Natasha L. Adams

**** ******* ******* ** ***# **-133. Orlando Florida 32828 ace6ic@r.postjobfree.com

407-***-****

Savvy Professional with over 10 years’ experience

Proven track record of success in management, sales, retail, and marketing. Committed to working hard,

working smart and building lasting relationships. Described by my peers as being creative, committed,

persistent, adaptable, honest and positive. Always striving for excellence.

EMPLOYMENT

March 2013- Current

Customer Service Account Manager, Duke Energy, Lake Mary, FL

Inbound/Outbound call center regarding customer accounts for service

Assisted with escalated call backs, and was on High bill resolution team

Assisted with training, motivating and empowering representatives to deliver total customer

satisfaction.

Maintained quality service by establishing and enforcing organization standards.

Safety Team committee in maintaining the safety and security of all employees, customers and

company assets (building, cash, equipment, supplies).

Sept 2012- March 2013

Sales Manager Advisor, Drive Time, Orlando, FL

Established relationships with new customers – Showed customers how to use acquired vehicles

after delivery.

Maintained contact with existing customers through meeting, emails and by phone.

Advised customers regarding payment options; loans and leasing banking terms.

Negotiated delivery and price variations.

Feb 2010– Sept 2012

Solution Manager Specialist, Century Link, Apopka, FL

Strategically manage account development

Generate revenue by obtaining customer commitments, negotiate and close contracts

Collaborate with customer to determine the most compatible product

Managed customer relations, credits and disputes

Maintain and manage business relationships

Review credit and establish accounts in billing system

Jan 2008 – Feb 2011

Office Manager, BluePrint Marketing Solutions, Orlando, FL

Managed and evaluated employee performance

Prepared quarterly written reviews and measured performance

Established client relationships

Increased revenue by extending contracts and adding additional services

Prospect for new business, and cultivate relationships

Completed weekly forecast for senior management

Resolved customer disputes, and issued credits

Ensure safety, security, quality, and location operation policies, procedures, practices, and

programs.

Oct 2004 - Dec 2007

Manager of Kiosk Sales, Verizon Wireless, Orlando, FL

Hired, trained, supervised and scheduled employees

Grew revenue with increased sales of 5K in one year

Followed up with credits and resolution of invoicing discrepancies

Created new product knowledge training materials for new hires

Strategically build and maintain profitable business relationships

Accountable for key progressive indicators

COMPUTER EXPERIENCE & SKILLS

Customer Service Data Entry Microsoft Word

Typing Scheduling Microsoft Excel

Coordinate Projects Budget Microsoft Power Point

Organizing Liaison Develop Presentation Material

EDUCATION

Masters, University of Phoenix

October, 2014 Completion

Major: Business Management

Bachelor of Arts, University Of Central Florida

June, 2000

Major: Political Science

Associate of Arts, Valencia Community College

June, 1998

Major: Liberal Arts

VOLUNTEER EXPERIENCE

Swim Coach, YMCA Orlando 2007- Current

Teacher’s Assistant, Seminole Board of Education 2010 – Current

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