Ranada B. Collins

*** ********** *****• Cincinnati, OH 45240 • 513-***-**** • ace6va@r.postjobfree.com

Overview of Qualifications

Self motivated individual with excellent leadership and communication skills.

Expert at completing all required documentation in a timely manner.

Proactive problem solver with resolving challenges in a timely manner.

3 years of administrative and customer service experience.

Highly adaptable to changing circumstances within a fast paced environment.

PROFESSIONAL EXPERIENCE

Talbert House Turning Point, Cincinnati, OH

Clinical Service Provider • Oct 2012 – Dec 2012

Counseled and educated adult male inmates in a minimum security jail setting, about the harm

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of alcohol/drug use.

Set appointments with inmates in program to partake in individual sessions for keeping record

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of activities that took place outside of TH.

Partook in individual sessions with inmates for assessments including: Diagnostic Assessment

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Forms (DAF), Individual Service Plans (ISP), Lethality/Risk Assessments, etc.

ATOS Origin, Mason, OH

Call Coordinator/Customer Service Representative• Aug 2011 – Sept 2012

Coordinated IT department technicians’ daily work flow by a ticketing system in company database

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system.

Maintained accuracy and punctuality amongst technicians for assignments/projects to be completed in

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a timely manner for clients.

Answered and responded to inquiries and gathered information via email and phone; provided daily

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snap shot reports to management relating to technicians completion of tickets.

Managed Morgan Stanley securID accounts for internal and external clients for business and personal

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banking, and terminating securID token services.

Girl Scouts of Colorado Summer Camp, Red Feather Lakes, CO

Head Counselor • May 2010 Aug 2010

Directed work responsibilities and made daily schedules of general unit leaders and volunteer staff.

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Maintained high standards of safety, while engaging children in various self coordinated activities.

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EDUCATION & TRAINING

Averett University, Danville, VA• 2011

Bachelor of Science

Sociology

TECHNICAL PROFICIENCY

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MS Excel, PowerPoint, Word, Outlook, Word Perfect

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Data Processing (Data Entry & Preparing Daily Reports)

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Supervisory and Managerial Skills

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