Helen C. Lytch

**** ******** ***** (Home) 919-***-**** (Mobile)

Raleigh, North Carolina 27610 919-***-****

ace6dy@r.postjobfree.com

Human Resource Professional experienced in benefits and salary

administration, EEO, HIPAA Privacy Rule, COBRA, FMLA, LOA and ERISA. A

professional that is highly trustworthy, ethical, discreet, and committed

to superior customer service. Confident and poised in interactions at all

levels. Detail oriented and resourceful in completing projects, and is able

to multitask effectively.

SKILLS SUMMARY

* Excellent oral and written communication skills *

Excellent analytical and evaluating skills

* Well developed follow through and administrative practices *

Build and Maintain Successful Working Relationships (all levels)

* Exceptional leadership and management skills * Training and

Supervisor skills

* Outstanding problem-solving capabilities * Strong

Skills in Microsoft Applications

* Excellent customer service and organizational skills *

Six Sigma

EDUCATION

Capella University, Minneapolis, Minnesota (December 2014)

Ph.D Human Resource Management

Pfeiffer University, Misenheimer, North Carolina

Master of Business Administration/Human Resource Management

South Carolina State University, Orangeburg, South Carolina

Bachelor of Science, Business Management: Concentration in

Human Resource

PROFESSIONAL EXPERIENCE

Saint Augustine's University - Raleigh, North Carolina August 2013

to Present

Director of Human Resource

Responsible for the development of Human Resources policies and programs

for all staff and faculty employment in all areas of organizational

planning, development, employment, indoctrination and training, employee

relation compensation and benefits; assist and advise senior

administrators on Human Relation issues; conduct continuing studies of all

Human Resources policies, programs and practices to keep the University

abreast with current practices and informed of new developments; review

and recommend appropriate studies and/or consultants to establish/maintain

wage and salary structure, pay policies, performance appraisal programs,

employee benefit programs and services; coordinate and/or conduct in house

management training programs that address company needs across division

lines (e.g. performance appraisal, hiring and firing, labor law related

issues); protect interests of employees and the University in accordance

with the institution's Human Resources policies and government laws and

regulations; review and submit recommendations for terminations; review

employee appeals through compliant procedure. Act as first point of

contact with labor counsel and outside government agencies; serves as plan

administrator for the 403 B Plan/John Hancock; develop and recommend

budgets, authorize and approve expenditures in accordance with budget,

develop short and long-range operating objectives, organizational

structure and staffing requirements; keep VP of Human Resources informed

of significant problems that jeopardize the achievement of objectives and

those which are not being addressed adequately at the line management

level

Key Achievements:

o Established and maintain standard recruiting and placement practices

and procedures for the University

o Instrumental in implementation of new policy and procedures in

University's Employee Handbook.

o Developed User Procedure Documents Manuals/New hire training

materials/New hire orientation.

o Maintain confidentiality working with Protected Health Information in

compliance with HIPPA.

o Develop short and long-range operating objectives.

o Maintains professionalism in cases where life insurance claims are

involved, speak directly with surviving spouses and children

o Escalate exceptions and complex requests to ensure accurate, timely

and consistent resolutions.

o Continuous compliance with all local and federal laws throughout the

University

Saint Augustine's University - Raleigh, North Carolina August 2013

to Present

Adjunct Professor School of Business (Human Resource Management)

Develop and manage syllabus materials for human resource management class;

coordinate courseware and curriculum with academic department chair;

facilitate class instruction; evaluate student performance; adhere to

protocol guidelines; student evaluations and grade determinations.

Xerox HR Solutions, LLC - Cary, North Carolina August 2011 to August

2013

Human Resource Participant Analyst (Benefits Administration, Claims and

Appeals, Defined Benefits)

Responsible for thorough knowledge of employee (active/retiree) health and

welfare, pension plans, COBRA, FMLA, laws, and regulations ensuring that

employees are properly enrolled in various benefits including 401(k)

pension plans, serve as liaison for employees between clients/vendors

regarding benefits questions via phone, written communication and/or in-

person visits; respond to employees questions and concerns regarding all

health and welfare benefit plans; time reporting, flexible spending

accounts, short and long term disability, benefit enrollments for retirees

and new employees, death benefit processing, developed and coordinated

new hire training schedule.

Act as first point of contact for participants and the client to assist

with claims and appeals as well as other escalations such as life

insurance and Evidence of Insurability (EOI) inquiries and updates,

work directly with national insurance carrier account managers

and executives using employer group policies Summary Plan Descriptions

(SPD's) and the insurance carriers policies

Exclusions and Appeals. Liaise and maintain consistently open lines of

communication with cross-functional departments and

internal business partners to ensure high service levels are met, provide

customer service, responding to payroll and client inquiries

through phone and e-mail. Responsible for submitting Level I and Level II

appeals to various insurance carriers on behalf of the

participants/clients.

