Jill M. Weis

** ******* ** *-*

Terryville, CT. *6786

860-***-****

OBJECTIVE:

To pursue employment in a Management capacity utilizing my experience,

extensive/related background, various strengths and career motivation.

STRENGTHS:

* Excellent communication skills; ability to interact well with all

types/levels of individuals.

* Strong leadership skills: ability to work well with and

motivate/train/supervise people.

* Well organized; work efficiently under demanding situations, both

independently and as team

player/leader.

* Highly self-motivated; ability to adapt quickly to new situations.

* Ability to research/analyze/organize/implement/oversee policies and

procedures, efficient operation,

customer-client satisfaction, customer service projects, etc.

* Computer literate; familiar with Microsoft, Windows, Excel, E-Mail,

etc.

* Well-versed in administration of PBX/Lucent Technology ACD/Voice Mail

Systems.

* Consistently meet/exceed goals, increase sales utilizing humanism.

* Responsible, dependable, conscientious, diligent individual.

EDUCATION:

* Diploma; Wilby High School (Waterbury, CT).

* Completed courses: Supervision. Oral Communication; Waterbury State

Technical College

(Waterbury, CT).

* Attended seminars: Performance Management. Sexual Harassment in the

Workplace. Certified for Hazmat shipping.

* Desire to continue education/training, if in accordance with

employer's wishes.

EXPERIENCE:

1/2000- 5/08: Prostrong Inc (Oakville, CT).

Director of Purchasing and Customer Service. Responsibilities include:

Direct and Manage all phases of the Customer Service Inbound and

Outbound, as well as returns and refunds. Hire and direct the training

of new Employees. Direct all warehouse shipments and functions.

Manage all phases of purchasing components needed for cosmetic items,

follow up to ensure delivery and schedules are meet. Payroll

processing.

1998 - 2000. Connecticut Telephone (Wallingford, CT).

Customer Care Supervisor. Responsibilities include:

hiring/dismissing/training/scheduling/motivating/

evaluating/supervising approximately 25 employees; monitor/coach

staff; focusing on customer service/retention of customers;

inbound/outbound customer service environment; etc.

1992 - 1998. Fosdick Corp. (Wallingford, CT).

Customer Service Manager. Managed day-to-day customer service

operations, including responsibility for a 22-client Call Center with

27 representatives, a 3-person correspondence, tracer and claim group.

Responsibilities included generation/implementation of customer

service policies and insuring client satisfaction;

monitoring/reporting department statistics and maintaining proper

staffing levels. Motivating employees to insure proper level of client

satisfaction. Statistical evaluations/reporting department

efficiencies. Responsible for technical operations of the AT&T

DEFINITY ACD SWITCH with two TI'S.

1991 - 1992. Bloomingdale's by Mail (Cheshire, CT).

Team Coordinator/Supervisor Responsibilities included 20 order entry

operators,

Coaching/monitoring all representatives so maximum performance will be

achieved.

1989 - 1991. Powerlines Telemarketing Corp. (Waterbury, CT).

Sales Supervisor Responsible for staff of 30; monitor/coach

employees; motivate; consistently exceed

100% of sales goals.

References Available Upon Request

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