Erica A Brooks

347-***-**** ace6j6@r.postjobfree.com

***-** *** ******, ***** Albans NY 11412.

OBJECTIVE

To apply acquired knowledge, skills and experiences in aid of

maintaining and improving the growth of the company/organization as

well as my own personal growth and development. To successfully

execute assigned tasks with efficiency and effectiveness as I display

a high level of ethics and professionalism whilst upholding the value

and integrity of the company.

EDUCATION

Associates of Science, Hospitality and Tourism Management

Northern Caribbean University, Manchester, Jamaica

COMPUTER SKILLS

Microsoft Word, Microsoft Excel

EXPERIENCE

June 2010- The Door Restaurant

August 2012 (Dining Room Supervisor/ Hostess)

. Oversee daily activities while monitoring wait staff

and bussers

. Make and confirm reservation

. Prepare inventory

. Organize and plan special events for customer

. Provide training for new staff

. Put together specific menus for private parties

. Meet and greet guests

. Make follow up call to guests to find out if

everything was to their satisfaction

. Prepare floor plans and side duties for wait staff

and bussers

. Prepare weekly payroll for dining room staff

. Balance server end of day earning

May2007 - June 2008 Eggspectation Restaurant (Waitress)

. Meet and greet guest

. Take customers' orders

. Serve and check on guest

. Preform side duties to maintain a clean and inviting

environment

February 2007-June 2007 Subway (Sandwich Artiste)

. Take customers' orders

. Cashier

. Prepare product for service

. Prepare customers' orders

September 2006- April 2008 Dunkin Donuts (Assistant Manager)

. Prepare weekly inventory to prepare order list

. Train new staff

. Prepare products for the start of business

. Maintain a clean welcoming environment for customers

. Supervise staff

December 2004-September 2006 China Motors (Receptionist/Sales

Representative)

. Take phone call, give price quotations, and give

information regarding vehicles

. Made appointment for customer to see managers and

sales representatives

. Prepare proforma Invoices

. Collected messages

. Attend road shows and motor events

July 2004 -August 2004 Renaissance Jamaica Grand

. Front desk concierge

SKILLS

Good Personal, Communication, Interpersonal Skills, Team player.

INTERESTS

Reading, Traveling, Listening to music, playing netball, and watching

movies.

REFERENCE Available upon request

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