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Customer Service Manager

Location:
United States
Posted:
July 30, 2014

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Resume:

Donnella M. Moore **** Suffolk Pl

Florissant, MO. 63033

314-***-**** C

ace6iy@r.postjobfree.com

OBJECTIVE

Manager- Where my knowledge of office procedures, computer applications

software, together with my hard work, dedication, and cooperation, will

benefit the company. My salary expectations are open.

EDUCATION

March 2008 Hickey College, St. Louis, Missouri

October 2008 Administrative Assistant Program

December 2003 McCluer North High School

December 2006 St. Louis, Missouri

COURSES

Business Communications Presentation Design and Development

Oral Communications Professional Development

Written Communications Human Relations in the Workplace

Word Processing--Core/Expert Office Procedures

Electronic Spreadsheet Document

Production

Document Formatting Database Management

SKILLS

Access FAX

Excel Transcriber

Word Photocopier

Outlook Typing

EMPLOYMENT

March 2011 Value Place

February 2014 Arnold, Missouri

Guest Service

Manager: assistant manager in the operation of the hotel. First line

hotel. first line of customer service. Answering multi-line phone system,

up sell any rent ready rooms. Monitor all finances at the front assure all

cash drops and deposits are accurate and made timely. Handle all guest

incidents when on duty. Maintain and order all office supplies and

equipment. Manage incoming and outgoing mail and faxes. Maintenance staff

to resolve cleanliness or safety issues; emergency medical care, fire and

disaster, and closing shift.

October 2010 Express-Scripts

August 2011 St. Louis, Missouri

Patient Client Advocate: Self starter, respond to complex customer calls,

resolve customer inquiries, refill medications on the program,

receiving faxes, and reviewing applications for qualified patients

January 2009 Life Skills

August 2010 St. Louis, Missouri

Community Living Instructor: Self starter, assisting those with

disabilities with hygiene, food preparations, and transportation

April 2007 Sheraton Clayton Plaza Hotel

July 2008 St. Louis, Missouri

PBX Operator: Self starter, multitask, answered multi-line phone

system and directed calls

to appropriate personnel

REFERENCES ARE AVAILABLE UPON REQUEST



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