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Manager Customer Service

Location:
Warrenton, VA
Posted:
July 31, 2014

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Resume:

KARLA ANDERSON

WARRENTON, VIRGINIA

ace6wo@r.postjobfree.com

540-***-****

MOTIVATED INDIVIDUAL WITH A BACHELOR’S DEGREE SEEKING BUSINESS OPERATIONS/ADMINISTRATION POSITION.

DETAIL-ORIENTED MULTI-TASKER, ABLE TO BALANCE PRIORITIES AND MEET DEADLINES. ENTHUSIASTIC, WITH A DESIRE

TO LEARN. ENJOYS CONTRIBUTING TO THE TEAM. PREVIOUS TS/SCI FULL SCOPE POLYGRAPH CLEARANCE.

EDUCATION

BS, BUSINESS ADMINISTRATION, ROLLINS COLLEGE, WINTER PARK, FLORIDA

AS, SECRETARIAL (OFFICE TECHNOLOGY), BREVARD COMMUNITY COLLEGE, MELBOURNE, FLORIDA

WORK EXPERIENCE

ACTING NIGHT MANAGER/SENIOR TEAM LEADER, CHICK-FIL-A BRISTOW, VA (SEP 2013 - PRESENT)

● SUPERVISED UP TO 10 TEAM MEMBERS (STUDENTS) ON EVENING SHIFT

● SUPERVISED PERSONALIZED CUSTOMER SERVICE

● SUPERVISED STOCKING OF FRONT AND BACK

● ASSIGNED STAFF FOR EVENING DUTIES

● PREPARED STORE FOR EVENING CLOSING

● BALANCED CASH DRAWERS & MONITORED DEPOSITS TO STORE SAFE

● CLOSED, LOCKED, AND ALARMED STORE

VOLUNTEER ADMINISTRATIVE ASSOCIATE, FAUQUIER HOUSING CORPORATION, WARRENTON, VA (OCT 2011 – APRIL

2012)

● REVIEWED, ANALYZED, IDENTIFIED SHORTFALLS & UPDATED MULTI-YEAR, MULTI-COUNTY FILING SYSTEM INTO

“STATE AUDIT-READY” QUALITY CONDITION. UPDATED FILING SYSTEM OF PAST/CURRENT/POTENTIAL

CONTRACTORS

ASSISTED PRESIDENT WITH CONFIDENTIAL CLIENT INFORMATION IN DETAILED EXCEL SPREADSHEETS,

● BRINGING

DETAILED CLIENT FILES UP-TO-DATE

INTERFACED DAILY WITH EXECUTIVE BOARD MEMBERS, ATTENDED TEAM MEETINGS, BRAIN-STORMED IDEAS,

CREATED AND UPDATED EXCEL SPREADSHEETS, PROVIDED CLIENT SERVICE

FILING SPECIALIST, MOORE COUNTY AIRPORT AUTHORITY, CARTHAGE, NORTH CAROLINA (FEB 2002 – MAY 2002)

● IMPLEMENTED AN ORGANIZED FILE STRUCTURE TO ESTABLISH ORDER IN A FORMERLY CHAOTIC FILE ROOM

● IDENTIFIED ITEMS REQUIRING ADDITIONAL PROCESSING (E.G., UNPAID INVOICES)

SR. ADMINISTRATIVE ASSISTANT, HARRIS CORPORATION, PALM BAY, FLORIDA (AUG 1981 – JAN 1986)

● HANDLED ROUTINE AND SPECIAL ADMINISTRATIVE DUTIES FOR ENGINEERING MANAGERS AND BUSINESS

DEVELOPMENT/MARKETING EXECUTIVES

● MAINTAINED DOCUMENT FILES, INCLUDING CLASSIFIED DOCUMENTS

● CREATED PRESENTATION PACKAGES

● CREATED TECHNICAL REPORTS FROM EXECUTIVE NOTES

● COORDINATED BUSINESS TRAVEL

● GENERATED EXECUTIVE EXPENSE REPORTS

● HANDLED RECEPTIONIST DUTIES

● MAINTAINED OFFICE EQUIPMENT AND SUPPLY INVENTORIES

COMPUTER SKILLS

USE WINDOWS AND MS OFFICE APPLICATIONS DAILY TO MANAGE EMAIL, HANDLE HOUSEHOLD BUSINESS, AND

COORDINATE VOLUNTEER ACTIVITIES.

COMMUNITY SERVICE WORK (AUG 2004 - PRESENT)

AFTER PROM EVENT COMMITTEE

AFTER PROM CONCESSION FUNDRAISER MANAGER

AFTER PROM EVENT FOOD COMMITTEE EXECUTIVE

BASEBALL TEAM FOOD MANAGER

CONCESSIONS MANAGER

DATABASE CLERK

EXECUTIVE BOARD MEMBER, MOUNTAIN VISTA GOVERNOR’S SCHOOL

PARENT TEACHER ORGANIZATION (3 YEARS AS TREASURER, 5 YEARS AS MEMBER

PTO FUNDRAISING MANAGER

PTO SPAGHETTI DINNER MANAGER

HIGH SCHOOL BAND BOOSTER CLUB ASSOCIATE

CHURCH PROPERTY COMMITTEE MEMBER (3 YEARS)

BI-ANNUAL CLEANUP DAY PROJECT MANAGER

CHURCH PAINTING CHAIRMAN

CARPET SELECTION COMMITTEE (CO-CHAIRMAN)

FUNERAL RECEPTION MANAGER

SUBSTITUTE PIANIST



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