[Phone number]•[E-mail address]

[Your Name]

**** ****** ********** **. ***. 102, Chamblee, GA 30341•678-***-****•ace6mx@r.postjobfree.com

Tamaica Mitchell

Objective

Seeking a position for Customer Service/ Data Entry in a dynamic environment where my skills and experience

would contribute to the smooth conduct of day to day activities.

Experience

11/13-06/14

Convergent/ My Publisher Dunwoody, GA

Inbound Customer Service

Provide customer support to My Publisher customers via email, phone, chat.

Provide technical support to PC and Mac users with the My Publisher software.

Provide prompt reliable and accurate information to the customers while adjusting to the pace of the

caller.

10/08-12/12

Xerox Stockbridge, GA

Transaction Operator (Lockbox)

Checked to ensure that the appropriate changes were made to the customer account.

Entered checks into the system and verified them at a speed of 95 checks per hour.

Provide back up to the supervisor for other departments within the company.

05/03-12/07

EQUIFAX Sandy Springs, GA

Customer Service Team Lead Supervisor

Supervised a 10-person customer service department.

Scheduled work hours, resolved conflicts, and trained new employees.

Conferred with customers by telephone, and / or email regarding credit accounts.

04/02-02/03

Crawford & Company Atlanta, GA

Data Entry/ Medical Biller

Using coded data to produce and submit claims to insurance companies.

Worked directly with the insurance company, healthcare provider, and patient to get a claim processed

and paid.

Verified patients’ insurance coverage.

Education

1998

Stockbridge High School Stockbridge, GA

GED

References

References are available on request.

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