Nicole Michelle Jefferson

**** * ******* **.

727-***-****

ace6xb@r.postjobfree.com

About Me:

My objective is to obtain a position within a company that provides opportunities for

Professional growth, increase knowledge and will utilize my superior

Customer service skills from experience.

Qualifications:

A detailed oriented professional with diversified experience in

Customer Service with strong PC skills, excellent multi-tasking skills

with efficiency and accuracy. Extensive experience with customer

service utilizing excellent communications skills. Collectively

responsible for the quality of client and customer issues to the

resolution, increasing the customer experiences and satisfaction.

Summary of skills and accomplishments:

Excellent time and multi- task management skills

Efficient, detail oriented professional with diversified experience in Customer Service

Strong interpersonal communication skills

Proficient in Microsoft Office Applications: Word, Excel, Access,

PowerPoint, Windows XP/Vista and MAC

Problem Solving skills

Team Player

POS Machines

Work History

Federal Express-Package Handler from May 2014 to July 2014

Responsible for accurately sorting all packages that were sent to our location. Also scanned each package and strategically stacked all packages into the correct containers. Responsible for the physical loading, unloading and/or sorting of packages by hand, including lifting up to 150lbs, pushing, pulling, carrying and placing, in a safe and efficient manner. Assigned to or rotate through various areas and positions such as Loader, Unloader, and Scanner.

AMC Theatres-Backbar/Film Crew from February 2013 to October 2013

As a backbar I completed short order meals and maintained the cooking area as well as food prep and the rotating of soda syrups. Supervised the cashiers while members of management were otherwise occupied. Responsible for opening and closing the concession area. Accurately provided ticket purchases. Ensured the security of all box office tickets and cash. Perform daily box office maintenance duties and complete various reports as needed. Provide customer service and assist with questions from guests and resolving any concerns. Flexible to assist with multiple functions as instructed by the General Manager. Operating a keyboard and dispensing manual tickets on computer. Provided a safe and clean environment for guests within the theater and hallways at all times. Ensured that the restrooms were regularly cleaned and orderly with appropriate supplies. Sold movie theater snacks and drinks when performing cashier skills and money handling abilities.

Hurricane Window and Door- Receptionist from July, 2008 to November, 2012. St.Petersburg, FL 33604. Responsible for answering incoming calls in a fast paced office environment. Routing calls to proper department and management according to product or service needed. Greeting walk-in customers and provide product information brochures and information. Respond to incoming emails from potential clients. Maintained an organized and safe environment for employees and management. Delivered necessary equipment to jobsites. Completed debit transactions within the office and bank drops before and after office hours. Responsible for opening and closing the office.

Arden Courts of Tampa-Resident Caregiver from February, 2011 to October, 2011. Tampa, FL 33612 Assist with walking and light exercise Plan and prepare meals, followed by clean-up Monitor food expiration dates, make future meals Make beds and change linens, as needed Light housekeeping to include dusting and vacuuming Assist with bathing, dressing and grooming Laundry and ironing Take out garbage Run errands (pickup prescriptions, dry cleaning) Engage in physical and mental exercises Provide medication reminders Escort on appointments (hair salon, physical therapy, etc.) Escort to religious services or events Maintain calendar and organize mail Engage in activities (games, memory books)

T n C Deli- Line Cook from May, 2010 to September, 2010. Tampa,FL 33614

Complete food orders from steam table, placing food on plates and serving customers at tables or counters. Responsible for grilling, cooking, frying and garnishing foods within a fast paced-restaurant environment. Efficient order taking from customers meeting short order preparation times according to customer requirements. Perform food preparation tasks such as making sandwiches, carving meats, and brewing coffee. Provide an organized and efficient work area in which items served are accurately prepared and served fresh and hot to provide customer satisfaction. Cashier skills: Accept payments, provide change and write charge slips as necessary. Clean food preparation equipment, work areas, and counters and tables. Responsible for ordering supplies and keeping the shelves stocked and organized.

U.S Census Bureau- Crew lead assistant/enumerator from April, 2010 to July, 2010. Tampa, FL 33614 Responsible for locating households to conduct brief personal interviews with residents. Provided a full explanation to residents the purpose and the importance of completing the census. Accurately record the resident responses for the census. Quality checks on previous census recordings for accuracy. Quality monitors of other enumerators within the field for accuracy and time checks.

Education

Brewster Technical School- Received High School Diploma

Hillsborough Community College- Completing my Associates Degree in Allied Health with Aspirations of becoming a Nurse Practitioner.

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