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Customer Service Administrative Assistant

Location:
United States
Posted:
July 31, 2014

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Resume:

IMAN CUMMINGS-INGRAM

**** ******* ****** *******, ******* 30310

Phone: 770-***-**** Email: ace6ot@r.postjobfree.com

Client Services Specialist/Receptionist

Providing Exceptional Service…Building Loyal Relationships…Solving Issues

More than 3 years’ successful experience in customer service and Patient Care Management with

recognized strengths in account maintenance, problem solving and trouble-shooting. A team player,

with the ability to adapt to various environments. Highly competitive, passionate, persuasive,

articulate, and the ability to handle confidential information.

PROFESSIONAL EXPERIENCE

Strategic Business Solutions Alpharetta, GA 2013-2014

Client Care Specialist/Administrative Assistant

Handled client inquiries, complaints, billing questions and payment extensions/service request.

Interface daily with internal partners in accounting, field services, new business, and operations.

Handles telephone, and email inquiries from both potential clients and current clients

concerning their projects.

Responsible for managing the HRIS data by entering new hires, performing background

checks, and handling inquiries from employees, and maintaining personnel records.

Resolved highly charged situations utilizing excellent customer service skills by locating

necessary resources for problem resolution and tailor plans to meet client needs.

EDUCATION

B ooker T. Washington High School Atlanta, Georgia 2007-2010

• Completed Health and Human Services Certification

• College Preparatory Courses

Devry University Atlanta, Georgia Anticipated 2015

Seeking a degree in Business Administration

Skills

The ability to type 40 WPM, and over 8500 KSPM. Proficient with the use of Microsoft Office, and

ADP system.

References will be furnished upon request



Contact this candidate