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Customer Service Manager

Location:
Helena, AL
Posted:
July 31, 2014

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Resume:

***** **** ** *****

Helena, AL ***** 205-***-****

E-mail

helcat1036@yahoo.

com

Joseph P. Helberg

Objective A position which is challenging and allows me to

utilize my twenty-seven years of experience in

Management, Supervision, Customer Service and

Sales.

Work experience

Southern Service/Sales Representative

02/2011 - 2/21/2014

As Southern Service/Sales Representative for Durr

Ecoclean I was responsible for the installation,

start up, production support and after Market Sales

of our washers, automation and industrial coolant

filtration systems. Our equipment handles several

aspects of the Automotive Industry. I covered the

Southern areas of Alabama, Georgia, Tennessee,

Mississippi, South Carolina and more.

I have several years of experience in this field

and have covered all aspects of the job from start

to finish and after Market Sales. I recently

finished a multimillion dollar installation in

Columbus, MS where we have 5 washers and a central

coolant system along with several pieces of

automation. The washers remove machining chips and

debris from truck engine heads and blocks. The

coolant system is for all the machining in the

plant. Through my years with Durr Ecoclean and

other employers I have several years' experience

with the following:

Mechanical

Electrical

Pneumatics

Blueprints

PLC Programing

After Market Sales

Project Management

Installation Supervision

Service Manager/Customer Service Coordinator

08/2006 - 02/2011 Kalida Truck Equipment Inc

As Service Manager/Customer Service Coordinator at

Kalida Truck, my responsibilities included the

coordination and/or scheduling of all production

work through the shop. New installations, repairs

and warranty. I was directly responsible for

customer satisfaction and equipment delivered on

time. I had as many as 10 mechanics that answered

directly to me. I was also responsible for shop

safety and maintenance. I worked closely with the

Sales Manager to ensure all jobs were done on time

and completed according to the original orders.

I did all the necessary work to gain Kalida Truck

"MVP" status with the NTEA. I also implemented many

company/employee policies for this growing company.

We installed and repaired all different types of

truck equipment, dump bodies, service bodies,

cranes, salt spreaders, snow plows.

Service Manager

4/2001 - 08/2006 Henry Filters, Inc., Bowling

Green, OH

As Service Manager at Henry Filters, my

responsibilities included coordination of

metal working coolant filtration systems

installation and start up. This equipment is used

by the big three automotive companies (GM, Ford,

Chrysler) as well as Tier one suppliers. These

responsibilities included the warranty work on this

equipment and understanding and utilizing cost

effective measures in solving warranty problems.

Also, when necessary, troubleshooting problems on

site. I also was in charge of aftermarket and

spare parts sales.

Many times I traveled and perform any or all these

activities myself. As Service Manager I was

responsible for bringing together Manufacturing,

Service and Engineering through SEM meetings to

implement necessary changes, continuous

improvement, and preventative actions. I was

responsible for keeping track of customer

satisfaction and reporting customer feedback

through Key Measurables for ISO. I took all

customer calls for installations, problem solving,

and warranty issues.

I was responsible to plan, schedule and oversee

many of these jobs at once, sometimes during

certain plant shut downs there may be 5 - 10 jobs

going on at once all over the country they were my

responsibility to get done in a timely cost

effective manner. I had up 15-20 employees that

answered directly to me. I scheduled all service

technicians as well as all aftermarket projects. I

was also in charge of providing all parts manuals

for new installations.

I am experienced with PLC programming and ladder

logic and possess the ability to trouble shoot and

diagnose these areas. I also have a great deal of

experience with industrial heat exchangers,

chillers, centrifuges, oil skimmers and automation.

I have a good knowledge of many different types of

machining processes. I have had extensive training

in safety and confined space programs. Dealing with

the Automotive industry I have had numerous

experiences with production related situations,

such as timing, work around the clock, do whatever

it takes to get production back up and running.

Therefore I am very use to working under pressure

and dealing with emergencies.

Service Coordinator

9/1997 - 4/2001 Henry Filters, Inc., Bowling

Green, OH

Worked under the service manager taking all service

calls and coordinating installation and warranty

work that needed to be done on metal working

coolant filtration systems. I was responsible to

order parts needed for warranty and start up

installations. I left this position because of

promotion to Service Manager position.

Service Engineer

8/1994 - 9/1997 Henry Filters, Inc., Bowling

Green, OH

As a service engineer I was responsible for the

installation and warranty work on equipment as

scheduled by the service manager. These duties were

taking a supervisory role and or actually

performing the work at the location the equipment

was being installed or worked on. In charge of

debug and startup of the coolant filtration

equipment on new installations. Debug included

reading blueprints, troubleshooting electrical,

understanding fluid flow, hydraulics, pneumatics,

piping, and understanding PLC programming which

controlled the equipment. Equipment worked on

included metal working coolant filtration systems,

vacuum filters, pressure filters, conveyorized

systems, chip processing and handling, oil recovery

systems, parts washers, heat exchangers, chillers,

centrifuges and many different machining

operations.

Welder

10/1987 - 8/1994 Fletcher Machine, Weston, OH

Fabrication of industrial coolant equipment. This

included many types of welding (wire, stick,

stainless steel, mild steel, cast iron). Most

welds performed had to be liquid tight and die

checked. Some of my duties included working with

automated welding machines. Also used and operated

automated burn tables. Operated fork lifts, heavy

cranes, boom trucks. This also required a good

knowledge of mechanical and electrical blueprint

reading.

Education

1977-1980 Holgate High School, Holgate, Ohio

June 1993 GED

Resource Associates Management Training, Bowling

Green, Ohio

Certification

Skills Electrical

(residential/industrial)

Ford FEMA Training

Home Improvement/Maintenance

Hydraulics

Inventory Programs Dataworks/Made to Manage

Microsoft programs

Plumbing

Pneumatics

R & M FEMA's

Welding

References Available upon request



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