MAYRA S. GUTIERREZ

**** **** ***** ***** 702-***-****

Las Vegas, Nevada 89130 ace6g9@r.postjobfree.com

PROFESSIONAL OBJECTIVE

To pursue a career with a company that will utilize my expertise in MANAGEMENT &

ADMINISTRATION to benefit mutual success.

SUMMARY OF QUALIFICATIONS

Loyal professional with over 15 years in positions requiring excellent PROJECT MANAGEMENT

skills, from Startup to Completion.

• Detail-Oriented with proficient PROJECT MANAGEMENT & ADMINISTRATION abilities:

Developing Strategic Plans, Budgets, Policies & Procedures

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Estimating, Ordering & Purchasing

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Maintaining Inventory, Quality & Safety Controls

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Preparing Accurate Documentation & Reports

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Working Well Under Pressure of Multi-Tasks, Workloads & Deadlines

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• Self-Motivated Team-Player with proven SALES, MARKETING, NEW CLIENT

DEVELOPMENT, INSTRUCTOR/TRAINER, INTERPRETER/TRANSALTOR,

CUSTOMER SERVICE & PUBLIC RELATIONS skills:

Developing New & Referral Clientele

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Servicing & Maintaining Established Accounts

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Conducting Sales, Service & Product Presentations

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Facilitating Formal Classroom Training Sessions

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Troubleshooting, Problem Solving & Conflict Resolution

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Projecting Positive Company Image

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Dedicated to Excellence & Customer Satisfaction/Retention

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Fluent in both English & Spanish Languages

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• Computer Skills: AutoCAD 2010 & MS 2010 Systems; Windows 8, Microsoft Word, PowerPoint,

Excel, Outlook & Software.

LICENSES / CERTIFICATIONS

• B-1 General Contractor License, State of California: Inactive

• Bondable: Past Background Security Clearance (Thomasville Furniture)

EDUCATIONAL BACKGROUND

Keller Graduate School of Management, Henderson, Nevada

MASTER OF BUSINESS ADMINISTRATION DEGREE (2014)

Emphasis: Project Management

Courses: Project Management Systems; Human Resource Management; Managerial, Statistics, Analysis,

Application, Marketing, Finance & Accounting; Managing Organizational Change; Business Economics.

International Academy of Design & Technology, Las Vegas, Nevada

BACHELOR OF FINE ARTS DEGREE in Interior Design (2007)

NOTE: See End of Resume for “Specialty Training.”

PROFESSIONAL EXPERIENCE

2006 - THOMASVILLE FURNITURE-SUMMERLIN, Las Vegas, Nevada

2013 INTERIOR DESIGN CONSULTANT (2/12 – 12/13)

Responsible for exemplary customer service at High-End Furniture Showroom including: Greeting

customers and assessing needs for living room, dining room and bedroom furniture, utilizing English-

Spanish Interpreter/ Translator skills as needed; Conducting presentations in fabric and other color

coordination; Traveling to homes and businesses to take measurements and create space plans and

layouts; Creating bids, estimates and purchase orders; Collecting payments; Following up with clients as

to order changes, delivery times, material quality and other issues to ensure customer satisfaction,

retention and referrals; Operating computers with Microsoft Software to enter/access client information,

creating sales projections and generate final reports; Training employee in standard operating procedures.

Accomplishments:

Received 6 “Top Store Sales Awards”, 2 Top Region Awards” and numerous “Letters

of Appreciation” from customers.

INNOVATION DESIGN – Las Vegas, Nevada

OWNER / OPERATOR (11/06 – 12/13)

Established, owned and operated home-based Interior Design Firm specializing in kitchen and bathroom

renovations from start-up to completion including: Assessing homeowner and small business client

needs, utilizing English-Spanish Interpreter/Translator skills when necessary; Taking room

measurements to develop space plans and layouts, ensuring strict adherence to building codes; Preparing

project bids, estimates, budgets and work orders; Utilizing AutoCAD System to create drawings;

Procuring building permits; Researching, ordering and purchasing lighting, fixtures, flooring, drywall,

stucco, windows, sinks, cabinets, toilets and all plumbing material; Interviewing, hiring/firing, training,

scheduling, assigning job duties and supervising up to 30 subcontractor and employees ; Overseeing and

inspecting job sites to ensure strict adherence to time allocations, quality workmanship and safety

controls; Conducting final walkthroughs with owners and government officials.

6/05 – HOME DEPOT – Las Vegas, Nevada

12/11 FLOORING SPECIALIST & INSTRUCTOR

Performed duties same as Thomasville Furniture above for extremely high-volume Flooring Showroom to

include: Interpret blueprints and specs, as well as schedule measurements with outside contractors;

Utilizing computers to assess space and floor plan results; Calculating project material, bids and budgets;

Writing contracts and processing payments with clients; Supervising on-site activities to ensure quality of

workmanship and material; Preparing Monthly Sales Reports; Following up with clients to ensure

customer satisfaction, retention and referrals; Trained management and non-management personnel;

Utilizing English-Spanish Interpreter/Translator to assist contractors, laborers and clients.

Accomplishments:

Due to extensive knowledge of flooring, chosen to serve as Instructor of 2-hour

Saturday classes with 15-35 customers in wood, stone, carpet and laminate

installation procedures.

Received Sales Bonuses for consistently exceeding Monthly Sales Quotas.

PROFESSIONAL EXPERIENCE (Cont’d)

1996 – LLOYD CONSTRUCTION – San Jose, California

2004 GENERAL CONTRACTOR (4/96 – 4/04)

Helped establish and operate company specializing in kitchen and bathroom tenant improvements,

renovations and upgrades including: Assessing, coordinating and controlling all facets of construction,

from startup to completion; Working closely with architects and engineers; Staffing, negotiating bid,

scope and service agreements, scheduling and supervising subcontractors; Ordering, purchasing and

leasing all material, supplies and heavy equipment; Inspecting projects to ensure strict adherence to

building code, quality and safety policies.

PROPERTY INSPECTION SERVICES – San Jose, California

RESIDENTIAL INSPECTOR (2/00 – 1/01)

Conducted visual inspections on all facets of single and multi-family homes, from foundations to roofing,

including property sites, structural, exterior, mechanical, electrical and plumbing systems. Evaluated

health and safety, non-code compliance and other issues to create accurate Inspection Reports for

homeowners and real estate firms.

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