SARAH Y. SPENCER

*** *. **** ***

Pittsburgh, PA 15120

412-***-****

ace6bz@r.postjobfree.com

Professional Summary:

Certified Paralegal with over 10 years of legal experience. Highly

organized with extensive experience in processing and maintaining client's

records, files and legal documents. Detail-oriented and exceptional at

summarizing cases and preparing reports. Professional, with excellent

oral, written and interpersonal skills. Reliable, with a continuous

commitment to excellence. Strong computer and database skills.

Professional Experience:

Lincoln Heritage Life Insurance Co

05/14 - Present

PA Licensed Insurance Agent

. To engage and interact with individuals on a continuous basis to

educate them on the importance of investing in Life Insurance

. Recruit, train, and motivate subagents

. Communicate with policy owners and insured personnel to service and

conserve the Company's business

Greater Destiny World Outreach Church

05/13 - 05/14

Director of Outreach (Volunteer)

. Oversee the development of programs and services to meet the needs of

individuals and families within the community and surrounding areas

. Develop, Implement and manage an annual operating plan and financial

budget for all community events and activities

. Recruit, train and organize all volunteers to assist with the

community outreach programs and events

. Work with the Senior Pastor to establish and maintain a positive,

collaborative relationship with community based organizations,

educational institutions, businesses and elected officials to access

and meet the needs of the community.

Bank of America 02/12 -

05/13

Mortgage Resolution Specialist (temporary assignment)

. Managed over 150 foreclosure cases

. Retained outside counsel and was the liaison between outside counsel

and Bank of America

. Analyzed documents and records to determine case merit and assign

monetary risk

. Analyzed settlement offers, and presented merits of settlement to

upper management

. Utilized judgment to provide information and documentation to be

utilized in court relevant to the case

. Updated litigation loan databases and reports with current information

on the status of litigation.

Bank of New York Mellon

04/11 - 12/11

Paralegal (temporary assignment)

. Analyzed legal documents relative to tax source documentation in the

Asset Servicing Department

. Maintained control of Client and Know Your Customer documentation

. Researched and created summaries through in-house databases

. Created and maintained various spreadsheets and reports

Solvaire Technologies 10/08 -

02/10

Document Reviewer (independent contractor)

. Analyzed legal documents relative to gas and oil contracts

. Abstracted complex information and linked document images

electronically to their abstracts

. Created and organized databases that served as management tools

Development Dimensions International

04/08 - 08/08

Administrative Assistant (temporary assignment)

. Entered over 100 ratings / scores from various interviews daily

. Proofread various letters to job applications in multiple states

. Reviewed all applicant guides with 100 % accuracy

Education Management Corporation 02/08 -

04/08

Customer Service Representative (temporary assignment)

. Established a rapport with potential students and proposed different

products and services based upon their previous inquiries.

. Provided superior customer service and work quality while

demonstrating attention to detail, flexibility and innovation in

resolving problems

. Met daily quotas in a fast-paced, high volume, outbound call center

Genco Supply Chain Solutions 12/07

- 2/08

Data Entry Specialist (temporary assignment)

. Entered numeric data into an Excel based program

. Verified information for accuracy and organized documents according to

company policies

Westinghouse (CBS Project) 11/06 -

02/07

Paralegal (temporary assignment)

. Reviewed and organized various legal documents in Summation.

. Sorted, labeled and filed documents

Homeland Security - Transportation Security Administration

08/02 - 09/06

Lead Transportation Security Officer

Distributed and balanced the workload and tasks among employees

. Physically and electronically screened passengers and their baggage

. Enforced TSA Standard Operating Procedures (SOPs) to prevent deadly

and/or dangerous objects from being transported onto the aircraft

. Resolved informal complaints and served as a liaison between the

supervisor and screeners for formal complaints

Babst, Calland, Clements & Zomnir P.C.

Paralegal (temporary assignment)

02/01 - 07/01

Project Assistant (permanent)

06/99 - 07/00

. Provided project support on a multi-million dollar litigation case

involving the health care industry

. Organized and reviewed legal documents

. Coded, prepared charts, indexed documents and updated pleading indexes

Military Experience:

U. S. Army National Guard - Maryland (Honorable Discharge)

10/96 - 10/04

Military Policeman

U.S. Army (Honorable Discharge)

10/90 - 08/96

Military Policeman

Education:

Associate Degree in Specialized Business / Paralegal

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