employee performance with company expectations; authored all

employee onboarding and procedural materials and instituted both new

hire and ongoing training programs.

Primetime Entertainment, Edison, NJ 2006 - 2007

Personnel Manager

Rapidly promoted to staff leadership role, and implemented changes and

program enhancements to improve customer satisfaction, repeat

business/referrals, and employee retention.

. Formalized employee training and drafted full scope new hire

materials; set-forth clear expectations and ensured understanding and

adherence with end-to-end company policies.

. Conceptualized and launched an electronic feedback system; streamlined

issue resolution and eliminated manual tracking to successfully

increase the number of closed reviews by 300%.

Education and Professional Development

Rutgers University, Newark, NJ - Seminars in: Operations, Sales &

Marketing, and Entrepreneurship 2011

Kean University, Union, NJ - Major: Business Administration/Computer

Science 2008 - 2010

Felician College, Lodi, NJ -Major: Business Administration/Computer Science

2006 - 2008

Computer Skills

Microsoft Office - Word, Excel, PowerPoint, Outlook

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