Bryce Bachman

I am an IT professional who offers over 20 years of extensive leadership

and team experience. I am committed to excellence and take great pride in

my work. I am a quick study and enjoy new challenges. I am an active

community member who values continual learning, mentoring and growth for

both myself and others.

Professional Produced major company report used for upper

Accomplishments management decision making continually on-schedule

Became key member in a Process Improvement Team

which helped introduce new quality model for AT&T

Developed many Ad Hoc reports and produced

reporting that helped upper management make

decisions about direction, usually within four

hours from data to clear product

Found timing issue which saved company $1M in fines

Helped create company help desk department

Collaborated and instructed for Peoria Junior

Achievement Job Shadow Program (used in local

commercial)

Completed Six Sigma Green Belt training 2011

Created PowerPoint Presentations, tip sheets and

training packages to instruct team on day-to-day

issues and special activities

Hardware and Windows (95 - Win7)

Software Skills Windows NT 3.5-4.0

UNIX, MS-DOS

Oracle (SQL and Reports Builder)

RDBMS

Microsoft Office Professional 4.0-2010 including

Word, Excel, PowerPoint, Outlook, Access,

Publisher, Tools

Microsoft Project 98/2000

IBM 3174 and 3274 Communications Processors

HP Printers

Personal Earth Stations

JCL

COBOL

QUICK BASIC

R\S6000

Network Troubleshooting

Corel Draw 3.0

Visio (4.0 - 2007)

Finale (97 - 2012)

Build and troubleshoot PC Hardware

IT Experience STL Bloomington, IL (Feb 2013 - Present)

Employed as a Business Consultant through STL at a

major Midwestern insurance company. Worked in the

Horizontal Data Movement as a Project Coordinator,

gathered requirements for the change process. Also

employed as a Project Coordinator for Application

Development and Hosting Services. Assisted in

keeping teams focused and on track with Statements

of Work (SOWs), identify risks / issues and update

reports for the Project manager. Backed up the

Project Manager. Assisted with Agile planning using

User Stories and Backlogs

ATT/Ameritech, Hoffman Estates & Peoria, IL (Apr

1999-Apr 2012)

Employed as a member of the Availability Management

Team. Roles in this team have included

Professional-Applications Developer, Technical

Architect and Analyst. Created, produced and

maintained many reports and analysis using SQL,

Excel and PowerPoint. Reports were for upper

management pulled from relational databases on the

performance of Information Technology Operations

systems, with a focus on process improvement.

Worked with Change Management, Process

Development, Team Newsletters and Project

Management and Project Documentation through the

ITIL process. As a manager, I was responsible to

prioritize and complete tasks, gathering

requirements for reports, communicate updates with

the team using all available systems (e-mail, phone

calls, etc.) and organize tasks and schedule with

little or no guidance. Procured equipment, and set

up new hardware environment for the team. Produced

and maintained 300+ reports over my time with the

team, including the Consumer Wall Chart and ITO

Service Results. Reports produced included paper,

e-mail and web formats. Member of the Process

Improvement Team to assist to build a Quality model

for Ameritech Consumer.

ALTERNATIVE RESOURCES CORP., Chicago, IL (Jun

1993-Apr 1999)

Ameritech, Hoffman Estates, IL (Nov 1995-Apr 1999)

Employed as Application Manager in development

environment, gathering requirements, identifying,

replicating and troubleshooting problems within

sales programs. Worked in Windows NT environment

using MS Office, UNIX and Microsoft SMS. Performed

upkeep on databases and designed reports in

Microsoft Access. Trained the entire ACS/CCS

Application Management Team, including team leader.

Received Outstanding Service Award in July 1998.

American Drug Stores, Oakbrook, IL (Aug 1994-Oct

1995)

Employed as a Help Desk Associate, assisting users

with first-level computer problems within American

Drug Stores Pharmacy and Management programs.

Responsible for maintaining and troubleshooting

satellite and modem connections throughout the

network. Received Service Excellence Award in

January 1995.

Sears Logistical Services/Advantis,

Itasca/Schaumburg, IL (Nov 1993-Jul 1994)

Employed as a Help Desk Associate, assisting users

with first-level computer problems for hub

warehouses. Interfaced with support personnel and

clients to assure customer satisfaction. Created

guides to assist in training. Prepared statistics

and reports used in major company decisions.

Received the Service Excellence Award in February

1994.

Komatsu-Dresser, Libertyville, IL (Jun 1993-Oct

1993)

Employed as a Junior Operator for Komatsu-Dresser.

Responsible for mounting tape cartridge, drives for

backup, and maintaining tape library.

Other Experiences PLAINFIELD CONGREGATIONAL UCC, Plainfield, IL (Jun

1994-Dec 2001)

Employed as the Director of the Ministry of Music.

Responsible for nurturing musical growth in church.

Headed several teams including music praise team,

Taiz, technology improvement, and participating in

pastoral search. Composed and arranged original

music for church services using Finale Software.

DEVRY INSTITUTE, Addison, IL (Sep 1992-Jun 1993)

Worked as a Faculty Assistant in the Academic

Support Center, aiding students with computer and

mathematical skills. Instructed "mini-sessions" to

supplement courses for instructors in COBOL,

calculus and algebra. Helped to implement

computer-aided learning center by installing IBM PC

computers, evaluating educational programs and

cataloguing software.

MUSIC ON THE MOVE, Brookfield, IL (Sep 1990-Jul

1992)

Instituted band programs at Elwood School in

Elwood, Illinois and St. Rose in Wilmington,

Illinois. Implemented word processing, database,

and printing programs in assisting to run the 1992

music contest. Organized and initiated

fund-raising activities for financing needs.

SUBSTITUTE TEACHER (Aug 1988-Sep 1990 and Aug

1986-Jun 1987)

HOMER C.S.D. #208 (August 1987-June 1988)

Responsible for organizing the musical academic

growth and concert programming for the entire K-12

district.

Education B.S. in Mathematics Education; B.M. in Music

Education

Both degrees earned simultaneously at Elmhurst

College, June 1986

Devry Institute technical courses

Completed Green Belt training 2011

Professional Service Excellence Award from Alternative Resources

Awards (February 1994, January 1995)

Outstanding Service Award from Alternative

Resources (July 1998)

Team contributor in Presidential Award of

Excellence (2003)

Community Choir Director for Mackinaw Christian Church

Involvement (2010-Present)

Member and composer for Danvers Town Band

(2010-Present)

Directed Youth Camp Programs

Phone: 309-***-****

Email:ace71r@r.postjobfree.com

11 Lake Ridge Court

Bloomington, IL 61701

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