**** **** **** *****, *******, FL *****

718-***-****

mrstorres1015@gmailcom

Gladys Torres

Objective

Seeking position as an administrative assistant in a well-organized and managed company. In-depth knowledge and practice in handling administrative duties, and strong multi-tasking abilities. Highly motivated, dynamic, and flexible individual. Ready for new experiences, challenges, and room for growth within a company.

Experience

04/2012-05/2014 PRC Management Co. Bronx, New York

Legal Liaison/Administrative Assistant

Administered Yardi system in all aspect of business related to tenants ledger for non- payments status.

Collected rent payments received onsite for tenants with legal status or open court cases.

Brought in revenue and collections from tenants exceeding 50% of their balance

Notified tenants when rent were past due via standard 3 and/or 10-day warning and lease violation notices.

Facilitated greater Tenant/Landlord communication. Included working closely with tenants to help them understand their balances and provided assistance in obtaining extra resources to bring rent payments up to date.

Worked closely with the attorney’s office of Jason Boroff and Gutman & Mintz to open new court cases, continue tenant proceedings, evictions and other legal matters.

Assisted the DA’s office with red backs were sent to PRC Management Office for arrest and related drug cases within the properties.

Prepared reserve replacement invoices sent to HUD for review and approval of 9250 for bank to release funds.

Worked closely with HUD and various financial institutions (i.e: Heartland Bank and Prudential Mortgage Bank).

06/2007-07/2011 Argo Envelope Corp. Long Island City, New York

Personal Assistant

Provided administrative support for company President (i.e: scheduled meetings, managed calls, travel arrangements, and administered files).

Interviewed & hired candidates for various office positions.

Processed checks for accounts payables/receivables.

Facilitated ADP Payroll for the new hires as well as salary increases, adjustments and deductions as necessary.

03/2006-04/2007 Paramount Courier New York, New York

Customer Service Agent

Took pickup orders for customers over the phone and via the web

Put orders into the system and gave them to appropriate agent to receive and follow instructions given by client company.

Updated system and followed up with order tracking information and closed orders once delivery was completed.

Education

09/2001-10/2002 Wood Tobe Coburn New York, New York

A.O.S Degree in Office Administration

Skills

Notary Public. Special event coordination. Excellent communication and customer skills. Typing ability: 55wpm. Fluent in Spanish. Skilled in Microsoft Office (Excel, Word, PowerPoint, Outlook, Access). Proficient in Yardi System, Windows (XP and Vista version), Internet Explorer, and Safari

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