TWINKLE RAJANI

TWINKLE RAJANI

Home: 480-***-**** E mail: ace66t@r.postjobfree.com

CAREER ASPIRATION

Career Enhancement as an IT Professional with a Growth oriented organization

CAREER OVERVIEW

MCA ERP from Pune University

Possess nearly 5 Years 2 Months in Application Development, Maintenance, Testing and Support.

Possess an Excellent relationship building and Interpersonal skills backed by effective communication

Have been able to tackle problems and analyse the situation in most organized way.

Keen interest in updating self about industry and implementing them on projects.

Capable of grasping new technical concepts quickly and utilizing them in a productive manner.

Proactive and focused as a student and professional.

Detail oriented with an analytical bent of mind and positive attitude.

Ability to handle multiple tasks with minimal supervision and seeking additional responsibilities in the fast paced,

Challenging environment.

SCHOLASTICS

2010 Post Graduate Degree in Computer Applications (MCA) – ERP, Pune University

2007 Bachelor of Commerce from Mithibai College, Mumbai University.

2004 Higher Secondary Certificate from PUNE Board.

2002 Senior Secondary Certificate from PUNE Board.

SKILL SET

Technology

Management : Project Management, Estimation, Scope and Risk & Schedule Management

Domain : Finance, Banking and Products, Telecommunications

Project Lifecycle : Application Development, Maintenance, Enhancement, Testing and Support

Languages : SAP ERP CRM Version ECC 7.0, Java(J2EE), SQL, PL/SQL, Visual Basic, C, C++

Databases : Oracle9i,Oracle 10g

Software Tools : Eclipse(Galileo, Europa),IBM Tivoli Store Manager Express, SAP 7.0 IDES

Operating Systems : Linux (Fedora), Windows NT, Windows 2000, Windows 2003, MS Office 2003.

SAP CRM EXPOSURE

CRM Analytics, CRM Marketing, CRM E Commerce, CRM Channel Management CRM Sales, Interaction

Center, Service, CRM for Industries, CRM Basic data & customizing settings for these objects:

Business partner, Organizational model, Territory Management, Product master

CRM Business Transactions, Overview of generic functions in business transactions, Activity

Management (including Activity Journal and Groupware Integration), CRM Middleware CRM Business

Partner, Sales and Billing, Basic concepts of CRM middleware, Architecture landscape, Agent

Functions and processes in the IC, Define CIC Profile and Customer Specific Workspaces,

Define Front office framework Component Configuration, Action Box Configuration, Architecture

And landscape Configuration of the CRM Server – Base Customizing, Configuration Web Application

Creating Product catalogs, Publication of Product Catalog content, Create Internet User for

Order processing, Sales Transactions using “Internet Sales”, Web Shop Maintenance,

Opportunity Management, Activity Management, Marketing Planning and Campaign Management,

Marketing Calendar, Customer Segmentation, External List Management, Lead Management,

Marketing Analytics.

Marketing Analytics.

PREVIOUS ASSIGNMENTS

Aug’09 June’12: Mac Services, Mumbai as a Java Developer

Feb’10 Aug’10: Srest Information Technology Pvt. Ltd, Mumbai as Java Developer Intern

June’12 Oct’13: TCS, Mumbai as a Business Process Lead for an Australian Telecommunication Company

Dec’13 July’13: Ugam Solutions SEZ Pvt Ltd, Mumbai as a Technical Consultant for US based Market

Research Company

Project Overview:

Title : IDM and EPASS Support

Client : GE, USA

Duration : Mar’09 Jan’10

Role : Analyst & Designer

Synopsis : The project dealt developing & maintaining a system called IDM (from SUN Systems) and EPASS

for the employees working in the aviation business segment.

Deliverables :

Overseeing a team by making client deadlines and challenging tasks meet with team requirements met; assigning and

reviewing the tasks assigned to team.

Gathering business requirements from the client team and documenting the same.

Reporting the status to the manager and senior leadership in client site.

Title : Share tracker Web Portal

Client : Mr. Rakesh Jhunjunwala India’s biggest Eminent Investor

Duration : Feb’10 Aug’10

Role : Analyst & Designer

Technology : JSP, Servlets, Ajax, Javascript, Html.

Synopsis : The project aims on cost effective, quality services to meet customers, stock brokers,

Investors as well as financial expert’s needs which include data analysis, updated industry

And sensex news, portfolio management, tips and suggestions from industry experts with

Respect to personal finance, business investments, mutual funds, corporate investment

Strategies etc which shall provide and edge or benchmark to fresh investors to invest

In varied companies such as large, mid and small cap.

Deliverables :

Gathering business requirements from the client and documenting the same.

System Design, User Interface designing, coding screens and database objects, Integration and testing.

Solving user queries, database issues and small enhancements.

Analysis and resolution of any issue related to eclipse environment.

Reporting the status to the Sr.Engineer in client site.

Title : Amex Privacy Policy

Client : American Express

Duration : Sept’10 May’11

Role : Developer & Tester

Synopsis : The project was related to the Platform Rebates and Rewards (R&R). Whenever an Amex credit

card holder swipes his/her card, he/she gets some reward points for every dollar spent. R&R

platform covered all the process of enrolling a Card member to reward system; it kept track of all

the points earned by the user and redemption of these points.

Deliverables :

Responsible for requirement gathering, analysis, designing and coding.

Develop new modules based on Java.

Designing test specifications; writing & executing test cases based on functional and requirement specifications

Title : Australian Telecom Company

Client : Telstra, Australia

Duration : June’12 Sep’13

Role : Business Process Lead

Synopsis : The process is related to providing assistance to Australian Telecom Company

Telstra with Technical support for customer's landline service.

Deliverables :

Responsible for requirement gathering, analysis, designing and coding.

Responsible for offshore assistance to Australian customers with telephone connection

Providing floor support with Service Level Agreement cases

Auditing Service Level Agreement cases for errors for better quality checks

Title : US based Market Research Company

Client : Google, GFK, Knowledge Networks

Duration : Dec’13 July’13

Role : Technical Consultant

Synopsis : The process is related to providing technical assistance related to hardware and software

to GFK Knowledge networks panel support web users who opts in and be paid to allow the

search giant to track the sites they visit and how they use them.

Deliverables :

Responsible for requirement gathering, analysis and providing technical assistance to US web users.

Responsible for offshore technical assistance to US web users with hardware and software issues like laptop

troubleshooting, Cisco Router troubleshooting, software downloads, installation, activation, troubleshooting, website

login troubleshooting, Reward redemptions etc.

Others:

EFT Bonus Policy: June’11 May’12

NOTABLE ATTAINMENTS

Certificate of Participation from IBM Develothon,2010 Technical session conducted by IBM,India during Mar’10

Seminars delivered on communication skills, multimedia tools and techniques, participated in several school and

College level debate and essay events.

SPECIAL TRAININGS

Certification in JAVA Technology (Core) from Sun Microsystems (NIIT, Limited Mumbai).

Certification in SAP CRM Version ECC 7.0 from Global Enterprise InfoTech Solutions, Mumbai

PERSONAL DOSSIER

USA Address : 3080 S Nash way Chandler Arizona 85286 USA

India Address : 507 B Narmada River Park Complex SV Road, Mumbai 400068 India

Linguistic Abilities : English, German, Hindi, Gujarati, Marathi

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