*** ***** **** 585-***-****)

Rochester, NY

****6

Luis Colon

Objective

To obtain a challenging administrative position

Experience utilizing my skills and offering opportunity for

professional growth.

Xerox

2014 to Present

Customer Service Rep

Rochester, NY

Navigate through multiple computer applications

with speed and accuracy. Work with customers to

resolve billing inquiries.

Provide troubleshooting assistance to customers

with technical issues on their wireless device.

Accept and implement coaching and feedback in order

to achieve individual and team performance goals.

Maintain a high level of world class customer

service/professionalism to a wide range of

customers. Recommend products that best suit the

customer's wireless requirement. Read and interpret

documents such as procedure manuals, work

instructions and software manuals.

Rochester General Hospital

2013 to 2014

Access Associate

Rochester, NY

Prepare patient charts for physicians. Check-in

patients collecting forms needed to complete their

files. Answer phones and schedule patients for

doctor visits. Prepare requisitions for patients

who need x-rays and lab visits and assisting with

Spanish speaking patients using my interpreting

skills.

RIT

2008 to 2013

Admissions Asst.

Rochester, NY

Processing of applicant application fee payments

and accepted tuition deposits done online, over the

phone with a credit card, checks mailed in, wire

transfers, and processing refunds when needed.

Answering parent and student inquiries over the

phone and via email. Maintaining and distributing

inventory files for prospective student mailings.

Assisting Admissions Counselors and Directors with

special events done on campus for incoming and

prospective students.

ConServe

2007 to 2008

Debt Counselor

Rochester, NY

Collection of educational loans owed to the federal

government using an automated dialing system.

Utilization of skip-tracing systems to research

customer background and paying ability.

Representing the company in a professional manner

while working in a team driven atmosphere.

Dynamic Communications/Interpretations

2007 to 2007

Spanish Interpreter

Rochester, NY

Provide interpreting services for area businesses.

Translating from Spanish to English, assisting with

the completion of medical documents. Maintaining

confidentiality on a professional level.

McAlpin Industries

1999 to 2007

Inventory Clerk Group Leader

Rochester, NY

Assist supervisor with hiring and terminating

decisions. Cross train new employees. Computer

entry for reports, production items, shipping,

inventory and scheduling incoming work. Maintain

computerized inventory of all parts, supplies, and

products. Answer multi-line phone and operating

heavy machinery to load and unload trucks.

Emanuel Christian Church

2001 to 2007

Treasurer

Rochester, NY

.1 Accounting Duties

.2 Monthly Bills

.3 Prepares Deposits

.4 Generates Reports

.5 Budgeting

.6 Facilitates Fund Raisers

.7 Sunday School Teacher

.8 Bilingual Interpreter

McAlpin Industries

1994 to 1998

Inventory Clerk

Rochester, NY

.1 Maintain Inventory and Schedules

.2 Daily Cycle Count

.3 Answer phones, Data Entry

Monroe Community College Student Aid

1998 to 1999

Student Aid (P/T)

Rochester, NY

.1 Assist Students with Questions on Aid, Billing,

and Registration

.2 Delivered Mail to Other Departments

.3 Assist fulltime employees with special projects

.4 Data Entry

Monroe Plating (Division of McAlpin Industries)

1989 to 1994

Customer Service Clerk

Rochester, NY

.1 Book Keeping, Data Entry

.2 Invoicing, Answer Phones, Filing

Marine Midland Bank

1987 to 1989

Teller

Rochester, NY

.1 Teller Duties

.2 Back up Supervisor Responsibilities

.3 Data Entry, Filing

Education

Certificate of Supervision

2007

Rochester Business Alliance

Rochester, NY

Monroe Community College

2000

Liberal Arts

Rochester, NY

Franklin High School

1988

Business Diploma

Rochester, NY

Skills

.1 Excellent Organizational Skills

.2 Strong Team Leader

.3 Strong Interpersonal Skills

.4 Computer Proficiency

.5 Fluent in Spanish

References Available upon request

.

Contact this candidate