Profile

Seasoned customer service specialist with background in providing advice on

diverse customer situations. I have become an exceptional customer service

representative dedicated to employee development. Working at Larson and

Julh gave me the tools I need to accomplish this goal and I still use the

same skills in my current position as ophthalmic assistant. High-powered

customer service trainer who effectively motivates associates through

continual guidance, direction, development and coaching.

HIGHLIGHTS

. Meticulous attention to detail

. Client relations specialist

. Conflict resolution techniques

. Persuasive

. Focused on customer satisfaction

. Proficient in Microsoft office, excel, power point, and various

organizational software

. Type 55 words per minute

EXPERIENCE

Ophthalmic Assistant, Heritage Village Center;

Snellville, GA

09/13

< Granted access to personal patient information

< Data entry for medical information

< Proficient in use of medical equipment for eye care and prescription

< Improved service quality and increased sales by developing a strong

knowledge of company products and services

< Addressed negative customer feedback immediately

Customer Service, R.C. Signs, INC.;

Alpharetta, GA 07/08-04/09

< Successfully managed the activities of multiple departments

< Managed account receivables and account payables

< 80% of my work day spent in Quickbooks, Excel, and Word

< Effectively communicated with team members to maintain clearly defined

expectations

< Resolved customer questions, issues and complaints

Customer Service, Larson Juhl;

Duluth, GA 04/06-07/08

< Handled 60-120 inbound calls a day

< Placed orders with 10-key

< Responsible for customer accounts

< Proficient in AS400 software and Lotus Notes for email

< Developed rapport with the customer base be handling difficult issues

with professionalism

Customer Service, Randstand ER Solutions;

Atlanta, GA 09/00-04/06

< Handled 100-150 inbound calls a day

< Responsible for data entry regarding item invoice, purchasing details,

and collections

< Used CIM and CIMBU software

Education

Lanier Technical College

Oakwood, GA

Took classes that gave me knowledge of medical terminology after conquering

the core classes assigned in college

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