Pam Rambo

**** ******* **** **.

Bowie, MD *****

210-***-****

ace6hg@r.postjobfree.com

Profile: Highly skilled Medical Receptionist with 22 years of medical and business office experience.

Customer-focused professional adept at developing customer rapport while providing exceptional

customer service that meets or exceeds customer expectations.

Objective: To obtain a position that will leverage my extensive medical and business office

experience, organizational and communication skills, and knowledge of medical office practices, to

provide outstanding customer-focused service.

Skills:

•

Office: Microsoft Word 2010

•

• Microsoft Excel 2010

Excellent customer service skills

• •

10 key by touch MOMS computer system

•

• MYSIS Co Star

Posting of insurance and patient

•

payments Tiger

• •

CPT and ICD-9 coding Centricity

• •

Superb telephone etiquette Nextgen

• EMA

Computer:

Professional Experience:

Assistant Office Manager- Dr. Lynda Crawford, Bowie, MD 02/14-7/14

Oversee day-to-day office operations and manage employee payroll and vacation schedule. Enter charges,

collect payments and balance accounts receivable daily. Led project to convert all patient records to

electronic format in accordance with federal mandate. Perform check in/check-out duties, schedule

appointments, and answer phones. Triage patients, update medical records with patient history and

pathology, and prepare charts for next-day appointments. Phone, fax, and email correspondence to

patients, doctors’ offices, and insurance companies.

Receptionist- Physical Rehabilitation Institute, San Antonio, TX 4/11-10/13, 03/09-11/09

Establish first contact with patients, perform check in/check-out duties, schedule appointments, and

answer phones. Make follow-up calls to patients to confirm/reschedule appointments. Copy medical

records, create/update medical charts, and prepare charts for next-day appointments. Perform data entry,

update patient information, enter charges, collect payments, and balance daily accounts receivable. Phone,

fax, and email correspondence to patients, doctors’ offices, and insurance companies. Verify insurance

benefits and explain benefits to patients. Managed referral program tracked incoming/outgoing referrals

with 100+ offices and generated monthly reports.

Insurance Verification Clerk/Credentialing Specialist, Mount Ogden Surgical Center, Ogden,

UT 12/09-03/11

Answer phones, schedule surgeries, verify insurance eligibility and obtain authorization, give surgical

procedure quotes, and explain insurance benefits to patients. Perform data entry, phone, fax, and email

correspondence to patients, doctors’ offices, and insurance companies, and copy medical records.

Managed credentialing program--ensured current licenses and malpractice insurance, DEA certification,

and references, for 75 resident/visiting physicians.

Receptionist, Northeast OB/GYN, San Antonio, TX 11/08-01/09

Check in patients, schedule appointments, answer phones and data entry.

Receptionist, Dr. David Shulman and Dr. Fernando Trujillo, San Antonio, TX 10/06-

11/08,09/04-08/05,03/01-06/02

Answer phones, schedule appointments, open mail, and perform filing and data entry. Obtain insurance

authorizations and doctor referrals, and check insurance claim status. Post insurance and patient

payments, collect co-pays, bill electronic and paper claims, and balance daily accounts receivable.

Receptionist, Texas Orthopedics, Austin, TX 09/05-10/06, 06/02-09/04

Check in patients, schedule appointments, answer phones, and perform data entry.

Assistant Office Manager, Northeast Medical Center Radiology, San Antonio, TX 03/97-03/01

Co-manage all front office responsibilities and supervise six employees. Perform patient check-in/check-

out, schedule appointments, answer phones, collect co-pays, order supplies, perform data entry, copy

medical records, establish employee schedule and manage payroll.

Insurance Verification Clerk, Northeast Baptist Hospital, San Antonio, TX 06/92-03/97

Perform data entry, answer phones, verify insurance eligibility and obtain authorization or

precertification. Process and distribute mail, collect patient payments, balance daily accounts. Support

hospital administration office during low-manning, and manage hospital alarm/code system

announcements.

Contact this candidate