Key Achievements:

o Maintain active and retiree benefits programs

o Instrumental in implementation of new clients into Xerox Human

Resource Solutions, LLC.

o Developed User Procedure Documents Manuals/New hire training

materials/New hire orientation.

o Maintain confidentiality working with Protected Health Information in

compliance with HIPPA.

o Facilitate resolution of grievances and claims appeals between

participants/vendors, medical providers and health insurance carriers

o Maintains professionalism in cases where life insurance claims are

involved, speak directly with surviving spouses and children

o Escalate exceptions and complex requests to ensure accurate, timely

and consistent case resolution.

o Utilize case management system activities and case queues to ensure

timely replies and processing of case

Fidelity Investments- Research Triangle Park, North Carolina

November 2004 to May 2011

Human Resource Operations Specialist (Benefits Administration, Payroll,

Defined Benefits)

Responsible for thorough knowledge of employee health and welfare, pension

plans, COBRA, FMLA, laws, and regulations ensuring that employees are

properly enrolled in various benefits including 401(k) pension plans,

serve as liaison for employees between clients/vendors regarding benefits

questions via phone, written communication and/or in-person visits;

respond to employees questions and concerns regarding all health and

welfare benefit plans; time reporting, flexible spending accounts, short

and long term disability, benefit enrollments for retirees and new

employees, death benefit processing, developed and coordinated new hire

training schedule.

Participate in departmental Quality Control reviews, following closely and

updating QC checklists; Document and track status of employee-issue

resolutions and maintain filing system of confidential employee records,

Oracle, E-workplace and Human Resources Management databases.

Conduct research and analysis to ensure accuracy of all HR and payroll

data for domestic and international employees. Act as first point of

contact for overpayment HR/payroll issues. Examine employee paychecks for

accuracy, proper payment date and over-/under-payments. Quickly and

accurately process payroll, human resources, benefits and compensation

transactions using HRMS (Human Resources Management System). Liaise and

maintain consistently open lines of communication with cross-functional

departments and internal business partners to ensure high service levels

are met. Provide customer service, responding to payroll and client

inquiries through phone and e-mail.

Key Achievements:

o Instrumental in implementation of new clients into Fidelity

Investments Human Resource Systems.

o Developed User Procedure Documents Manuals/New hire training

materials/New hire orientation.

o Pursued and successfully completed Six Sigma Yellow Belt

certification.

o Successful training of new associates

o Subject Matter Expert (SME) health and welfare often taking on the

roll of Team Lead

o Escalated exceptions and complex requests to ensure accurate, timely

and consistent case resolution.

o Utilized case management system activities and case queues to ensure

timely replies and processing of case

Intermark Management Company -Durham, North Carolina April 2001 to

June 2004

Human Resource Administrator

Responsible for management reviews/audits for all employees, maintained a

budget, supervised staff of sixteen, new hire orientation, employee

training and development, benefit/compensation administration, time-

keeping/reporting, created job descriptions, developed, maintained and

administered procedural documentation for company's HR policies and

procedures, 401-K plans, workers compensation, evaluated employee's job

performances, track employee grievances, recruitment for vacant positions,

public communicating, interviewing, strong confidential matters,

background checks(criminal & credit), responsible for ensuring that

appropriate procedures are followed for both involuntary and voluntary

terminations; ensured proper legal administration and compliance for all

leaves of absence; experience in summarizing and analyzing EEO, HIPAA

Privacy Rule, and COBRA, FMLA, A/P, A/R, conduct audits ensuring ERISA

compliance, labor relations, payroll, and traveling.

Key Achievements:

o Developed User Procedure Documents Manuals/New hire training materials

o Designed new benefit plans for employees ensuring compliance with the

company's policies.

o Created job descriptions and a recruitment process.

o Developed and managed process for performance appraisals including a

periodic review of team member anniversary dates to be sure that all

employees are reviewed on a timely and accurate basis

o Managed all benefit programs ensuring timely enrollments, including

employees on leave, issuance of benefits booklets and identification

cards.

Raleigh Housing authority - Raleigh, North Carolina

October 1999- April 2001

Assistant Director of Leased Housing

Responsible for ensuring that departmental programs comply with rules and

regulations of the housing authority and the U.S. Department of HUD; plan,

direct, coordinate, supervise and monitor the daily activities for a staff

of twenty-nine; plan and monitor Section 8 program workflow to ensure that

goals and objectives are met; help maintain "A" on SEMAP; assisted

director with grant writing; prepare monthly reports, monitor waiting

list, perform quality control inspections; evaluate employee's job

performances, ensure that employees receive new hire orientation and

training required for assigned positions, interviewing and screening

applicants, recruitment for vacant positions, develop budget proposals,

developed and maintained a tracking system to ensure accurate and timely

completion of assigned projects; responsible for ensuring that

appropriate procedures are followed for both involuntary and voluntary

terminations; ensured proper legal administration and compliance for all

leaves of absence

Key Achievements:

o Pursued and successfully completed Occupancy Specialist Certification.

o Developed and administered a new color coded filing system.

o Effectively facilitated information flow and ensure compliance with

quality standards, assisting colleagues in special projects and

initiatives.

o Developed a new hire orientation and training system.

o Developed a database applicants listed on a waiting list.

SOFTWARE EXPERIENCE

Microsoft Office Suite 2000, XP, 2003, 2007 and 2010 (Access, Word,

Excel, PowerPoint, Outlook, and FrontPage) Lotus (Notes, Organizer, 123),

HRIS, HRMS, ADP, HOBS, PASS, SPSS, Oracle, SQL Navigator 4 & PL SQL

Developer, XTRAC, Workbrain, Lotus Notes, Kintana, Hinet, eWorkplace,

Taleo, Peachtree

References Available Upon Request

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